Receptionist - Wildflower Job at CenterWell Senior Primary Care in Phoenix

Overview

Receptionist 1 role at CenterWell Senior Primary Care. The receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist 1 performs basic administrative/clerical/operational/customer support tasks. Typically works on routine and patterned assignments. The Receptionist 1 operates a switchboard or multi-line phone and maintains long distance call logs. Takes and distributes accurate messages. Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee. Responds to routine inquiries from internal or external sources such as the organization\'s location, hours of operation, phone numbers, and/or email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Base pay range

$38,000.00/yr - $45,800.00/yr

Responsibilities

• Receives and correctly routes incoming and outgoing telephone calls; accommodates visitors promptly and courteously.
• Operates a switchboard or multi-line phone system and maintains long distance call logs.
• Takes and distributes accurate messages; greets visitors and issues visitor passes; maintains visitor logs.
• Alerts appropriate party of visitor arrival or directs visitors to the appropriate office, department or employee.
• Responds to routine inquiries about location, hours of operation, phone numbers, and email addresses.
• Performs additional administrative activities such as booking meeting rooms, typing, organizing and distributing mail, and handling courier packages.
• Works on routine and patterned assignments; makes decisions within defined parameters and under supervision.

Qualifications

• High School Diploma or GED
• 1 year or more of experience in a healthcare setting preferred, but candidates with strong customer service in retail/hospitality/call centers will be considered
• Passionate about contributing to an organization focused on improving patient experiences and care
• Excellent customer service and phone etiquette
• Team player with a positive attitude
• Ability to multitask in a fast-paced environment
• Attention to detail and highly organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)

Preferred Qualifications

• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Bilingual in English and Spanish

Additional Information

This role is considered patient-facing and is part of the company\'s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$38,000 - $45,800 per year

This job is eligible for a bonus incentive plan based on company and/or individual performance.

Description Of Benefits

Humana, Inc. and its affiliated subsidiaries offer competitive benefits designed to support whole-person well-being, including medical, dental and vision benefits, 401(k) retirement savings, time off, disability, life insurance and other opportunities.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our care model focuses on personalized experiences and spending time with patients to address factors that impact well-being. Our integrated care teams include physicians, nurses, behavioral health specialists and more.

About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation\'s largest provider of senior-focused primary care, among other services, CenterWell offers stability, benefits, and opportunities for growth. We employ clinicians who are committed to putting health first for teammates, patients, communities and the company.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action to employ and advance individuals with disability or protected veteran status, based on valid job requirements.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• Hospitals and Health Care

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