Sitetracker
Senior Business Analyst – Solution Delivery
As a Business Analyst on the Professional Services team, you will play a critical role in the successful delivery of Sitetracker's solutions. You will work closely with customers, project managers, solution architects, and product teams to ensure customer requirements are well-understood, accurately captured, and effectively implemented.
This is a highly collaborative role focused on understanding customer needs, documenting business processes, recommending best practices, and translating requirements into scalable configurations within the Sitetracker platform.
Key Responsibilities
Engage directly with customers to gather, analyze, and document business and functional requirements
Facilitate discovery sessions and requirements workshops with stakeholders at various levels
Create detailed process documentation, including workflows, use cases, user stories, and data mappings
Translate customer needs into clearly defined specifications for configuration or development within Sitetracker’s platform
Collaborate with Solution Architects and Project Managers to ensure timely and accurate solution delivery
Provide input and guidance on best practices based on industry knowledge and Sitetracker platform expertise
Support User Acceptance Testing (UAT) by defining test cases, validating results, and managing feedback loops
Serve as a trusted advisor to clients, ensuring that the Sitetracker solution aligns with business goals and drives value
Participate in continuous improvement efforts for internal processes and methodologies
Qualifications
3+ years of experience as a Business Analyst or similar role, preferably in a SaaS or technology consulting environment
Experience working on enterprise software implementations or digital transformation projects
Strong process mapping and documentation skills
Proficient at conducting stakeholder interviews and facilitating workshops
Excellent communication, facilitation, and stakeholder management skills
Familiarity with project management methodologies (Agile, Scrum, or Waterfall)
Ability to balance multiple priorities and work effectively in a fast-paced, customer-focused environment
Experience in industries such as telecommunications, utilities, construction, or infrastructure is a plus
Within 90 Days you Will
Complete Sitetracker’s onboarding program and become familiar with our platform, tools, and methodology
Shadow customer discovery and implementation sessions to gain exposure to customer-facing projects
Build foundational knowledge of Sitetracker’s key verticals (e.g., telecom, utilities, energy) and common use cases
Begin supporting senior Business Analysts and Project Managers with documentation and research tasks
Independently lead requirements gathering sessions with customers under the guidance of a Project Manager
Document and model customer business processes, identifying gaps and opportunities for improvement
Begin to own specific work streams within a customer implementation, including documentation, testing, and stakeholder communication
Deliver value to your first customer project with measurable impact
Within 180 Days you Will
Fully own the Business Analyst role on at least one active customer implementation project
Be recognized by both internal teams and clients as a reliable partner and process expert
Recommend best practices for process optimization and solution configuration based on prior customer engagements
Begin mentoring newer team members or assisting with onboarding efforts
Within 360 Days you Will
Serve as a strategic advisor to multiple customers across implementations or post-go-live engagements
Consistently deliver high-quality business analysis and documentation that enables scalable solution delivery
Contribute to internal process improvements, knowledge base development, or team enablement initiatives
Be on track for expanded responsibilities, such as leading complex implementations, cross-functional initiatives, or mentoring junior analysts
Sitetracker is the global standard for managing high-volume infrastructure projects. Our SaaS platform helps innovative companies in telecommunications, utilities, smart cities, and other infrastructure industries to plan, deploy, and maintain critical assets efficiently. We’re passionate about helping our customers succeed, and we’re looking for talented individuals to join our mission.
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This is a highly collaborative role focused on understanding customer needs, documenting business processes, recommending best practices, and translating requirements into scalable configurations within the Sitetracker platform.
Key Responsibilities
Engage directly with customers to gather, analyze, and document business and functional requirements
Facilitate discovery sessions and requirements workshops with stakeholders at various levels
Create detailed process documentation, including workflows, use cases, user stories, and data mappings
Translate customer needs into clearly defined specifications for configuration or development within Sitetracker’s platform
Collaborate with Solution Architects and Project Managers to ensure timely and accurate solution delivery
Provide input and guidance on best practices based on industry knowledge and Sitetracker platform expertise
Support User Acceptance Testing (UAT) by defining test cases, validating results, and managing feedback loops
Serve as a trusted advisor to clients, ensuring that the Sitetracker solution aligns with business goals and drives value
Participate in continuous improvement efforts for internal processes and methodologies
Qualifications
3+ years of experience as a Business Analyst or similar role, preferably in a SaaS or technology consulting environment
Experience working on enterprise software implementations or digital transformation projects
Strong process mapping and documentation skills
Proficient at conducting stakeholder interviews and facilitating workshops
Excellent communication, facilitation, and stakeholder management skills
Familiarity with project management methodologies (Agile, Scrum, or Waterfall)
Ability to balance multiple priorities and work effectively in a fast-paced, customer-focused environment
Experience in industries such as telecommunications, utilities, construction, or infrastructure is a plus
Within 90 Days you Will
Complete Sitetracker’s onboarding program and become familiar with our platform, tools, and methodology
Shadow customer discovery and implementation sessions to gain exposure to customer-facing projects
Build foundational knowledge of Sitetracker’s key verticals (e.g., telecom, utilities, energy) and common use cases
Begin supporting senior Business Analysts and Project Managers with documentation and research tasks
Independently lead requirements gathering sessions with customers under the guidance of a Project Manager
Document and model customer business processes, identifying gaps and opportunities for improvement
Begin to own specific work streams within a customer implementation, including documentation, testing, and stakeholder communication
Deliver value to your first customer project with measurable impact
Within 180 Days you Will
Fully own the Business Analyst role on at least one active customer implementation project
Be recognized by both internal teams and clients as a reliable partner and process expert
Recommend best practices for process optimization and solution configuration based on prior customer engagements
Begin mentoring newer team members or assisting with onboarding efforts
Within 360 Days you Will
Serve as a strategic advisor to multiple customers across implementations or post-go-live engagements
Consistently deliver high-quality business analysis and documentation that enables scalable solution delivery
Contribute to internal process improvements, knowledge base development, or team enablement initiatives
Be on track for expanded responsibilities, such as leading complex implementations, cross-functional initiatives, or mentoring junior analysts
Sitetracker is the global standard for managing high-volume infrastructure projects. Our SaaS platform helps innovative companies in telecommunications, utilities, smart cities, and other infrastructure industries to plan, deploy, and maintain critical assets efficiently. We’re passionate about helping our customers succeed, and we’re looking for talented individuals to join our mission.
#J-18808-Ljbffr