AEG Vision
Assume responsibility for performing assigned Call Center and related support functions.
- Schedules Lasik consults
- Perform recall, calling all overdue/current patients to schedule
- Maintains tracking sheet while doing recall 09 outpatients
- Perform follow-up calls for "missed appointments" during call times
- Reschedule all No-show patients from prior day service
- Performs all reschedule days all locations
- Update returned cards
- Delivers mail/runs mail through postage meter
- Performs non-updated recall for all locations
- Pre-appoints actively for all locations
- Reminder Calls 2week, 3day, day before call/text /email
- Live Chat all locations
- Forecasting forward for all locations scheduling needs
- Email communication to offices for all patient needs (PS, Tech, Optical)
- Checks Info email multiple times daily for all patient appointment requests/confirmations
- Pulls in all appointment web requests for all locations daily
- Works cancelation report daily
- Checks wait list for assigned locations daily
- Answer all incoming calls
- Adds any scheduling templates for doctors per location per DM request (Manager & Lead only)
- Checks daily VM for any overnight messages
- High School or equivalent
- Ability to produce quality and professional written correspondence with customer's
- Ability to demonstrate and perform basic math
- Customer service orientation
- Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
- Commitment to providing resolution to customer issues on the first contact
- Strong English comprehension and a good command of grammar
Benefits
- 401(k) with Match
- Medical/Dental/Life/STD/LTD
- Vision Service Plan
- Employee Vision Discount Program
- HSA/FSA
- PTO
- Paid Holidays
Physical Demands
- This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.