Business Operations Analyst Job at Continental Finance Company in Wilmington

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Come join a growing financial technology company that’s leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking a Vendor Systems Analyst to support our Operations team.

The Operations Vendor Systems Analyst supports the goals of CFC’s Operations Department primarily in the creation, maintenance, testing, and implementation of system configurations in the various Fiserv platforms necessary to drive CFC’s core business as a provider of consumer credit cards.

This individual serves as the onsite subject matter expert for the Fiserv Optis credit processing system. They are also the liaison between CFC and Fiserv responsible for special projects with Fiserv, managing issues to resolution, and reporting to key CFC contacts on Fiserv’s performance and planned releases.

Essential Functions:

• Serve as a point of contact for Incident reporting for day-to-day operational issues. Coordinating efforts toward remediation with Fiserv staff as needed.
• Meet weekly with Fiserv’s Client Partner Manager to review open issues and projects to ensure CFC’s needs are addressed and remediate in a timely manner.
• Working across various internal departmental lines and with the Senior Analyst to ensure that CFC’s Fiserv system configuration needs are meeting current organizational needs.
• Monitor changes to the Federal Reserve Prime Rate, CFC Operational updates, Marketing initiatives, etc. and plan/execute Fiserv system updates as directed.
• As needed, create, and maintain Fiserv’s system configuration to ensure cardholder plastics are mailed according to regulatory requirements, and include the proper cardholder agreements, bank privacy policy documents and branded plastic based on the product offering.
• As directed, create, and maintain Fiserv’s system configuration for customer letters generated via the Fiserv Optis credit processing system on CFC’s behalf; ensuring that requirements such as regulatory footers, mini-Miranda verbiage, etc. are met.
• Manage the Fiserv system configuration for card carriers, letters and statements when required.
• Monitor Fiserv’s performance in statement and letter mailing as related to contractual Service Level Agreements. Reporting results monthly to the Executive Team.

The ideal candidate will have the following:

• Bachelor’s degree in a related field or equivalent work experience.
• Minimum of 3-5 years’ experience related to core credit card processing.
• Knowledge of Fiserv Credit Card processing including Optis, PCF, Decision Quest, DMM, Web Track and Credit Bureau reporting.
• Excellent oral and written communications skills.
• Demonstrated ability to manage time and prioritize projects to meet deadlines.
• General knowledge of business operations, objectives, strategies, process, and information flow.
• Excellent critical thinking skills to help solve business problems and make decisions.
• Excellent analytical and technical skills.

Why Continental Finance?

Continental Finance Company (the “CFC”) is one of America’s leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With our success, we have also grown into an innovative financial tech company! With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first. We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer.

CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today!

CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Tuition assistance

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