City of Phoenix is hiring: Airport Security Guard - Aviation Department in Phoen

Overview

Airport Security Guard - Aviation Department. Join to apply for the Airport Security Guard - Aviation Department role at City of Phoenix.

About This Position: Over 52 million passengers traveled through Phoenix Sky Harbor International Airport in 2024, one of the busiest airports in the country and in the nation\'s 5th largest city. Sky Harbor is the largest of three airports in the Phoenix Airport System (Phoenix Sky Harbor, Deer Valley, and Goodyear airports) which is operated by the City of Phoenix Aviation Department and has an economic impact over $44 billion annually.

Responsibilities

Airport Operations Aides perform a variety of duties associated with customer service, passenger assistance safety and security in the terminals, concourses, and on the ground transportation curb at Phoenix Sky Harbor International Airport. All positions have extensive contact with the public and tenants and are frequently involved in customer service and conflict resolution that require the incumbent to work effectively in stressful situations. Typical duties may include monitoring queues, providing information, resolving passenger and tenant concerns, all while maintaining compliance with Transportation Security Administration (TSA) mandates and Phoenix City Code.

Ideal Candidate

• Ability to perform in stressful situations.
• Ability to follow directives and protocols.
• Ability to perform effectively in a dynamic, team-oriented setting while managing multiple tasks and priorities simultaneously.
• Knowledge of Emergency Response Operations.
• Knowledge of 49 CFR Part 1542 on Airport Security.
• Strong decision-making and problem-solving skills.
• Strong problem-solving and critical thinking abilities to support efficient operations and resolve issues in both routine and time-sensitive situations.
• Demonstrated understanding of aviation procedures, safety protocols, and operational coordination.

Salary

• Pay Range: $17.30 to $32.62 per hour.
• Hiring Range: $17.30 to $20.02 per hour.

Benefits

• Traditional pension with employer and employee contributions.
• 401(a) and 457 plans with employer contributions.
• Choice of medical plans (HMO, PPO, or HSA/HDHP).
• Monthly City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement up to $6,500 per year.
• Paid time off including holidays, vacation, sick days and personal leave.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave within a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.

Minimum Qualifications

• Education and experience enabling reading and writing at a level appropriate to the classification and the ability to learn airport security methods, practices, and procedures.
• Working conditions: may require irregular hours, weekends, holidays, and evenings; may require working outside in environmental extremes; may require standing, walking, and carrying items up to 50 lbs.
• The City job description can be found in the provided PDF and related materials.
• All finalists are subject to a criminal background check applicable to the department or position.
• TSA-related disqualifiers may apply; other factors will be assessed as needed.
• Some positions require use of personal or City vehicles on City business; valid driver\'s license and acceptable driving record may be required.
• For information regarding pre-screening and driving positions, refer to internal guidance.

Preferred Qualifications

• Two years of team-oriented work experience with effective communication and collaboration, preferably in aviation, security, public safety, or customer service.
• Two years of customer service experience with direct, face-to-face interaction in fast-paced environments.
• Experience in airport operations or related fields.
• Experience in a high-responsibility, fast-paced environment involving operational efficiency and passenger service.
• Strong verbal and written communication skills across organizational levels.

Recruitment Dates

Recruitment closes September 11, 2025. All materials must be received by 11:59 p.m. on this date. This recruitment may be used to fill related vacancies now or in the near future.

How To Apply

Apply online by completing the required information and attaching your cover letter and resume as one document. Include experiences related to the qualifications stated above. Only the highest qualified may be posted to the eligible-to-hire list. The results of the resume screening process will be sent to your primary email address.

We Are Here To Help

• Interviews may be conducted via video or audio conference.
• Free computer resources may be available.
• Resources for resume writing and interview skills are available.
• Explore other City of Phoenix employment opportunities and subscribe to notifications.
• For accessibility assistance, contact the Human Resources Department with provided channels.

Reference

Airport Security Guard, JC:24000, ID# 59038, 09/04/2025, USM, GO, Benefits:002

City of Phoenix is an equal opportunity employer. Seniority and employment details align with City policies.