Pattern® is hiring: IT Support Technician in North Las Vegas

Overview

Join to apply for the IT Support Technician role at Pattern. Reach Logistics is a global eCommerce logistics and strategy company that partners with major brands to distribute their products on Amazon, Walmart, eBay, and more. We are growing rapidly with 7 warehouses in 5 countries and over 1,700 employees across 18 locations. This is a full-time role based in Las Vegas, NV, working four 10-hour shifts each week.

We need an IT Support Technician to provide essential IT support to global team members. The technician will collaborate to implement solutions for help desk requests received via tickets, email, chat, and phone.

Responsibilities

• Respond to and resolve help desk requests through tickets, email, chat, and phone calls.
• Escalate complex issues to senior IT staff when needed.
• Set up and deactivate user accounts following IT policies and security standards.
• Provide remote support with tools like RDP or TeamViewer.
• Troubleshoot and resolve issues with laptops, desktops, printers, networking, and software.
• Support employees on Windows, MacOS, and Google Workspace.
• Ensure security by following access controls and IT best practices.
• Document fixes and maintain accurate records in the helpdesk system.
• Meet SLAs by resolving tickets quickly and effectively while minimizing downtime.

What you will need to thrive

• 1–2 years of IT/help desk support experience (or strong technical aptitude with a customer service background).
• Familiarity with Windows and macOS, Microsoft Office, and Google Workspace.
• Basic understanding of networking (Wi‑Fi, DNS, VPN, etc.).
• Experience with remote support tools like RDP, TeamViewer, or similar.
• Strong problem-solving and communication skills.
• IT certifications (CompTIA A+, Net+, Sec+) are a plus.

What high performance looks like

• Follow IT best practices for security, storage, and data protection.
• Prioritize and resolve tickets efficiently in a high-volume environment.
• Keep team members productive with minimal downtime.
• Work independently as well as collaboratively with a global IT team.

Team

• You’ll be part of a global IT support team that values collaboration, speed, and problem-solving. You’ll report to the Director of IT and work with other technicians and senior engineers.

Company culture

• Game Changers
• Data Fanatics
• Partner Obsessed
• Team of Doers

Hiring process

• Initial phone interview with Pattern’s talent acquisition team
• Technical assessment with peers in IT
• Video interview with a hiring manager
• Executive review
• Offer

How to stand out

• Be ready to discuss professional accomplishments with data to quantify examples
• Demonstrate how you can add value and be a strong addition to the team
• Show how you would be partner-obsessed at Pattern
• Be prepared to discuss side projects related to data and analytics

Benefits

• Weekly Pay
• Medical, dental and vision
• 401k with company match
• Paid Time Off and holidays
• Life Insurance, Disability, and other options
• Employee Assistance Program (EAP)
• Casual atmosphere and dress

Location: North Las Vegas, NV