Inserso Corporation
Overview
ServiceNow Developer - Senior is a member of a development team that supports a live implementation of ServiceNow for an enterprise-level (10,000+) user base. Experience should include configuration of ServiceNow applications: Change Management, Configuration Management, CMDB Management and Maintenance, Discovery, Incident Management, Problem Management, Request Fulfillment, Asset Management, Service Catalog, and Service Portal. This is a hands-on, technical position requiring broad-based technical experience on the platform and integration with other systems, along with a solid understanding of relational databases. The individual will apply communication and problem-solving skills to solve issues related to the deployment of mission-critical software. The ability to take direction and work independently to achieve objectives is required.
Responsibilities
Ability to work with various customers/departments/users to design, deploy and support ServiceNow solutions according to user requirements.
Hands-on development, maintenance, and support of the ServiceNow ITSM applications, tools, and associated components, including configuration/customization strategies and implementations, workflows, groups and roles.
Configure ServiceNow Business Rules, Client Scripts, UI Policies, UI Actions, Data Policies and Data Dictionary.
Create, update, and maintain connection between Active Directory and ServiceNow settings associated with LDAP, SSO Integration, and MID Server.
External API knowledge used for ServiceNow integration and automation.
Create, update, and maintain ServiceNow CMDB, including creating new Configuration Items when needed via ServiceNow Discovery.
Maintain Service Catalog items, Service Portal and UI pages, and maintain user, roles, and groups.
Design, implement, and perform ongoing operations and maintenance processes on the ServiceNow instance.
Develop quality documentation that clearly articulates the solutions and the ability to perform demonstrations.
Ensure that customers can fully utilize the system by balancing data security and functionality without compromising sustainability or supportability of the core service.
Develop credible and high-integrity relationships with customers technical resources.
Track compliance to policies and procedures and resolve or escalate any compliance issues.
Reviewing and approving significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed.
Reviewing and publishing configuration management reporting.
Reviewing and maintaining the health of the CMDB and related integrations.
Other tasks as required in support of the ServiceNow tool.
Required Skills/Experience
Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
Bachelor’s degree in related field or equivalent experience.
8 years of experience in IT support or related field, preferably in software development or configurations.
5 years of experience hands-on developing, installing and supporting ITMS applications in a large-scale environment, preferably using ServiceNow.
4 years of experience configuring, customizing, or administering ServiceNow or similar ITSM tool.
2 years of experience writing and debugging scripts in languages such as JavaScript, SQL, and PowerShell.
Demonstrated understanding of ITSM processes.
Common Service Data Models (CSDM):
Classification and Class dependencies
Model Category Forms
Asset/CI Synchronization
CMDB Identification and reconciliation Engine (IRE).
Data Sources and Integrations - Support Integrations with multiple complex data sources:
MECM/SCCM Implementation and maintenance of Service Graph Connector (SGC)
ServiceNow Discovery Implementation and maintenance of Discovery schedules and ranges for both on Prem and Cloud solutions
Tenable
ADEX
Proprietary sources
Baseline CMDB.
CMDB Schema Model.
CMDB Health Management:
Logical controls of multiple source data ingestion
CI remediation
Duplicate CIs
Query Builder
Preferred Skills/Experience
Agile knowledge (sprints, stories, epics, etc.).
ITIL v4 certified.
ServiceNow Developer certification.
Familiarity with SaaS and Cloud technologies.
SOAP/REST Web Services, request and response structure, & associated frameworks (jQuery, AngularJS).
Service Management or Service Dependency Mapping Tools. Configuration Management.
Deep knowledge of JavaScript, JSON, XML, SQL, and Web development tools.
Sunflower Asset Management Solutions.
ITOM Visibility.
ITOM Health.
Service Mapping.
Business Applications.
Vulnerability Response.
Physical and/or Mental Qualifications Effectively communicate with customers, stakeholders, and technical specialists.
EOE, including Disability/Vets. Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.
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ServiceNow Developer - Senior is a member of a development team that supports a live implementation of ServiceNow for an enterprise-level (10,000+) user base. Experience should include configuration of ServiceNow applications: Change Management, Configuration Management, CMDB Management and Maintenance, Discovery, Incident Management, Problem Management, Request Fulfillment, Asset Management, Service Catalog, and Service Portal. This is a hands-on, technical position requiring broad-based technical experience on the platform and integration with other systems, along with a solid understanding of relational databases. The individual will apply communication and problem-solving skills to solve issues related to the deployment of mission-critical software. The ability to take direction and work independently to achieve objectives is required.
Responsibilities
Ability to work with various customers/departments/users to design, deploy and support ServiceNow solutions according to user requirements.
Hands-on development, maintenance, and support of the ServiceNow ITSM applications, tools, and associated components, including configuration/customization strategies and implementations, workflows, groups and roles.
Configure ServiceNow Business Rules, Client Scripts, UI Policies, UI Actions, Data Policies and Data Dictionary.
Create, update, and maintain connection between Active Directory and ServiceNow settings associated with LDAP, SSO Integration, and MID Server.
External API knowledge used for ServiceNow integration and automation.
Create, update, and maintain ServiceNow CMDB, including creating new Configuration Items when needed via ServiceNow Discovery.
Maintain Service Catalog items, Service Portal and UI pages, and maintain user, roles, and groups.
Design, implement, and perform ongoing operations and maintenance processes on the ServiceNow instance.
Develop quality documentation that clearly articulates the solutions and the ability to perform demonstrations.
Ensure that customers can fully utilize the system by balancing data security and functionality without compromising sustainability or supportability of the core service.
Develop credible and high-integrity relationships with customers technical resources.
Track compliance to policies and procedures and resolve or escalate any compliance issues.
Reviewing and approving significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed.
Reviewing and publishing configuration management reporting.
Reviewing and maintaining the health of the CMDB and related integrations.
Other tasks as required in support of the ServiceNow tool.
Required Skills/Experience
Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
Bachelor’s degree in related field or equivalent experience.
8 years of experience in IT support or related field, preferably in software development or configurations.
5 years of experience hands-on developing, installing and supporting ITMS applications in a large-scale environment, preferably using ServiceNow.
4 years of experience configuring, customizing, or administering ServiceNow or similar ITSM tool.
2 years of experience writing and debugging scripts in languages such as JavaScript, SQL, and PowerShell.
Demonstrated understanding of ITSM processes.
Common Service Data Models (CSDM):
Classification and Class dependencies
Model Category Forms
Asset/CI Synchronization
CMDB Identification and reconciliation Engine (IRE).
Data Sources and Integrations - Support Integrations with multiple complex data sources:
MECM/SCCM Implementation and maintenance of Service Graph Connector (SGC)
ServiceNow Discovery Implementation and maintenance of Discovery schedules and ranges for both on Prem and Cloud solutions
Tenable
ADEX
Proprietary sources
Baseline CMDB.
CMDB Schema Model.
CMDB Health Management:
Logical controls of multiple source data ingestion
CI remediation
Duplicate CIs
Query Builder
Preferred Skills/Experience
Agile knowledge (sprints, stories, epics, etc.).
ITIL v4 certified.
ServiceNow Developer certification.
Familiarity with SaaS and Cloud technologies.
SOAP/REST Web Services, request and response structure, & associated frameworks (jQuery, AngularJS).
Service Management or Service Dependency Mapping Tools. Configuration Management.
Deep knowledge of JavaScript, JSON, XML, SQL, and Web development tools.
Sunflower Asset Management Solutions.
ITOM Visibility.
ITOM Health.
Service Mapping.
Business Applications.
Vulnerability Response.
Physical and/or Mental Qualifications Effectively communicate with customers, stakeholders, and technical specialists.
EOE, including Disability/Vets. Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.
#J-18808-Ljbffr