Medix
The Contact Center Rep is responsible for fielding and managing patient calls. This role involves providing accurate information, addressing patient concerns, and coordinating follow-up actions with healthcare providers and other departments. The ideal candidate will have excellent communication skills, empathy, and a thorough understanding of healthcare protocols and procedures.
Day-To-Day:
Answer incoming calls from patients
Patient Registration
Scheduling Appointments
Address patient concerns and questions with empathy and professionalism.
Ensure patients receive all relevant information
Send follow-up emails or letters to confirm information discussed during calls.
Accurately document all patient interactions and update records in the electronic health system (EHR).
Generate reports on call volume, common patient concerns, and follow-up actions.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
Day-To-Day:
Answer incoming calls from patients
Patient Registration
Scheduling Appointments
Address patient concerns and questions with empathy and professionalism.
Ensure patients receive all relevant information
Send follow-up emails or letters to confirm information discussed during calls.
Accurately document all patient interactions and update records in the electronic health system (EHR).
Generate reports on call volume, common patient concerns, and follow-up actions.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.