Tata Consultancy Services
ServiceNow Developer
Must Have Technical/Functional Skills • 6 to 12 years of experience with ServiceNow, including implementation, customization, and administration. • 5+ years of very strong experience in building/customizing ServiceNow flows and integrations. • Proven experience leading successful ServiceNow projects, with a focus on custom applications / scoped applications (like HRSD) / ITSM etc. • Strong technical skills in ServiceNow scripting languages (e.g. GlideRecord, GlideSystem) • Demonstrated expertise in at least two SNOW modules (e.g. ITSM, CSM, SecOps etc.) • Expertise in web development (HTML, CSS, JavaScript) • Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts to meet needs • Experience with JavaScript/GLIDE and HTML5 • Expertise with REST/SOAP APIs to integrate ServiceNow with other IT systems • Strong communication and collaboration skills, including the ability to collaborate and to gather requirements from internal and external stakeholders • Strong analysis, problem-solving, and decision-making skills • Experience with Agile development methodologies
Roles & Responsibilities • Requirement Analysis: Analyzing business requirements and translating them into technical solutions within the ServiceNow platform. • Platform Development: Developing and customizing ServiceNow applications, modules, and components using various development techniques such as scripting (JavaScript, GlideScript), UI Policies, UI Actions, Business Rules, and Workflows/Flows. • Integration Development: Designing, developing, and maintaining integrations between ServiceNow and other enterprise systems using REST, SOAP, MID Server, and other integration methods. • Customization and Configuration: Configuring and customizing ServiceNow modules and applications to meet business needs, including custom UI design, form configuration, and data model customization. • ServiceNow Administration: Administering and maintaining ServiceNow instances, including instance setup, configuration, user management, security controls, and performance tuning. • Platform Upgrades and Patching: Planning and executing ServiceNow platform upgrades, applying patches, and ensuring compatibility with existing customizations and integrations. • Problem Resolution: Troubleshooting and resolving technical issues and incidents related to ServiceNow platform functionality, configuration, and integration. • Participate in the full ServiceNow implementation lifecycle, including requirement gathering, solution design, configuration, testing, and deployment. • Design and configure ServiceNow modules such as ITSM (Incident, Problem, Change Management), ITOM, HRSD, and others based on business needs. • Implement workflows, business rules, and automation to streamline processes and improve user experience. • Work closely with IT teams, business stakeholders, and other ServiceNow professionals to align solutions with organizational goals. • Provide post-implementation support, troubleshooting, and maintenance of the ServiceNow platform. • Create and maintain comprehensive documentation for processes, configurations, and solutions. Ensure that best practices and ITIL frameworks are followed. • Assist with upgrades, patches, and new releases to ensure platform stability and enhancement of functionality. • Provide training and support to end users and junior team members as needed.
Salary Range- $90,000-$110,000 a year
#LI-CO1 #LI-SN1
Must Have Technical/Functional Skills • 6 to 12 years of experience with ServiceNow, including implementation, customization, and administration. • 5+ years of very strong experience in building/customizing ServiceNow flows and integrations. • Proven experience leading successful ServiceNow projects, with a focus on custom applications / scoped applications (like HRSD) / ITSM etc. • Strong technical skills in ServiceNow scripting languages (e.g. GlideRecord, GlideSystem) • Demonstrated expertise in at least two SNOW modules (e.g. ITSM, CSM, SecOps etc.) • Expertise in web development (HTML, CSS, JavaScript) • Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts to meet needs • Experience with JavaScript/GLIDE and HTML5 • Expertise with REST/SOAP APIs to integrate ServiceNow with other IT systems • Strong communication and collaboration skills, including the ability to collaborate and to gather requirements from internal and external stakeholders • Strong analysis, problem-solving, and decision-making skills • Experience with Agile development methodologies
Roles & Responsibilities • Requirement Analysis: Analyzing business requirements and translating them into technical solutions within the ServiceNow platform. • Platform Development: Developing and customizing ServiceNow applications, modules, and components using various development techniques such as scripting (JavaScript, GlideScript), UI Policies, UI Actions, Business Rules, and Workflows/Flows. • Integration Development: Designing, developing, and maintaining integrations between ServiceNow and other enterprise systems using REST, SOAP, MID Server, and other integration methods. • Customization and Configuration: Configuring and customizing ServiceNow modules and applications to meet business needs, including custom UI design, form configuration, and data model customization. • ServiceNow Administration: Administering and maintaining ServiceNow instances, including instance setup, configuration, user management, security controls, and performance tuning. • Platform Upgrades and Patching: Planning and executing ServiceNow platform upgrades, applying patches, and ensuring compatibility with existing customizations and integrations. • Problem Resolution: Troubleshooting and resolving technical issues and incidents related to ServiceNow platform functionality, configuration, and integration. • Participate in the full ServiceNow implementation lifecycle, including requirement gathering, solution design, configuration, testing, and deployment. • Design and configure ServiceNow modules such as ITSM (Incident, Problem, Change Management), ITOM, HRSD, and others based on business needs. • Implement workflows, business rules, and automation to streamline processes and improve user experience. • Work closely with IT teams, business stakeholders, and other ServiceNow professionals to align solutions with organizational goals. • Provide post-implementation support, troubleshooting, and maintenance of the ServiceNow platform. • Create and maintain comprehensive documentation for processes, configurations, and solutions. Ensure that best practices and ITIL frameworks are followed. • Assist with upgrades, patches, and new releases to ensure platform stability and enhancement of functionality. • Provide training and support to end users and junior team members as needed.
Salary Range- $90,000-$110,000 a year
#LI-CO1 #LI-SN1