Sunbit
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The Role
We are looking for a hands-on IT Support Specialist to support both local and remote users in our call center and Corp environments. This role requires strong troubleshooting skills, solid technical knowledge, and the ability to thrive in a fast-paced, shift-based support setting.
What You'll Be Doing
- Provide technical support for both on-site and remote users
- Troubleshoot hardware and software issues on Windows and macOS systems
- Support and maintain VOIP systems, workstations, and peripherals in the call center
- Manage user accounts and access through Okta
- Provide administration and support for Google Workspace (G Suite) and Microsoft Intune
- Maintain basic network connectivity and perform general network troubleshooting
- Log, track, and resolve incidents and requests using a ticketing system (e.g., Zendesk, Jira, Freshservice, etc.)
- Respond to support tickets in a timely manner, including during on-call shifts
What You Bring to the Table
- 2+ years of IT support experience, preferably in a call center or service-driven environment
- Strong knowledge of Windows and macOS operating systems
- Experience with Okta, G Suite, and Microsoft Intune
- Understanding of call center operations and VOIP technologies
- Familiarity with computer hardware troubleshooting and repair
- Basic networking knowledge (IP, DHCP, cabling, routers/switches)
- Prior experience using a ticketing system to manage IT requests
- Excellent communication skills and ability to multitask under pressure
Preferred/Bonus Skills
- Experience with Slack, Five9, and Zoom
- Previous support experience in a multi-shift or 24/7 environment
The Perks
- Competitive pay and stock options
- Health insurance options including Medical, Dental, Vision, Life, EAP, FSA, and Maternity Leave
- Newly added HSA and Pet Insurance
- 401(k) Plan with Matching
- Cell Phone Stipend
- Casual Dress
- Monthly Lunches in Las Vegas HQ
- Team-based strategic planning and team-owned deliverables
Core Values for Success at Sunbit
- Serve others before self
- Own the impact
- Act fast
- Include always
- Innovate for good
- Establishes scalable capabilities by applying best practices to your workday
- Speak with customers and partners in a friendly, helpful and open demeanor
- Takes care of customers and partners in a manner that demonstrates they are important
- Build and maintain strong relationships with both customers and partners
- Strong organizational and time management skills with the ability to prioritize effectively
- Ability to troubleshoot a variety of matters and hold yourself accountable
Sunbit is an Equal Opportunity Employer. We strive to provide a professional and welcoming workplace for all employees.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Information Technology