AEG Vision
Assume responsibility for performing assigned Call Center and related support functions.
Schedules Lasik consults Perform recall, calling all overdue/current patients to schedule Maintains tracking sheet while doing recall 09 outpatients Perform follow-up calls for "missed appointments" during call times Reschedule all No-show patients from prior day service Performs all reschedule days all locations Update returned cards Delivers mail/runs mail through postage meter Performs non-updated recall for all locations Pre-appoints actively for all locations Reminder Calls 2week, 3day, day before call/text /email Live Chat all locations Forecasting forward for all locations scheduling needs Email communication to offices for all patient needs (PS, Tech, Optical) Checks Info email multiple times daily for all patient appointment requests/confirmations Pulls in all appointment web requests for all locations daily Works cancelation report daily Checks wait list for assigned locations daily Answer all incoming calls Adds any scheduling templates for doctors per location per DM request (Manager & Lead only) Checks daily VM for any overnight messages High School or equivalent Ability to produce quality and professional written correspondence with customer's Ability to demonstrate and perform basic math Customer service orientation Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers Commitment to providing resolution to customer issues on the first contact Strong English comprehension and a good command of grammar
Benefits
401(k) with Match Medical/Dental/Life/STD/LTD Vision Service Plan Employee Vision Discount Program HSA/FSA PTO Paid Holidays *Benefits applicable to full Time Employees only.
Physical Demands
This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
Schedules Lasik consults Perform recall, calling all overdue/current patients to schedule Maintains tracking sheet while doing recall 09 outpatients Perform follow-up calls for "missed appointments" during call times Reschedule all No-show patients from prior day service Performs all reschedule days all locations Update returned cards Delivers mail/runs mail through postage meter Performs non-updated recall for all locations Pre-appoints actively for all locations Reminder Calls 2week, 3day, day before call/text /email Live Chat all locations Forecasting forward for all locations scheduling needs Email communication to offices for all patient needs (PS, Tech, Optical) Checks Info email multiple times daily for all patient appointment requests/confirmations Pulls in all appointment web requests for all locations daily Works cancelation report daily Checks wait list for assigned locations daily Answer all incoming calls Adds any scheduling templates for doctors per location per DM request (Manager & Lead only) Checks daily VM for any overnight messages High School or equivalent Ability to produce quality and professional written correspondence with customer's Ability to demonstrate and perform basic math Customer service orientation Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers Commitment to providing resolution to customer issues on the first contact Strong English comprehension and a good command of grammar
Benefits
401(k) with Match Medical/Dental/Life/STD/LTD Vision Service Plan Employee Vision Discount Program HSA/FSA PTO Paid Holidays *Benefits applicable to full Time Employees only.
Physical Demands
This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.