Job Description
LHH is partnering with a wholesale company in Edison, NJ to hire a permanent Customer Service Representative! This role is IN OFFICE. The qualified candidate will be responsible for working with customers to input orders, assist with technical support, and resolve issues that arise. The qualified candidate should have prior customer service experience from an ecommerce or technology industry. The hourly rate ranges from $20-$21/hr. Benefits include medical, dental, vision, PTO and 401K.
Tasks Include but Are Not Limited To:
Answer high volume of inbound calls in addition to making outbound phone calls to customers
Respond to emails and chats from customers
Handle post order issues, returns or replacements, and giving delivery statuses
Build relationships with customers to ensure repeat business
Assist customers with trouble shotting and setting up products in addition to navigating the website
Process warranty claims
Investigate chargebacks in Amazon and eBay
Qualifications:
Prior corporate customer service experience, preferably from a technology or ecommerce company; call center experience is a plus
Strong written and verbal communication skills
Extremely technologically savvy
Excellent customer service and relationship building skills
Ability to follow up and anticipate customer needs
Intermediate Excel skills
Knowledge of camera and audio experience a plus
Ability to type a minimum of 65 words per minute
Pay Details: $20.00 to $21.00 per hour
Search managed by: Nadia Negm
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.