Veterans Staffing
National Broker Account Manager (Must be available for PST Hours)
Veterans Staffing, Dayton, Ohio, United States, 45444
National Broker Account Manager
Job Summary: The National Broker Account Manager is responsible for creating and overseeing execution of a winning CareSource sales strategy for Marketplace and Medicare or other related products. Essential Functions: Oversee General Agents and subsequent recruitment to drive compliant sales results Ensure recruitment, training, development and performance management of FMOs and their sales teams with local market leaders Identify key FMOs and community-based agents to drive DSNP/MA business on behalf of CareSource Play a key role in implementation of systems to support Sales Operations Functions Collaborate with product owners to develop attractive and differentiated benefit designs Collaborate to build effective consumer life cycle for retention and profitable growth Build, maintain and improve all structure and process necessary to assure impeccable regulatory record, achievement of sales growth goals and consistency from market to market and product to product Implement and ensure ongoing compliance with all operational policies, procedures, and training programs and requirements Motivate and inspire external brokers to higher levels of engagement, productivity, and personal achievement with CareSource's value proposition Establish and maintain effective metrics for sales performance providing input to the design and administration of a sales incentive plan, and responsibility for associated productivity reporting and analysis Ensure that organization operations are in alignment with the company's strategic objectives, leverages talent and resources, and champions a collaborative and integrative work environment Manage annual training/recognition meetings for high performing brokers and FMOs Develop opportunities for information sharing and communication between products/markets and senior leadership Work with key market-based brokers to identify, gain collaboration on and develop staffing plans for moving resources from market to market for short term opportunities Support the markets/products in development of new growth and retention strategies including distribution mix, resource planning, market analysis/targeting and collaboration with Marketing for advertising/materials support to assure achievement of growth goals Interface with Business Development team for sales in new markets/products Assist in identifying and building key external relationships that have broad implications on success of growth goals for senior products and Marketplace products Membership reporting on dimensions such as new growth, disenrollment, retention risk analysis, member lifetime quantification, by providers, etc. Create and maintain regular cadence of broker communication being the driver of timing and content Work with management to continually improve broker web tools Maintain and update a base benefit and supplemental benefit menu Manage the cost benefit analysis process With MPG, lead the benefit carve-out process that aligns to the specific market (state mandates, exclusions, etc.) and the rating system to prioritize value Travel as required Perform any other job duties as requested Education and Experience: Bachelor's Degree in Marketing or related discipline or equivalent years of relevant work experience is required. Minimum of five (5) years of experience in a service, sales, product or consulting environment is required. Marketplace and Medicare and sales experience is required. Experience building detailed Sales plans is required. Experience using appropriate data analysis to drive strategy development is required. Experience in consultative selling in complex decision making processes is preferred. Previous experience implementing a CRM system is preferred. Competencies, Knowledge and Skills: Highly proficient in Microsoft Word, Excel and PowerPoint. Strong communication skills and the ability
Job Summary: The National Broker Account Manager is responsible for creating and overseeing execution of a winning CareSource sales strategy for Marketplace and Medicare or other related products. Essential Functions: Oversee General Agents and subsequent recruitment to drive compliant sales results Ensure recruitment, training, development and performance management of FMOs and their sales teams with local market leaders Identify key FMOs and community-based agents to drive DSNP/MA business on behalf of CareSource Play a key role in implementation of systems to support Sales Operations Functions Collaborate with product owners to develop attractive and differentiated benefit designs Collaborate to build effective consumer life cycle for retention and profitable growth Build, maintain and improve all structure and process necessary to assure impeccable regulatory record, achievement of sales growth goals and consistency from market to market and product to product Implement and ensure ongoing compliance with all operational policies, procedures, and training programs and requirements Motivate and inspire external brokers to higher levels of engagement, productivity, and personal achievement with CareSource's value proposition Establish and maintain effective metrics for sales performance providing input to the design and administration of a sales incentive plan, and responsibility for associated productivity reporting and analysis Ensure that organization operations are in alignment with the company's strategic objectives, leverages talent and resources, and champions a collaborative and integrative work environment Manage annual training/recognition meetings for high performing brokers and FMOs Develop opportunities for information sharing and communication between products/markets and senior leadership Work with key market-based brokers to identify, gain collaboration on and develop staffing plans for moving resources from market to market for short term opportunities Support the markets/products in development of new growth and retention strategies including distribution mix, resource planning, market analysis/targeting and collaboration with Marketing for advertising/materials support to assure achievement of growth goals Interface with Business Development team for sales in new markets/products Assist in identifying and building key external relationships that have broad implications on success of growth goals for senior products and Marketplace products Membership reporting on dimensions such as new growth, disenrollment, retention risk analysis, member lifetime quantification, by providers, etc. Create and maintain regular cadence of broker communication being the driver of timing and content Work with management to continually improve broker web tools Maintain and update a base benefit and supplemental benefit menu Manage the cost benefit analysis process With MPG, lead the benefit carve-out process that aligns to the specific market (state mandates, exclusions, etc.) and the rating system to prioritize value Travel as required Perform any other job duties as requested Education and Experience: Bachelor's Degree in Marketing or related discipline or equivalent years of relevant work experience is required. Minimum of five (5) years of experience in a service, sales, product or consulting environment is required. Marketplace and Medicare and sales experience is required. Experience building detailed Sales plans is required. Experience using appropriate data analysis to drive strategy development is required. Experience in consultative selling in complex decision making processes is preferred. Previous experience implementing a CRM system is preferred. Competencies, Knowledge and Skills: Highly proficient in Microsoft Word, Excel and PowerPoint. Strong communication skills and the ability