Jobs via Dice
Integration Technical Services Manager
Jobs via Dice, Baltimore, Maryland, United States, 21276
TEKsystems c/o Allegis Group is seeking a technical services manager to support multiple projects with on-site and offshore teams. The role focuses on project health, team and stakeholder management, and efforts to improve program performance and customer experience. The ideal candidate can work across internal and external teams and align solutions to customer needs.
This is a 7-month contract assignment supporting the parent company at their headquarters in Baltimore and requires working 3 days per week on site.
Position Overview The Integration Technical Service Manager oversees multiple projects with both on-site and offshore teams. This position oversees project health, manages the team and stakeholders, and leads efforts to improve program performance and customer experience. One of the keys to success in this role is an ability to work across teams, both internally and externally, and align solutions toward customer needs.
Key Responsibilities
Developing and implementing effective service strategies and operational policies to enhance performance and reliability.
Assisting release management processes, serving as a key liaison between development and support teams to ensure smooth deployments and issue resolution.
Design and enforce SLAs, KPIs, and SOPs to maintain service quality and accountability.
Working on application integration projects, MuleSoft, contributing to seamless data flow and system interoperability.
Facilitate Scrum ceremonies: daily stand-ups, sprint planning, reviews, and retrospectives.
Coordinate with stakeholders to ensure alignment and clear communication.
Remove obstacles and resolve conflicts to maintain team productivity.
Monitor sprint progress and report key metrics (e.g., burndown charts).
Skills & Qualifications
Bachelor's degree in Computer Science, Information Systems, or related field (Master's preferred).
5+ years of experience in technical integration roles, including 2+ years in a leadership position.
Proven experience with integration tools (e.g., MuleSoft, Dell Boomi, Azure Logic Apps).
Strong understanding of APIs, web services, middleware, and cloud technologies.
Excellent communication and stakeholder management skills.
Familiarity with ITIL or other service frameworks is a plus.
Hands-on experience in system integration, APIs, middleware, or ESB technologies.
Scrum Master certification (CSM, PSM) preferred.
Strong understanding of SDLC, DevOps methodologies, and industry-standard development best practices.
Knowledge in cloud platforms (AWS, Azure, GCP) and infrastructure automation tools (Terraform, Jenkins).
Preferred Attributes: Agile mindset with a focus on continuous improvement; detail-oriented with a systems-thinking approach; ability to thrive in fast-paced, hybrid tech environments.
Pay and Benefits
Pay range: $65.00 - $70.00/hr.
Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Benefits may include Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k); Life Insurance; Disability; HSA; Transportation benefits; EAP; Time Off/Leave.
Workplace Type This is a hybrid position in Baltimore, MD.
Application Deadline This position is anticipated to close on Sep 17, 2025.
About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We are a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We are TEKsystems and TEKsystems Global Services, Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity or any characteristic protected by law.
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This is a 7-month contract assignment supporting the parent company at their headquarters in Baltimore and requires working 3 days per week on site.
Position Overview The Integration Technical Service Manager oversees multiple projects with both on-site and offshore teams. This position oversees project health, manages the team and stakeholders, and leads efforts to improve program performance and customer experience. One of the keys to success in this role is an ability to work across teams, both internally and externally, and align solutions toward customer needs.
Key Responsibilities
Developing and implementing effective service strategies and operational policies to enhance performance and reliability.
Assisting release management processes, serving as a key liaison between development and support teams to ensure smooth deployments and issue resolution.
Design and enforce SLAs, KPIs, and SOPs to maintain service quality and accountability.
Working on application integration projects, MuleSoft, contributing to seamless data flow and system interoperability.
Facilitate Scrum ceremonies: daily stand-ups, sprint planning, reviews, and retrospectives.
Coordinate with stakeholders to ensure alignment and clear communication.
Remove obstacles and resolve conflicts to maintain team productivity.
Monitor sprint progress and report key metrics (e.g., burndown charts).
Skills & Qualifications
Bachelor's degree in Computer Science, Information Systems, or related field (Master's preferred).
5+ years of experience in technical integration roles, including 2+ years in a leadership position.
Proven experience with integration tools (e.g., MuleSoft, Dell Boomi, Azure Logic Apps).
Strong understanding of APIs, web services, middleware, and cloud technologies.
Excellent communication and stakeholder management skills.
Familiarity with ITIL or other service frameworks is a plus.
Hands-on experience in system integration, APIs, middleware, or ESB technologies.
Scrum Master certification (CSM, PSM) preferred.
Strong understanding of SDLC, DevOps methodologies, and industry-standard development best practices.
Knowledge in cloud platforms (AWS, Azure, GCP) and infrastructure automation tools (Terraform, Jenkins).
Preferred Attributes: Agile mindset with a focus on continuous improvement; detail-oriented with a systems-thinking approach; ability to thrive in fast-paced, hybrid tech environments.
Pay and Benefits
Pay range: $65.00 - $70.00/hr.
Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Benefits may include Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k); Life Insurance; Disability; HSA; Transportation benefits; EAP; Time Off/Leave.
Workplace Type This is a hybrid position in Baltimore, MD.
Application Deadline This position is anticipated to close on Sep 17, 2025.
About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We are a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We are TEKsystems and TEKsystems Global Services, Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity or any characteristic protected by law.
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