Apollo Professional Solutions
Job Description
Returns & Customer Service Lenexa KS Contract - 1st Shift, 5/40 Pay Range: $17.00 - $19.00/Hr. Benefits: medical, dental, vision, 401k
Requirements:
Returns & Customer Service • US Person • HS Diploma/GED plus 1-2 years of experience • Prior experience in Customer Service Primary Responsibilities:
Returns & Customer Service • Confers with customers who contacts the organization by telephone or electronically, provides information about organization products or services, discusses customer accounts, and obtains and addresses customer complaints. • Uses organization and product knowledge to address more difficult inquiries and provide follow up. • Develops documentation used to solve difficult customer issues/requests/complaints. Directs queries to appropriate department or personnel, as needed. • Researche published materials and secondary sources of information to find additional sources of information that can be recommended to customers to answer their questions to ensure customers' satisfactions are met. • Collects and consolidates information regarding customer interactions and transactions, analyzes customer interaction and customer service trends to facilitate future needs in trainings and improvements in customer services. • Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments. • May promote various products/services to ensure business targets are met. • May provide after-sales support for various client contracts. • Performs duties related to overall customer service. • Provides support to sales team with regard to customer concerns. • Coordinates with sales reps to identify inside sales opportunities. • Serves as customer interface on product status and delivery. • May manage or work in call center for customer support. • Maintains knowledge of Collins organization and products to provide the appropriate information and support to customers. • Consistently documents customer service needs to identify patterns and maintain quality.75221
EEO Statement Apollo Professional Solutions, Inc. is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, disability status, medical condition, pregnancy, genetic information, protected veteran status, gender, sexual orientation, gender identity or expression, or any other status or characteristic protected under federal, state, or local law.
Meet Your Recruiter
Erica Price
Returns & Customer Service Lenexa KS Contract - 1st Shift, 5/40 Pay Range: $17.00 - $19.00/Hr. Benefits: medical, dental, vision, 401k
Requirements:
Returns & Customer Service • US Person • HS Diploma/GED plus 1-2 years of experience • Prior experience in Customer Service Primary Responsibilities:
Returns & Customer Service • Confers with customers who contacts the organization by telephone or electronically, provides information about organization products or services, discusses customer accounts, and obtains and addresses customer complaints. • Uses organization and product knowledge to address more difficult inquiries and provide follow up. • Develops documentation used to solve difficult customer issues/requests/complaints. Directs queries to appropriate department or personnel, as needed. • Researche published materials and secondary sources of information to find additional sources of information that can be recommended to customers to answer their questions to ensure customers' satisfactions are met. • Collects and consolidates information regarding customer interactions and transactions, analyzes customer interaction and customer service trends to facilitate future needs in trainings and improvements in customer services. • Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments. • May promote various products/services to ensure business targets are met. • May provide after-sales support for various client contracts. • Performs duties related to overall customer service. • Provides support to sales team with regard to customer concerns. • Coordinates with sales reps to identify inside sales opportunities. • Serves as customer interface on product status and delivery. • May manage or work in call center for customer support. • Maintains knowledge of Collins organization and products to provide the appropriate information and support to customers. • Consistently documents customer service needs to identify patterns and maintain quality.75221
EEO Statement Apollo Professional Solutions, Inc. is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, disability status, medical condition, pregnancy, genetic information, protected veteran status, gender, sexual orientation, gender identity or expression, or any other status or characteristic protected under federal, state, or local law.
Meet Your Recruiter
Erica Price