Minnesota Staffing
Customer Service Representative
Minnesota Staffing, Minneapolis, Minnesota, United States, 55400
Customer Service Representative
We are looking for a dedicated Customer Service Representative to join our client as their busy season is coming up. In this long-term contract position, you will play a key role in providing exceptional support to clients by managing inquiries, resolving issues, and ensuring satisfaction. If you thrive in a fast-paced environment and have a passion for helping others, we encourage you to apply. Responsibilities: Respond promptly to inbound calls, addressing customer inquiries and concerns with professionalism. Handle outbound calls as needed to follow up on customer requests or provide updates. Utilize data entry skills to accurately record customer information and interactions. Manage email correspondence, ensuring timely and clear communication with clients. Apply de-escalation techniques to resolve conflicts and ensure customer satisfaction. Collaborate with team members to improve service delivery and resolve complex issues. Requirements: Bachelor's degree completed or in the process of completing. Proven experience in customer service. Strong communication skills, both verbal and written, to interact effectively with clients. Proficiency in Microsoft Office products. Ability to manage inbound and outbound calls professionally and efficiently. Demonstrated ability to handle challenging situations using de-escalation techniques. Detail-oriented with excellent organizational and time-management abilities. If you are interested, please apply with your updated resume and call Madison for additional details at 952-831-6020.
We are looking for a dedicated Customer Service Representative to join our client as their busy season is coming up. In this long-term contract position, you will play a key role in providing exceptional support to clients by managing inquiries, resolving issues, and ensuring satisfaction. If you thrive in a fast-paced environment and have a passion for helping others, we encourage you to apply. Responsibilities: Respond promptly to inbound calls, addressing customer inquiries and concerns with professionalism. Handle outbound calls as needed to follow up on customer requests or provide updates. Utilize data entry skills to accurately record customer information and interactions. Manage email correspondence, ensuring timely and clear communication with clients. Apply de-escalation techniques to resolve conflicts and ensure customer satisfaction. Collaborate with team members to improve service delivery and resolve complex issues. Requirements: Bachelor's degree completed or in the process of completing. Proven experience in customer service. Strong communication skills, both verbal and written, to interact effectively with clients. Proficiency in Microsoft Office products. Ability to manage inbound and outbound calls professionally and efficiently. Demonstrated ability to handle challenging situations using de-escalation techniques. Detail-oriented with excellent organizational and time-management abilities. If you are interested, please apply with your updated resume and call Madison for additional details at 952-831-6020.