LHH
Customer Service Representative
We are seeking a dedicated and detail-oriented Customer Service Representative to join our team in Sacramento. This fully onsite role supports a financial services environment, providing front-line support to clients and internal teams. The ideal candidate will have strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced, compliance-driven setting. Key Responsibilities Respond to customer inquiries via phone, email, and in person with professionalism and accuracy Assist clients with account-related questions, transactions, and issue resolution Maintain detailed records of customer interactions and follow-up actions Collaborate with internal departments to ensure timely and effective service delivery Educate customers on financial products, services, and digital tools Handle sensitive information with discretion and in accordance with regulatory guidelines Support administrative tasks such as data entry, document processing, and reporting Qualifications 1+ year of customer service experience, preferably in financial services or a regulated industry Excellent verbal and written communication skills Strong attention to detail and organizational abilities Proficiency in Microsoft Office Suite and CRM systems Ability to work independently and as part of a team High level of professionalism and reliability Must be comfortable working onsite full-time Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Ref: US_EN_27_814427_3097193
We are seeking a dedicated and detail-oriented Customer Service Representative to join our team in Sacramento. This fully onsite role supports a financial services environment, providing front-line support to clients and internal teams. The ideal candidate will have strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced, compliance-driven setting. Key Responsibilities Respond to customer inquiries via phone, email, and in person with professionalism and accuracy Assist clients with account-related questions, transactions, and issue resolution Maintain detailed records of customer interactions and follow-up actions Collaborate with internal departments to ensure timely and effective service delivery Educate customers on financial products, services, and digital tools Handle sensitive information with discretion and in accordance with regulatory guidelines Support administrative tasks such as data entry, document processing, and reporting Qualifications 1+ year of customer service experience, preferably in financial services or a regulated industry Excellent verbal and written communication skills Strong attention to detail and organizational abilities Proficiency in Microsoft Office Suite and CRM systems Ability to work independently and as part of a team High level of professionalism and reliability Must be comfortable working onsite full-time Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Ref: US_EN_27_814427_3097193