Business Analyst Job at TriWest Healthcare Alliance in Phoenix

Overview

Profile

We offer remote work opportunities for those residing in the following states ONLY: AZ, AK, AR, CO, DC, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA, WA, WI, WY. US Citizenship Required - Our Department of Defense contract requires US citizenship and a favorably adjudicated DoD background investigation for this position. Veterans, Reservists, Guardsmen and military family members are strongly encouraged to apply.

Job Summary

The Business Analyst is customer focused and facilitates turning data into information to drive business processes and monitoring. The position collaborates to ensure relevant analysis and complete, timely reporting is provided to meet TriWest business needs and various Third Party contract requirements. Facilitates meetings, identifies, collects, organizes and prioritizes data requirements and business processes changes to meet reporting requirements. Clarifies complex business issues and recommends solutions. Advocates business process improvement through data analysis, process change and technology application.

Education & Experience

Required:

• Bachelor’s degree in Business or any other relevant degree or equivalent experience
• 1 to 3 years of experience in a Business Analyst or data analysis role
• Involvement in moderate to complex projects; experience with process flow documentation and design
• Strong in Microsoft Excel, PowerPoint, PowerBI and SharePoint

Preferred:

• 2 to 5 years of experience in a healthcare environment

Key Responsibilities

• Be a key member of the business analytics team requiring expert technical skills or good understanding of business functions. Document the reporting process; work collaboratively with team members.
• Respond to short turnaround times to provide data and answer detailed questions on data and trends.
• Educate end users on what reports mean by telling the story behind the report.
• Develop and deliver various customer surveys.
• Balance clients’ business requirements and preferred technical architecture. Recommend creative solutions to business or technical problems. Provide client support for operation systems in line with service level agreements. Ensure work is technically sound and compliant with quality and timeliness standards.
• Simplify or eliminate low value-added work processes.
• Increase understanding of client’s business environment, priorities and processes, and emerging technology issues.
• Deliver analysis, reporting and trends for various survey results. Interface with customers and other departments to achieve project objectives. Interact with vendors on routine testing matters.
• Analyze and identify core business processes for application design.
• Communicate issues openly and timely with peers, management and customers.
• Prepare and present new initiatives to senior leadership to obtain buy-in and support.
• May work with vendors to clarify and resolve tool/software functionality issues.
• Participate in the definition, implementation, and execution of best practices.
• Regular and reliable attendance is required.

Competencies

• Communication / People Skills: Ability to influence, adapt to different styles, listen critically, and collaborate.
• Computer Literacy: Function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, Internet and department software applications.
• Coping / Flexibility: Resiliency in adapting to various situations while maintaining purpose and problem-solving approach.
• Independent Thinking / Self-Initiative: Critical thinkers who focus on outcomes and seek necessary resources.
• Information Management: Ability to manage large amounts of complex information and draw sound conclusions.
• Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines in a high-volume, high-stress environment.
• Problem Solving / Analysis: Solve problems through systematic analysis with sound judgment.
• Technical Skills: Understanding of system/process engineering concepts; strong skills in Microsoft Excel and SharePoint.

Working Conditions

• Works in a standard office environment, with minimal travel
• Works non-regular hours as required

Benefits

• Medical, Dental and Vision Coverage
• Generous paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.