Surescripts
Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions - from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.
Job Summary:
The Salesforce Marketing Cloud Specialist manages and administers the processes related to the installation, configuration, and support of the organization's customer relationship management (CRM) software and other integrated applications (e.g., DocuSignCLM and DocuSign e-Signature) through best practices and other documented procedures. The Salesforce Marketing Cloud Specialist will engage in all aspects of system management, from troubleshooting support tickets to designing user-friendly solutions, to complex business issues.
Responsibilities:
Utilize all aspects of user and license management, including new user setup/deactivation, role hierarchy, profiles, permissions/sets, public groups, OWD, and sharing rules
Identify and implement Salesforce configuration changes, including (but not limited to): Workflows, Process Builder, dashboards, and reports
Manage the Salesforce and DocuSign Sandbox development and staging environments to include periodic refreshes to mirror Production data, reconnect integrated applications and reestablishment of sandbox users
Collaborate with the Business Systems Analyst to define requirements for enhancements, to ensure all technical requirements are being met and translated into best practice, scalable solutions with a focus on exceptional user experience
Manage Salesforce data improve data quality, implementing rules and automation as needed.
Proactively maintain the CRM software and other integrated applications, including Security Reviews, Release Updates, Health Check, and Optimizer.
Manage user support tickets to troubleshoot and resolve via Salesforce change requests and tickets received via the ServiceNow platform.
Create and update existing technical design documentation, deployment plans, and user stories for identified issues and enhancement requests.
Qualifications
Basic Requirements:
Bachelor's degree in computer science, information sciences or related field, or equivalent experience.
5+ years of experience in related, progressive roles with hands-on Salesforce Administration experience.
Certified Salesforce Administrator
2+ years of experience with Salesforce Lightning applications and components
Extensive experience in supporting standard software development lifecycles
Experience leading the development and implementation of CRM oriented process changes
Knowledge of data management and security in a CRM environment
Experience working in project-based work structures
Expert level competency in Microsoft Office and other PC productivity tools
Experience with data analytics and forecasting (e.g., SQL/SOQL queries, Tableau for CRM, Einstein Analytics)
Experience with Salesforce CPQ
Demonstrated interest in continuing Professional Development in Salesforce and other integrated platforms (i.e., continued building of certifications and badges)
Preferred Qualifications:
Experience as the Technical Lead on Salesforce projects
Experience with basic triggers/Apex code knowledge
Additional Salesforce Certifications (e.g., Advanced Administrator, Platform App Builder)
SQL database experience
DocuSignCLM Developer experience
Experience with forecasting and predictions using Salesforce tools to guide business strategy
Active in the Salesforce community
Familiarity with Single Sign-On (SSO) environments and maintenance of certificates
Experience utilizing deployment tools in accordance with best practice methodologies
Certification in Salesforce UX Design or other user experience qualifications/experience
Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed.
To be considered for employment, applicants must have a valid U.S. work authorization allowing work without restrictions with Surecripts in the U.S. At this time, we are unable to provide support or provide sponsorship for immigration benefits such as work visas. Additionally, we do not participate in academic training programs or work-study programs through an academic institution that require employer endorsement of F-1/CPT or F-1/STEM.
Why Wait? Apply Now
We're a midsize company. This means you're not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you can be yourself, share your ideas and work your way. We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits.
At Surescripts, base pay is one part of our Total Rewards Package (which may also include bonus, benefits etc.) and is determined within a range. The base pay range for this position is $109,600 - $134,000 per year. Your base pay may vary within or outside of this range depending on a number of factors, including (but not limited to) your qualifications, skills, experience, and location.
Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave and mental health days, pet insurance, and 401(k) with company match and immediate vesting. To learn more, review the Keep You and Yours Healthy, Balancing Work and Life, and Where Talent Takes Shape links under the Better Benefits. Better Work. Better Life section of our careers site.
Physical and Mental Requirements
While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel, communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.
Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.
Job Summary:
The Salesforce Marketing Cloud Specialist manages and administers the processes related to the installation, configuration, and support of the organization's customer relationship management (CRM) software and other integrated applications (e.g., DocuSignCLM and DocuSign e-Signature) through best practices and other documented procedures. The Salesforce Marketing Cloud Specialist will engage in all aspects of system management, from troubleshooting support tickets to designing user-friendly solutions, to complex business issues.
Responsibilities:
Utilize all aspects of user and license management, including new user setup/deactivation, role hierarchy, profiles, permissions/sets, public groups, OWD, and sharing rules
Identify and implement Salesforce configuration changes, including (but not limited to): Workflows, Process Builder, dashboards, and reports
Manage the Salesforce and DocuSign Sandbox development and staging environments to include periodic refreshes to mirror Production data, reconnect integrated applications and reestablishment of sandbox users
Collaborate with the Business Systems Analyst to define requirements for enhancements, to ensure all technical requirements are being met and translated into best practice, scalable solutions with a focus on exceptional user experience
Manage Salesforce data improve data quality, implementing rules and automation as needed.
Proactively maintain the CRM software and other integrated applications, including Security Reviews, Release Updates, Health Check, and Optimizer.
Manage user support tickets to troubleshoot and resolve via Salesforce change requests and tickets received via the ServiceNow platform.
Create and update existing technical design documentation, deployment plans, and user stories for identified issues and enhancement requests.
Qualifications
Basic Requirements:
Bachelor's degree in computer science, information sciences or related field, or equivalent experience.
5+ years of experience in related, progressive roles with hands-on Salesforce Administration experience.
Certified Salesforce Administrator
2+ years of experience with Salesforce Lightning applications and components
Extensive experience in supporting standard software development lifecycles
Experience leading the development and implementation of CRM oriented process changes
Knowledge of data management and security in a CRM environment
Experience working in project-based work structures
Expert level competency in Microsoft Office and other PC productivity tools
Experience with data analytics and forecasting (e.g., SQL/SOQL queries, Tableau for CRM, Einstein Analytics)
Experience with Salesforce CPQ
Demonstrated interest in continuing Professional Development in Salesforce and other integrated platforms (i.e., continued building of certifications and badges)
Preferred Qualifications:
Experience as the Technical Lead on Salesforce projects
Experience with basic triggers/Apex code knowledge
Additional Salesforce Certifications (e.g., Advanced Administrator, Platform App Builder)
SQL database experience
DocuSignCLM Developer experience
Experience with forecasting and predictions using Salesforce tools to guide business strategy
Active in the Salesforce community
Familiarity with Single Sign-On (SSO) environments and maintenance of certificates
Experience utilizing deployment tools in accordance with best practice methodologies
Certification in Salesforce UX Design or other user experience qualifications/experience
Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed.
To be considered for employment, applicants must have a valid U.S. work authorization allowing work without restrictions with Surecripts in the U.S. At this time, we are unable to provide support or provide sponsorship for immigration benefits such as work visas. Additionally, we do not participate in academic training programs or work-study programs through an academic institution that require employer endorsement of F-1/CPT or F-1/STEM.
Why Wait? Apply Now
We're a midsize company. This means you're not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you can be yourself, share your ideas and work your way. We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits.
At Surescripts, base pay is one part of our Total Rewards Package (which may also include bonus, benefits etc.) and is determined within a range. The base pay range for this position is $109,600 - $134,000 per year. Your base pay may vary within or outside of this range depending on a number of factors, including (but not limited to) your qualifications, skills, experience, and location.
Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave and mental health days, pet insurance, and 401(k) with company match and immediate vesting. To learn more, review the Keep You and Yours Healthy, Balancing Work and Life, and Where Talent Takes Shape links under the Better Benefits. Better Work. Better Life section of our careers site.
Physical and Mental Requirements
While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel, communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.
Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.