Voya Financial
Health Solutions Client Relationship Manager
Voya Financial, Boston, Massachusetts, us, 02298
Health Solutions Client Relationship Manager
The Client Relationship Manager is accountable for proactive customer management, education, development, profitable growth and retention of assigned Regional Tier 2 and Tier 3 business.
Responsibilities
High impact leader who understands the culture and goals of clients and makes suggestions to enhance their benefit offering in alignment with HR team.
Strong market focus with face-to-face interactions with clients and brokers beyond standard annual meetings – driving relationships in a proactive manner.
Manages high profile client and broker relationships with professional presence and awareness.
Leads client and partner meetings and creates consultative content for the audience in a strategic and clear manner.
Collaborates and drives renewal conversations both internally and externally.
Delegates action items and expectations with team members to utilize service model capabilities.
Evaluates and executes on opportunities in block of business to increase participation, add lines of coverage, identify opportunities for client education, and deliver training plans.
Collaborates with sales team through partnered strategies.
Delivers marketing and enrollment strategies to clients based on interactions and knowledge of Voya’s capabilities, aligning with solutions and challenging current client communications.
Develops and executes a comprehensive book of business strategy aligned with profitability, persistency targets, segment requirements, Voya value proposition and individual client needs.
Connects actively with brokers and market partners to gain market knowledge and translate insights into business strategies and team communications.
Uses market trend information and competitor data to create content to share with clients and brokers, enhancing the Voya story.
Knowledge & Experience
4 year college degree or equivalency strongly preferred
5 or more years of employee benefits / insurance industry experience preferred
Required insurance licensing
Strong consultative skills; able to think broadly when problem solving and making decisions
Segment/specialty knowledge preferred
Superior relationship building/management, interpersonal and partnership skills; able to influence a range of constituents
Presale expertise that can assist in influencing and selling Voya’s value proposition
Demonstrated success in critical thinking; able to analyze data and make effective recommendations
Excellent communication, presentation, negotiation, persuasion, and conflict management skills
Ability to anticipate client needs and educate
Robust strategic re-enrollment expertise
Strong organizational, planning, time management and delegation skills
Strong leadership skills with ability and desire to coach and mentor others
Full understanding of underwriting and risk concepts
Full understanding of, and ability to correlate across Voya product portfolio to educate and cross-sell products/services to brokers/clients
Strong business and financial acumen
Strong computer skills
Ability to travel as needed
Compensation Base salary range: $84,930 - $141,560 USD. In addition to base salary, Voya offers incentive opportunities based on role to reward objective achievement. Actual compensation may vary by location, experience, licensure requirements and skill level.
Benefits
Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions
Voya Retirement Plan – employer paid cash balance retirement plan
Tuition reimbursement up to $5,250/year
Paid time off – including 20 days paid time off, nine company holidays and a Diversity Celebration Day
Paid volunteer time — 40 hours per calendar year
Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits, please reference resources for applicants with disabilities.
#J-18808-Ljbffr
Responsibilities
High impact leader who understands the culture and goals of clients and makes suggestions to enhance their benefit offering in alignment with HR team.
Strong market focus with face-to-face interactions with clients and brokers beyond standard annual meetings – driving relationships in a proactive manner.
Manages high profile client and broker relationships with professional presence and awareness.
Leads client and partner meetings and creates consultative content for the audience in a strategic and clear manner.
Collaborates and drives renewal conversations both internally and externally.
Delegates action items and expectations with team members to utilize service model capabilities.
Evaluates and executes on opportunities in block of business to increase participation, add lines of coverage, identify opportunities for client education, and deliver training plans.
Collaborates with sales team through partnered strategies.
Delivers marketing and enrollment strategies to clients based on interactions and knowledge of Voya’s capabilities, aligning with solutions and challenging current client communications.
Develops and executes a comprehensive book of business strategy aligned with profitability, persistency targets, segment requirements, Voya value proposition and individual client needs.
Connects actively with brokers and market partners to gain market knowledge and translate insights into business strategies and team communications.
Uses market trend information and competitor data to create content to share with clients and brokers, enhancing the Voya story.
Knowledge & Experience
4 year college degree or equivalency strongly preferred
5 or more years of employee benefits / insurance industry experience preferred
Required insurance licensing
Strong consultative skills; able to think broadly when problem solving and making decisions
Segment/specialty knowledge preferred
Superior relationship building/management, interpersonal and partnership skills; able to influence a range of constituents
Presale expertise that can assist in influencing and selling Voya’s value proposition
Demonstrated success in critical thinking; able to analyze data and make effective recommendations
Excellent communication, presentation, negotiation, persuasion, and conflict management skills
Ability to anticipate client needs and educate
Robust strategic re-enrollment expertise
Strong organizational, planning, time management and delegation skills
Strong leadership skills with ability and desire to coach and mentor others
Full understanding of underwriting and risk concepts
Full understanding of, and ability to correlate across Voya product portfolio to educate and cross-sell products/services to brokers/clients
Strong business and financial acumen
Strong computer skills
Ability to travel as needed
Compensation Base salary range: $84,930 - $141,560 USD. In addition to base salary, Voya offers incentive opportunities based on role to reward objective achievement. Actual compensation may vary by location, experience, licensure requirements and skill level.
Benefits
Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions
Voya Retirement Plan – employer paid cash balance retirement plan
Tuition reimbursement up to $5,250/year
Paid time off – including 20 days paid time off, nine company holidays and a Diversity Celebration Day
Paid volunteer time — 40 hours per calendar year
Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits, please reference resources for applicants with disabilities.
#J-18808-Ljbffr