Indotronix International Corporation
Returns & Customer Service
Indotronix International Corporation, Lenexa, Kansas, United States
Returns & Customer Service | US041-Lenexa,, Kansas, United States
Indotronix is seeking a Returns & Customer Servicefor a Job Opportunity in Street Lenexa KS
Job Title:
Returns & Customer Service Location : Street Lenexa KS 66219 Duration : 6 Months Contract Max Pay:
$17/hr to $19/hr on W2
Position comments:
Shift -First
Job Description :
Primary Responsibilities: •Confers with customers who contacts the organization by telephone or electronically, provides information about organization products or services, discusses customer accounts, and obtains and addresses customer complaints. •Uses organization and product knowledge to address more difficult inquiries and provide follow up. •Develops documentation used to solve difficult customer issues/requests/complaints. Directs queries to appropriate department or personnel, as needed. •Researches published materials and secondary sources of information to find additional sources of information that can be recommended to customers to answer their questions to ensure customers' satisfactions are met. •Collects and consolidates information regarding customer interactions and transactions, analyzes customer interaction and customer service trends to facilitate future needs in trainings and improvements in customer services. •Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments. •May promote various products/services to ensure business targets are met. •May provide after-sales support for various client contracts. •Performs duties related to overall customer service. •Provides support to sales team with regard to customer concerns. •Coordinates with sales reps to identify inside sales opportunities. •Serves as customer interface on product status and delivery. •May manage or work in call center for customer support. •Maintains knowledge of Collins organization and products to provide the appropriate information and support to customers. •Consistently documents customer service needs to identify patterns and maintain quality.
Required Skill Set :
Prior experience in Customer Service REQUIRED* at least 1-2 years
Education Qualification : Education typically acquired through advanced education (e.g. Bachelor)
Job Title:
Returns & Customer Service Location : Street Lenexa KS 66219 Duration : 6 Months Contract Max Pay:
$17/hr to $19/hr on W2
Position comments:
Shift -First
Job Description :
Primary Responsibilities: •Confers with customers who contacts the organization by telephone or electronically, provides information about organization products or services, discusses customer accounts, and obtains and addresses customer complaints. •Uses organization and product knowledge to address more difficult inquiries and provide follow up. •Develops documentation used to solve difficult customer issues/requests/complaints. Directs queries to appropriate department or personnel, as needed. •Researches published materials and secondary sources of information to find additional sources of information that can be recommended to customers to answer their questions to ensure customers' satisfactions are met. •Collects and consolidates information regarding customer interactions and transactions, analyzes customer interaction and customer service trends to facilitate future needs in trainings and improvements in customer services. •Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments. •May promote various products/services to ensure business targets are met. •May provide after-sales support for various client contracts. •Performs duties related to overall customer service. •Provides support to sales team with regard to customer concerns. •Coordinates with sales reps to identify inside sales opportunities. •Serves as customer interface on product status and delivery. •May manage or work in call center for customer support. •Maintains knowledge of Collins organization and products to provide the appropriate information and support to customers. •Consistently documents customer service needs to identify patterns and maintain quality.
Required Skill Set :
Prior experience in Customer Service REQUIRED* at least 1-2 years
Education Qualification : Education typically acquired through advanced education (e.g. Bachelor)