Morris Bank is hiring: IT Support Specialist in Dublin

Overview

IT Support Specialist at Morris Bank. This entry-level role provides first-line technical support to bank employees across 9 branches and 4 offices. Responsibilities include hardware, software, networking, and core banking system support while ensuring compliance with bank security and regulatory requirements. This position is designed for individuals seeking to develop a career in information technology within the banking industry.

Responsibilities

• Provide first-level technical support for desktops, laptops, printers, phones, and other end-user devices.
• Assist with software installations, updates, and troubleshooting (Microsoft Office, banking applications, etc.).
• Support users with online banking, teller systems, loan systems, and other core banking applications.
• Monitor tickets and respond in a timely, professional manner.
• Assist with network connectivity and troubleshooting (Wi-Fi, VPN, branch connections).
• Participate in patch management, antivirus updates, and routine system maintenance.
• Assist with IT asset tracking and inventory management.
• Support bank-wide technology upgrades and branch deployments.
• Follow all bank security, compliance, and confidentiality policies.
• Provide on-site and remote support across branches as needed (occasional travel required).
• Assist with and become familiar with Vendor Management program.

Qualifications

• Associate degree in Information Technology, Computer Science, or related field; or equivalent work experience.
• Basic knowledge of Windows operating systems, Microsoft Office, and networking fundamentals.
• Strong problem-solving and customer service skills.
• Ability to communicate clearly with both technical and non-technical users.
• Willingness to learn core banking applications and regulatory requirements.
• Valid driver's license and reliable transportation (for branch visits).

Preferred Skills (Not Required)

• Experience with Active Directory, Office 365 administration, Vendor Management or ticketing systems.
• Familiarity with network equipment (routers, switches, firewalls).
• Previous experience in banking, financial services, or other regulated industries.

Position Competencies

• Information Technology Performance: application of IT to perform duties and solve problems; willingness to develop IT expertise.
• Job Knowledge: understanding how duties further organizational objectives.
• Productivity and Problem Solving: ability to produce high volume of work and manage resources effectively.
• Customer Relations: strong customer service and ability to handle difficult situations.

Physical Requirements

Must be capable of operating all types of office equipment.

Equipment Used

Computer, telephone, fax machine, scanner, copier, printer

Supervisory Requirements

None

Working Conditions

• Primary office is located at the bank\'s main branch with occasional travel to branches/offices.
• Standard business hours with occasional after-hours support during upgrades or outages.
• Collaborative team environment with opportunities for professional growth.

The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

This job description is not intended to be and should not be construed as an all-inclusive list of the responsibilities, skills, or working conditions associated with the position. Management reserves the right to modify, add, or remove duties as necessary.

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