Rebel Hospitality New York LLC
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
Job Title:
Guest Services Agent
Location:
New Jersey-Delta Woodbridge Marriott
Job Summary:
The Guest Services Agent at the Delta Woodbridge is the first point of contact for our Guests, setting the tone for their entire stay. The Agent delivers a warm, personalized, and seamless check-in and check-out experience while upholding the highest standards of hospitality and discretion. The role is critical in creating lasting impressions and exceeding Guest expectations at every touchpoint.
Job Duties and Functions: Greet Guests with genuine warmth and professionalism upon arrival Perform all check-in and check-out procedures efficiently and accurately Handle Guest inquiries, requests, and concerns promptly and effectively Maintain a strong knowledge of hotel services, amenities, local attractions, and dining options to offer personalized recommendations Communicate effectively with all departments to ensure Guest needs are met seamlessly Process payments and manage billing in accordance with hotel policies Maintain the front desk area and lobby in pristine condition Assist with concierge services, transportation arrangements, and special requests Uphold the confidentiality and privacy of all Guests and their information Anticipate Guest needs and proactively address them to enhance the overall experience Handle VIP Guests and special accommodations with the utmost attention to detail and discretion Required Skills, Experience and Knowledge
High School Diplomas or GED Minimum of 1 year experience in a front desk or Guest-facing role, preferably in a luxury or boutique hotel environment Exceptional interpersonal and communication skills Strong organizational abilities and attention to detail Proficiency with property management systems (PMS); knowledge of Opera or similar systems a plus Ability to multitask in a high-pressure environment while maintaining poise and professionalism Availability to work flexible hours including weekends, evenings, and holidays A polished appearance and a genuine passion for delivering exceptional Guest service Working Conditions / Environment
The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Job Type:
Full-Time
Work Location:
On-Site, In-Person Position
Salary:
$20.60 per hour
Benefits:
401(k) 401(k) matching Health Insurance Dental Insurance Vision Insurance Life Insurance Paid Time Off At the Delta we are committed to creating a world-class hospitality experience-not just for our Guests, but also for our team members.
Position Requirements
Required Skills, Experience and Knowledge
High School Diplomas or GED Minimum of 1 year experience in a front desk or Guest-facing role, preferably in a luxury or boutique hotel environment Exceptional interpersonal and communication skills Strong organizational abilities and attention to detail Proficiency with property management systems (PMS); k or similar systemns is a plus Ability to multitask in a high-pressure environment while maintaining poise and professionalism Availability to work flexible hours including weekends, evenings, and holidays A polished appearance and a genuine passion for delivering exceptional Guest service
Full-Time/Part-Time Full-Time
Salary Range 20.60hr
Position Guest Services Agent
Exempt/Non-Exempt Non-Exempt
This position is currently accepting applications.
Description
Job Title:
Guest Services Agent
Location:
New Jersey-Delta Woodbridge Marriott
Job Summary:
The Guest Services Agent at the Delta Woodbridge is the first point of contact for our Guests, setting the tone for their entire stay. The Agent delivers a warm, personalized, and seamless check-in and check-out experience while upholding the highest standards of hospitality and discretion. The role is critical in creating lasting impressions and exceeding Guest expectations at every touchpoint.
Job Duties and Functions: Greet Guests with genuine warmth and professionalism upon arrival Perform all check-in and check-out procedures efficiently and accurately Handle Guest inquiries, requests, and concerns promptly and effectively Maintain a strong knowledge of hotel services, amenities, local attractions, and dining options to offer personalized recommendations Communicate effectively with all departments to ensure Guest needs are met seamlessly Process payments and manage billing in accordance with hotel policies Maintain the front desk area and lobby in pristine condition Assist with concierge services, transportation arrangements, and special requests Uphold the confidentiality and privacy of all Guests and their information Anticipate Guest needs and proactively address them to enhance the overall experience Handle VIP Guests and special accommodations with the utmost attention to detail and discretion Required Skills, Experience and Knowledge
High School Diplomas or GED Minimum of 1 year experience in a front desk or Guest-facing role, preferably in a luxury or boutique hotel environment Exceptional interpersonal and communication skills Strong organizational abilities and attention to detail Proficiency with property management systems (PMS); knowledge of Opera or similar systems a plus Ability to multitask in a high-pressure environment while maintaining poise and professionalism Availability to work flexible hours including weekends, evenings, and holidays A polished appearance and a genuine passion for delivering exceptional Guest service Working Conditions / Environment
The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Job Type:
Full-Time
Work Location:
On-Site, In-Person Position
Salary:
$20.60 per hour
Benefits:
401(k) 401(k) matching Health Insurance Dental Insurance Vision Insurance Life Insurance Paid Time Off At the Delta we are committed to creating a world-class hospitality experience-not just for our Guests, but also for our team members.
Position Requirements
Required Skills, Experience and Knowledge
High School Diplomas or GED Minimum of 1 year experience in a front desk or Guest-facing role, preferably in a luxury or boutique hotel environment Exceptional interpersonal and communication skills Strong organizational abilities and attention to detail Proficiency with property management systems (PMS); k or similar systemns is a plus Ability to multitask in a high-pressure environment while maintaining poise and professionalism Availability to work flexible hours including weekends, evenings, and holidays A polished appearance and a genuine passion for delivering exceptional Guest service
Full-Time/Part-Time Full-Time
Salary Range 20.60hr
Position Guest Services Agent
Exempt/Non-Exempt Non-Exempt
This position is currently accepting applications.