Texas Health and Human Services is hiring: State Hospital IT Deskside Support in

Join to apply for the State Hospital IT Deskside Support role at Texas Health and Human Services

Location: Kerrville, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, and numerous opportunities for career advancement. Explore more details on the Benefits of Working at HHSC webpage.

Functional Title: State Hospital IT Deskside Support

Job Title: Network Specialist II

Agency: Health & Human Services Comm

Department: Institutional Supp Hosp 4.2.5

Posting Number: 8736

Closing Date: 09/17/2025

Posting Audience: Internal and External

Occupational Category: Computer and Mathematical

Salary Group: TEXAS-B-19

Salary Range: $4,020.33 - $4,500.00

Pay Frequency: Monthly

Shift: Day

Additional Shift: Days (First)

Telework: Not Eligible for Telework

Travel: Up to 30%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Facility Location: Kerrville State Hospital

Job Location City: KERRVILLE

Job Location Address: 721 THOMPSON DR

Other Locations: MOS Codes: 0605,0620,0630,0631,0639,0670,0699,1721,1799,2611,2659,5974,6694,17C,17C0,17DX,17S,17SX,181X,182X,18E,1B4X1,1D7X1,1N2X1,255A,255N,255S,255Z,25B,25D,25N,25U,25X,26A,26B,26Z,35T,3D0X2,3D0X3,3D1X1,3D1X2,3D1X7,514A,5C0X1D,5C0X1N,5C0X1S,681X,682X,781X,782X,CT,CTM,CTN,CTT,CYB10,CYB11,ET,ISM,IT,ITS

Brief Job Description: Would you thrive in an environment where you learn and grow personally and professionally while helping make a positive impact on people’s lives? Health and Specialty Care Services (HSCS) supports ten psychiatric hospitals, one youth residential treatment facility, and thirteen state supported living centers. The role contributes to IT support for HSCS facilities in alignment with HHSC policies, standards, and procedures.

Essential Duties and Responsibilities (EJFs):

• Attends work on a regular basis and may be assigned a specific or rotating shift, including overtime as needed.
• Front-line technical support for local and remote personnel for PC hardware, software, and connectivity; document issues in the Help Desk system; adhere to SLA standards.
• Install, monitor, and maintain LAN hardware; support WAN equipment; coordinate with Data Center Services (DCS) vendor for performance and backups; assist with limited server duties (e.g., adding users, establishing rights).
• Install and maintain hardware/software on agency workstations; maintain patches, connectivity, and security software.
• Provide limited instruction and user support on network, data, and telecommunications hardware and software; train staff on IT systems and HHSC policies.
• Conduct product evaluations and recommend enhancements to network facilities.
• Other duties as assigned, including participation in disaster response, COOP, and related activities; may require alternate shift pattern or location.

Knowledge, Skills And Abilities (KSAs):

• Knowledge of network facilities, PC hardware/software, network OS and security software, and performance monitoring tools.
• Strong verbal and written communication; ability to translate technical terms for training and orientation.
• Ability to analyze and resolve network problems, train others, work in a team, and supervise when needed; willingness to move equipment and work non-standard hours; adhere to HHSC guiding principles and ethics.

Registrations, Licensure Requirements Or Certifications: Completion of CompTIA A+ training required within first year of employment.

Initial Screening Criteria:

• Experience supporting Microsoft Windows desktop OS in LAN/WAN environments.
• Hands-on support for PC hardware and peripherals in LAN/WAN environments.
• Education or certifications (e.g., CompTIA A+/Network+/Security+, Microsoft, Cisco) or related fields may substitute for experience on a year-for-year basis.

Additional Information:

• Applicants must pass fingerprint background check and pre-employment drug screen.
• Selective Service registration for males 18-25 where applicable.
• Minimum age: 18 (Waco Center for Youth: 21).
• Flexibility in work hours; overtime and travel may be required.
• HHSC immunization policy applies; vaccination may be required or alternatives provided with protective measures.
• Salary note: starting salary typically near the minimum of the range.
• Active Duty, Military, Reservists, Guardsmen, and Veterans are encouraged to apply.
• ADA accommodations available during hiring and selection.
• Pre-employment checks and eligibility: background checks; HHSC uses E-Verify; bring I-9 on first day.
• Telework: may be eligible per policy and supervisor needs.

Nearest Major Market: San Antonio

Seniority level

• Entry level

Employment type

• Contract

Job function

• Information Technology

Industries

• Government Administration