North Carolina Staffing
Help Desk Support Analyst Tier 2
North Carolina Staffing, Charlotte, North Carolina, United States, 28245
Job Title: Tier 2 Help Desk Support Analyst
We are proactively recruiting for Tier 2 Help Desk Support Analysts in the IT realm. This level requires deeper troubleshooting and support knowledge for escalated issues. Responsibilities include: Handle tickets escalated from Tier 1 Troubleshoot advanced desktop, application, and system issues Assist with new user onboarding, including hardware/software setup Document solutions and mentor Tier 1 technicians when needed Requirements and qualifications: 24 years of IT support experience Proficiency with Active Directory, Exchange/Office 365, and remote desktop tools Strong analytical and troubleshooting skills Relevant certifications (CompTIA Network+, Microsoft, ITIL) highly desirable Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.
We are proactively recruiting for Tier 2 Help Desk Support Analysts in the IT realm. This level requires deeper troubleshooting and support knowledge for escalated issues. Responsibilities include: Handle tickets escalated from Tier 1 Troubleshoot advanced desktop, application, and system issues Assist with new user onboarding, including hardware/software setup Document solutions and mentor Tier 1 technicians when needed Requirements and qualifications: 24 years of IT support experience Proficiency with Active Directory, Exchange/Office 365, and remote desktop tools Strong analytical and troubleshooting skills Relevant certifications (CompTIA Network+, Microsoft, ITIL) highly desirable Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.