Collaboredge Inc
Overview
Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out. OUC Project Coordinator
role at
Collaboredge Inc
The Project Coordinator will be responsible for tracking, managing, and coordinating projects across the OUC Information Technology Division, ensuring that initiatives involving 911, 311, radio, telephony, networking, applications development, and infrastructure systems are delivered on time and within scope. This resource will support the CIO in the planning, execution, and reporting for a broad range of IT initiatives, while also providing analytical support and performance monitoring across IT domains.
Responsibilities
Provides coordination and supports the team on large projects or significant segments of large, complex projects.
Tracks project and operational systemic issues and supports analysis and possible solutions with Subject Matter Experts (SME).
Provides project coordination and support activities for OUC’s enterprise IT systems, including telephony, CAD applications, radio technology/services, call floor infrastructure, networking, and application services.
Supports planning of long- and short-range projects for systems development, systems maintenance, application upgrades, and IT-Services activities and for necessary support resources.
Tracks and monitors project progress against milestones, schedules, budgets, and deliverables to ensure conformance with IT priorities.
Coordinates assessments of technical and operational practices for system upgrades and changes based on leading industry standards.
Coordinates and supports planning, organizing, and research on new and emerging technologies to support modernization of IT systems.
Gathers information and performance data on IT performance for IT leadership.
Participates in IT budget planning and forecasting activities, including project funding requirements.
Maintains program documentation, including project plans, timelines, requirements, and progress reports.
Collaborates with internal and external stakeholders to gather business and technical requirements and ensure alignment with project objectives.
Monitors, tracks, and reports on performance metrics for the IT department and provides regular updates to leadership.
Coordinates with vendors and other stakeholders for tasks such as maintenance and upgrades that could be service impacting.
Provides coordination and status updates for enterprise-wide initiatives, including infrastructure upgrades, call floor systems, network monitoring, and system performance troubleshooting.
Coordinates, tracks, and reports during deployment of new hardware and applications, including installation, configuration, testing, and user support.
Uses the ServiceNow ticketing system to open, track, update, and close IT service tickets in accordance with established processes.
Supports IT asset management by tracking, updating, and maintaining inventory of hardware and software, ensuring accurate records of assignment, deployment, and lifecycle status.
Coordinates planned and unplanned activities on the 911/311 call floor, including reviews of daily checks, testing software updates, troubleshooting bugs, monitoring and escalating major system glitches, and providing end-user IT support.
Minimum Education/Certification Requirements Bachelor’s degree in IT or related field or equivalent experience; or a current PMP Certification
Candidate Skills Matrix
6-10 yrs. Project support and coordination — Required — 6 years
6-10 yrs. Tracking program progress against the project plan in an enterprise environment — Required — 6 years
6-10 yrs. Preparing status reports — Required — 6 years
6-10 yrs. Experience with MS Project or similar project planning software — Required — 6 years
Bachelor’s degree in management-related field or equivalent experience — Required
Experience with life cycle management, performance monitoring and quality assurance — Required — 3 years
Experience with IT principles, methods, practices and concepts related to technical documentation — Required — 3 years
Experience participating in developing recommendations on trends and new technologies within agency policies and plans — Required — 3 years
Experience developing requirements and scope of work for IT-related purchases of services and equipment — Required — 3 years
Experience providing status reports on key performance metrics using data from information systems — Required — 3 years
Experience with customer support, problem resolution databases, and troubleshooting techniques — Required — 3 years
Background check
Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please inform candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check pulls records from state and county courts in most US states.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Information Services
#J-18808-Ljbffr
Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out. OUC Project Coordinator
role at
Collaboredge Inc
The Project Coordinator will be responsible for tracking, managing, and coordinating projects across the OUC Information Technology Division, ensuring that initiatives involving 911, 311, radio, telephony, networking, applications development, and infrastructure systems are delivered on time and within scope. This resource will support the CIO in the planning, execution, and reporting for a broad range of IT initiatives, while also providing analytical support and performance monitoring across IT domains.
Responsibilities
Provides coordination and supports the team on large projects or significant segments of large, complex projects.
Tracks project and operational systemic issues and supports analysis and possible solutions with Subject Matter Experts (SME).
Provides project coordination and support activities for OUC’s enterprise IT systems, including telephony, CAD applications, radio technology/services, call floor infrastructure, networking, and application services.
Supports planning of long- and short-range projects for systems development, systems maintenance, application upgrades, and IT-Services activities and for necessary support resources.
Tracks and monitors project progress against milestones, schedules, budgets, and deliverables to ensure conformance with IT priorities.
Coordinates assessments of technical and operational practices for system upgrades and changes based on leading industry standards.
Coordinates and supports planning, organizing, and research on new and emerging technologies to support modernization of IT systems.
Gathers information and performance data on IT performance for IT leadership.
Participates in IT budget planning and forecasting activities, including project funding requirements.
Maintains program documentation, including project plans, timelines, requirements, and progress reports.
Collaborates with internal and external stakeholders to gather business and technical requirements and ensure alignment with project objectives.
Monitors, tracks, and reports on performance metrics for the IT department and provides regular updates to leadership.
Coordinates with vendors and other stakeholders for tasks such as maintenance and upgrades that could be service impacting.
Provides coordination and status updates for enterprise-wide initiatives, including infrastructure upgrades, call floor systems, network monitoring, and system performance troubleshooting.
Coordinates, tracks, and reports during deployment of new hardware and applications, including installation, configuration, testing, and user support.
Uses the ServiceNow ticketing system to open, track, update, and close IT service tickets in accordance with established processes.
Supports IT asset management by tracking, updating, and maintaining inventory of hardware and software, ensuring accurate records of assignment, deployment, and lifecycle status.
Coordinates planned and unplanned activities on the 911/311 call floor, including reviews of daily checks, testing software updates, troubleshooting bugs, monitoring and escalating major system glitches, and providing end-user IT support.
Minimum Education/Certification Requirements Bachelor’s degree in IT or related field or equivalent experience; or a current PMP Certification
Candidate Skills Matrix
6-10 yrs. Project support and coordination — Required — 6 years
6-10 yrs. Tracking program progress against the project plan in an enterprise environment — Required — 6 years
6-10 yrs. Preparing status reports — Required — 6 years
6-10 yrs. Experience with MS Project or similar project planning software — Required — 6 years
Bachelor’s degree in management-related field or equivalent experience — Required
Experience with life cycle management, performance monitoring and quality assurance — Required — 3 years
Experience with IT principles, methods, practices and concepts related to technical documentation — Required — 3 years
Experience participating in developing recommendations on trends and new technologies within agency policies and plans — Required — 3 years
Experience developing requirements and scope of work for IT-related purchases of services and equipment — Required — 3 years
Experience providing status reports on key performance metrics using data from information systems — Required — 3 years
Experience with customer support, problem resolution databases, and troubleshooting techniques — Required — 3 years
Background check
Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please inform candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check pulls records from state and county courts in most US states.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Information Services
#J-18808-Ljbffr