Receptionist Job at Dimensional Fund Advisors in Charlotte

Overview

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The Corporate Services team provides customer service and hospitality to employees and clients from the moment they enter a Dimensional building. The Receptionist is responsible for front desk duties and hospitality support. This is an onsite position; remote work will be limited, if available.

Duties & Responsibilities

• Greet employees and visitors in a professional and friendly manner and escort them to appropriate locations as needed.
• Assist with managing incoming telephone inquiries and field calls appropriately using a call management software program.
• Understand firm and departmental structures, senior management, and company history.
• Monitor department email distribution list and dispatch emails to the appropriate Corporate Services representative.
• Enroll new employees and visitors into badge/pay databases as needed.
• Ensure new employee information is uploaded into the company intranet and applications.
• Assist with meetings and events onsite and understand how they relate to internal department structure.
• Provide information on surrounding area amenities, events and activities to employees and clients as needed.
• Be proactive and solution-oriented when approaching projects and responsibilities.
• Prioritize day-to-day tasks to efficiently manage expectations.
• Keep Reception and lobby clean and organized.
• Uphold building and operational security processes and procedures.
• Serve as a building representative for life, safety, and evacuation procedures.
• Support meetings and events as needed and participate in special projects as assigned.

Qualifications

REQUIRED

• Excellent verbal and written communication and interpersonal skills.
• Strong phone and verbal communication skills with active listening.
• Flexible with a professional and friendly attitude.
• Customer focus with the ability to multi-task, set priorities, and manage time effectively.
• Excellent problem-solving skills.
• Detail-oriented and organized.
• Able to work well in a team and independently.
• Self-starter who can manage multiple projects and meet deadlines.
• Able to work well under pressure.
• Professional appearance and demeanor.
• Strong computer skills (Excel, Word, Outlook) and ability to learn programs as needed.

Preferred

• Bachelor's degree preferred.
• At least 2 years of office or receptionist experience in a corporate environment.
• Experience using call management software is a plus.

Company Statements

Dimensional offers programs to support you, your family, and your career, including comprehensive benefits, educational initiatives, and celebrations of our history, culture, and growth.

It is the policy of the Company to provide equal opportunity for all employees and applicants. The Company recruits, hires, trains, promotes, and administers all personnel actions without regard to protected characteristics or statuses as required by applicable law.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative

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