Acosta Group
DESCRIPTION
The
Sales Team Lead
will be expected to support the sales associates by training, motivating, and coaching to create a radically helpful consumer experience in
Google's newest retail store
. Team Leads will serve as support for customer escalations, working to effectively and professionally resolve issues, also utilizing those skills to mentor employees on handling escalations. The Team Lead must also have an extensive knowledge of brand products and services in order to effectively empower the Guides to drive an interactive consumer experience by promoting the latest brand mobile devices, phones, tablets, wearables, and accessories. They will lead the way in delivering a transformational experience in-store by recommending product and service solutions to fit their needs. The Team Lead will work closely with all brand and agency management, as well as associates within the store, to build and maintain strong relationships, maintain morale, while providing the absolute best consumer experience.
Pay Range: $26-$29/hour
RESPONSIBILITIES
Consumer Experience and Sales:
Fully accountable for execution of sales initiatives
Fully accountable for execution of consumer experience initiatives
Supervise personnel to:
Meet and exceed assigned goals for: consumer experience and reputation, sales and service, revenue and productivity
Consistently demonstrate excellent interpersonal, leadership, and coaching skills
Create a work environment where motivated people can excel, exceeding daily ownership goals
Oversee floor experience - act as floor leader to ensure consumers receive a radically helpful experience
Own consumer coordination and welcome process
Support team and assist with consumer interactions and transactions
Coach associates on opportunities with consumer interactions, recognize positive performance and hold associates accountable for poor performance
Management and Development:
Inspire and engage associates by motivating team to succeed
Promote passion, pride and commitment
Lead by example and serve as a resource for product knowledge
Develop associates for growth and promotion by delegating appropriate responsibilities and inspecting completion
Coach to all competences (Kornferry) to ensure consistency of expectations within location
Improve associate engagement through appropriate behaviors and actions
Observe and coach associates to provide feedback around consumer experience technique effectiveness and providing excellent consumer service
Quickly resolve any fraud issues communicated by security; may involve working with security or finance teams
Product Launches:
Partner with management and other appropriate parties to successfully launch new products, services and processes and to review staffing forecast plan
Actively inspect post-launch and drive improved results with best practices
Inspect that associates are properly trained on new products and promotions to demonstrate and discuss with confidence
Report concerns with associates' knowledge and/or behavior, and provide additional coaching and/or discipline as appropriate
Coordinate with security, facilities and space management to ensure smooth product launch-day execution including operations, staffing and scheduling
Responsible for activity in space at all times
Employ scheduling tool to properly staff and meet business needs, training and special events such as product launches.
Merchandising and Sales:
Accountable for adhering to the merchandising standards
Instill a sense of pride and ownership in space appearance - where all associates understand the space is the face of the brand to every consumer.
Compliance:
Drive compliance of procedures and policies
Ensure timely completion of required training to empower personnel to succeed
Implement, execute and inspect existing and new retail programs, tools and training
Responsible for ensuring the training for associates to ensure they have the appropriate level of system/tool access for their roles and responsibilities.
Other:
Manage 6-8 MOD segments per week
Report fraudulent activity to security
Continuously display high integrity
Develop strategic perspective and champion change
Inspire others to high performance through collaboration and teamwork
Utilize professional expertise to solve problems and analyze issues
Capture initiative and strive for results
Assist management in assigning the following: breaks, opening/closing tasks, & holding team accountable to their attendance
Support management needs
Other duties as assigned
QUALIFICATIONS
5+ years sales/consumer service experience in a retail environment, preferably for hi-tech /consumer electronics
1-3 years' previous leadership experience in the telecommunications or consumer service related industry
Effective communication, presentation and interpersonal skills
Strong organizational skills with attention to detail
Experience working with any of the larger consumer electronics stores technology.
Demonstrates passion for leading edge technology and product solutions.
Possess strong written and verbal communication, and working knowledge of G-Suite
Have a strong working knowledge of standard operating procedures
Experience conducting coaching and positive reinforcement.
Ability to work flexible schedule including nights and weekends.
Excellent communication skills and demonstrated ability to meet or exceed performance standards
Ability to motivate team
Ability to work flexible hours, including evenings, weekends and holidays
Work with associates to elevate skills and performance, providing coaching on opportunities for improvement
Maintain knowledge of all brand products - complete training and support associates with required training on current and upcoming products
Bilingual and Multilingual would be considered an asset (English, Spanish and/or Portuguese)
Along with competitive pay, we offer a comprehensive benefits program. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:
Medical, Dental, Vision, and Telehealth
Basic Life Insurance and AD&D
401(k) Plan withCompany Match
Legal Insurance
Company Paid Employee Assistance Program (EAP)
Employee Discount Program
Tuition Reimbursement (Degree and Professional Certification Programs)
Bonus Opportunities + Technology Reimbursement
Access to Use Approved AI Tools
Excellent Recognition Programs
Committed to Development with Dedicating a Day for this Purpose Quarterly and Providing Programs for Leadership Development and Management Essentials
Actively Promotes from Within
Represent a Company Dedicated to a Sustainable Future
ABOUT US
Mosaic is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America.
We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic's ultimate mission is to propel our client's business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
By applying, you agree to our Privacy Policy and Terms and Conditions of Use.
#DiscoverYourPath
Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category:
Administration
Position Type:
Full time
Business Unit:
Marketing
Salary Range:
$26.00 - $29.00
Company:
Mosaic Sales Solutions US Operating Co, LLC
Req ID:
10911
Employer Description:
MOSAIC_EMP_DESC
The
Sales Team Lead
will be expected to support the sales associates by training, motivating, and coaching to create a radically helpful consumer experience in
Google's newest retail store
. Team Leads will serve as support for customer escalations, working to effectively and professionally resolve issues, also utilizing those skills to mentor employees on handling escalations. The Team Lead must also have an extensive knowledge of brand products and services in order to effectively empower the Guides to drive an interactive consumer experience by promoting the latest brand mobile devices, phones, tablets, wearables, and accessories. They will lead the way in delivering a transformational experience in-store by recommending product and service solutions to fit their needs. The Team Lead will work closely with all brand and agency management, as well as associates within the store, to build and maintain strong relationships, maintain morale, while providing the absolute best consumer experience.
Pay Range: $26-$29/hour
RESPONSIBILITIES
Consumer Experience and Sales:
Fully accountable for execution of sales initiatives
Fully accountable for execution of consumer experience initiatives
Supervise personnel to:
Meet and exceed assigned goals for: consumer experience and reputation, sales and service, revenue and productivity
Consistently demonstrate excellent interpersonal, leadership, and coaching skills
Create a work environment where motivated people can excel, exceeding daily ownership goals
Oversee floor experience - act as floor leader to ensure consumers receive a radically helpful experience
Own consumer coordination and welcome process
Support team and assist with consumer interactions and transactions
Coach associates on opportunities with consumer interactions, recognize positive performance and hold associates accountable for poor performance
Management and Development:
Inspire and engage associates by motivating team to succeed
Promote passion, pride and commitment
Lead by example and serve as a resource for product knowledge
Develop associates for growth and promotion by delegating appropriate responsibilities and inspecting completion
Coach to all competences (Kornferry) to ensure consistency of expectations within location
Improve associate engagement through appropriate behaviors and actions
Observe and coach associates to provide feedback around consumer experience technique effectiveness and providing excellent consumer service
Quickly resolve any fraud issues communicated by security; may involve working with security or finance teams
Product Launches:
Partner with management and other appropriate parties to successfully launch new products, services and processes and to review staffing forecast plan
Actively inspect post-launch and drive improved results with best practices
Inspect that associates are properly trained on new products and promotions to demonstrate and discuss with confidence
Report concerns with associates' knowledge and/or behavior, and provide additional coaching and/or discipline as appropriate
Coordinate with security, facilities and space management to ensure smooth product launch-day execution including operations, staffing and scheduling
Responsible for activity in space at all times
Employ scheduling tool to properly staff and meet business needs, training and special events such as product launches.
Merchandising and Sales:
Accountable for adhering to the merchandising standards
Instill a sense of pride and ownership in space appearance - where all associates understand the space is the face of the brand to every consumer.
Compliance:
Drive compliance of procedures and policies
Ensure timely completion of required training to empower personnel to succeed
Implement, execute and inspect existing and new retail programs, tools and training
Responsible for ensuring the training for associates to ensure they have the appropriate level of system/tool access for their roles and responsibilities.
Other:
Manage 6-8 MOD segments per week
Report fraudulent activity to security
Continuously display high integrity
Develop strategic perspective and champion change
Inspire others to high performance through collaboration and teamwork
Utilize professional expertise to solve problems and analyze issues
Capture initiative and strive for results
Assist management in assigning the following: breaks, opening/closing tasks, & holding team accountable to their attendance
Support management needs
Other duties as assigned
QUALIFICATIONS
5+ years sales/consumer service experience in a retail environment, preferably for hi-tech /consumer electronics
1-3 years' previous leadership experience in the telecommunications or consumer service related industry
Effective communication, presentation and interpersonal skills
Strong organizational skills with attention to detail
Experience working with any of the larger consumer electronics stores technology.
Demonstrates passion for leading edge technology and product solutions.
Possess strong written and verbal communication, and working knowledge of G-Suite
Have a strong working knowledge of standard operating procedures
Experience conducting coaching and positive reinforcement.
Ability to work flexible schedule including nights and weekends.
Excellent communication skills and demonstrated ability to meet or exceed performance standards
Ability to motivate team
Ability to work flexible hours, including evenings, weekends and holidays
Work with associates to elevate skills and performance, providing coaching on opportunities for improvement
Maintain knowledge of all brand products - complete training and support associates with required training on current and upcoming products
Bilingual and Multilingual would be considered an asset (English, Spanish and/or Portuguese)
Along with competitive pay, we offer a comprehensive benefits program. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:
Medical, Dental, Vision, and Telehealth
Basic Life Insurance and AD&D
401(k) Plan withCompany Match
Legal Insurance
Company Paid Employee Assistance Program (EAP)
Employee Discount Program
Tuition Reimbursement (Degree and Professional Certification Programs)
Bonus Opportunities + Technology Reimbursement
Access to Use Approved AI Tools
Excellent Recognition Programs
Committed to Development with Dedicating a Day for this Purpose Quarterly and Providing Programs for Leadership Development and Management Essentials
Actively Promotes from Within
Represent a Company Dedicated to a Sustainable Future
ABOUT US
Mosaic is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America.
We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic's ultimate mission is to propel our client's business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
By applying, you agree to our Privacy Policy and Terms and Conditions of Use.
#DiscoverYourPath
Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category:
Administration
Position Type:
Full time
Business Unit:
Marketing
Salary Range:
$26.00 - $29.00
Company:
Mosaic Sales Solutions US Operating Co, LLC
Req ID:
10911
Employer Description:
MOSAIC_EMP_DESC