Iris Comm Lab
Iris Comm Lab is hiring: Call Center Representative in Birmingham
Iris Comm Lab, Birmingham, AL, US
Job Description
Job Description
Description
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will serve as a vital link between our customers and our company, providing excellent service and support to ensure a positive experience. Our ideal candidate will have exceptional communication skills, a positive attitude, and the ability to manage high call volumes while maintaining professionalism and empathy.
Key Responsibilities
Skills, Knowledge and Expertise
Benefits
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will serve as a vital link between our customers and our company, providing excellent service and support to ensure a positive experience. Our ideal candidate will have exceptional communication skills, a positive attitude, and the ability to manage high call volumes while maintaining professionalism and empathy.
Key Responsibilities
- Handle inbound and outbound calls in a professional manner.
- Assist customers with inquiries regarding products and services.
- Resolve customer complaints and issues effectively and efficiently.
- Document all customer interactions and feedback in the CRM system.
- Provide accurate information about promotions, products, and services.
- Meet and exceed individual and team performance goals.
Skills, Knowledge and Expertise
- High school diploma or equivalent; associate's degree preferred.
- Proven experience in a customer service or call center role is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Familiarity with CRM systems and computer applications.
Benefits
- Competitive salary package ($60,000 – $66,000).
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- Professional development and career growth opportunities.
- Supportive team culture with long-term career potential.
- Full-time, on-site role with stable working hours (Monday to Friday).