State of Florida
Overview
Requisition No: 859695 Agency: Environmental Protection Working Title: Office Automation Analyst - 37011170 Pay Plan: Career Service Position Number: 37011170 Salary: $41,561.57 - $44,500.00 Posting Closing Date: 09/18/2025 Total Compensation Estimator Office Automation Analyst State of Florida Department of Environmental Protection This is an onsite position in Tallahassee, Florida. Position Overview and Responsibilities
The Department of Environmental Protection’s Office of Technology and Information Services (OTIS) is recruiting for an Office Automation Analyst. This is a technical position that provides first-level contact, problem resolution, and technical assistance on software, hardware, communications, network printers, and servers for the agency. The incumbent will represent OTIS and must be helpful, cooperative, polite, respectful, and courteous in interactions with customers. The primary duties of this position include: Identify and meet the needs of customers to provide excellent customer service. Serve as a customer service representative for the division when interacting with customers through all communication media, including responding to incident/request service desk services. Provide first-level contact and problem resolution for software, hardware, communications, network printers and servers for all users. Resolve user-reported problems using available tools and procedures. Support and respond to all service calls and maintain communications with customers throughout the problem resolution process. Escalate problems as appropriate. Provide troubleshooting and technical support via phone, web-based tools and email. Include routine technical assistance for system use, account administration, outage reporting, bug reporting, availability, information assurance, use of web browsers, and desktop equipment. Log and route identified bugs or problems that require system modification or extensive research. Enforce Service Desk SLAs. Monitor ticketing system to ensure requests are resolved and customers are informed of status according to SLAs. Provide technical writing to develop written processes for the DEP Service Desk Tier 1 to aid in their use and support of OTIS and DEP. Create procedures to ensure timely and efficient processing of data, maintenance and security of data files and libraries, and maximum utilization of equipment. Write documentation for procedures and projects. Plan, design, research, write, and edit documents including user guides and manuals, technical specifications, training materials, user policies, and proposals for print and online media. Provide supervisory back-up support to the Distributed Computer Systems Administrator, including logging, tracking, routing, escalating, and responding to service requests. Document actions taken through the problem-solving process. Prioritize change incidents/service requests. Resolve user problems using available tools and procedures. Act as a liaison between customers and internal support staff to ensure accurate problem interpretation. Perform other related tasks as requested. Required Knowledge, Skills, and Abilities
Ability to communicate effectively. Ability to conduct fact-finding research. Ability to conduct research into a wide range of computing issues as required. Ability to prioritize and execute tasks in a high-pressure environment. Ability to organize data into logical format for reports and documents. Ability to plan, organize and coordinate work assignments. Ability to utilize desktop publishing tools. Ability to utilize problem-solving techniques. Ability to work in a team-oriented, collaborative environment. Ability to work independently and be self-motivated. Application support experience. Attention to detail. Exceptional customer service orientation. Exceptional written and oral communication skills. Knowledge of the organization’s goals and objectives. Knowledge of basic management principles and practices. Knowledge of computer operations, hardware, procedures, and systems. Knowledge of document formatting and presentation techniques. Knowledge of information gathering, planning, and organizing methods and principles. Knowledge of data collection and analysis methods. Skilled in the use of computer devices, printers, and scanners. Working knowledge of a range of diagnostic utilities. Minimum Qualifications
Experience in technical support Experience with and knowledge of computer operations, hardware, procedures, and systems Effective communication skills Exceptional customer service orientation Skilled in the use of computer devices, printers, and scanners Experience working in a ticketing environment Position of Special Trust
This position is designated as a Position of Special Trust in accordance with DEP Directive 422, Positions of Special Trust or Responsibility. Successful completion of background screening is required. Pay
$41,561.57 - $44,500.00 Our Organization and Mission
The Florida Department of Environmental Protection (DEP) is the state’s lead agency for environmental management and stewardship—protecting air, water and land. The DEP aims to advance Florida’s position as a world leader in protecting natural resources while growing the state’s economy. DEP supports employees as they take on important and often complex projects and offers opportunities to gain valuable experience quickly. Growth and Training
OTIS has an extensive training program with courses and certifications to build on existing skills and keep current on job-related information technologies. Examples of certifications earned by staff include: CompTIA A+, Security+, Network+ Certified Information Systems Security Professional (CISSP) PMP; ScrumMaster Florida Certified Public Manager (CPM) GISP (Certified GIS Professional) Microsoft Certified DevOps Engineer, Azure Solutions Architect Oracle Certified Professional Florida Certified Contract Manager (FCCM) Florida Certified Contract Negotiator (FCCN) Work Location
Tallahassee, Florida’s Capital City, is described as a city that blends history with a modern pace of life. It is home to two major universities and state government. Benefits
For eligible OPS employees, benefits include: Participation in state group insurance (eligibility requirements apply) State of Florida 401(a) FICA Alternative Plan Flexible Spending Accounts And more! For a complete list of benefits, visit the benefits site. Special Notes
DEP is committed to recruiting and onboarding talented individuals and recognizes the value of veterans and individuals with disabilities. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance at the following emails: HR_VeteransPreference@dep.state.fl.us, HR_Recruitment@FloridaDEP.gov An individual with a disability is qualified if they satisfy the skills and requirements to perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation must contact the DEP HR Office in advance. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. The State supports a Drug-Free workplace with drug testing as applicable. Veterans’ Preference is available per Florida statute; documentation must be attached with submissions.
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Requisition No: 859695 Agency: Environmental Protection Working Title: Office Automation Analyst - 37011170 Pay Plan: Career Service Position Number: 37011170 Salary: $41,561.57 - $44,500.00 Posting Closing Date: 09/18/2025 Total Compensation Estimator Office Automation Analyst State of Florida Department of Environmental Protection This is an onsite position in Tallahassee, Florida. Position Overview and Responsibilities
The Department of Environmental Protection’s Office of Technology and Information Services (OTIS) is recruiting for an Office Automation Analyst. This is a technical position that provides first-level contact, problem resolution, and technical assistance on software, hardware, communications, network printers, and servers for the agency. The incumbent will represent OTIS and must be helpful, cooperative, polite, respectful, and courteous in interactions with customers. The primary duties of this position include: Identify and meet the needs of customers to provide excellent customer service. Serve as a customer service representative for the division when interacting with customers through all communication media, including responding to incident/request service desk services. Provide first-level contact and problem resolution for software, hardware, communications, network printers and servers for all users. Resolve user-reported problems using available tools and procedures. Support and respond to all service calls and maintain communications with customers throughout the problem resolution process. Escalate problems as appropriate. Provide troubleshooting and technical support via phone, web-based tools and email. Include routine technical assistance for system use, account administration, outage reporting, bug reporting, availability, information assurance, use of web browsers, and desktop equipment. Log and route identified bugs or problems that require system modification or extensive research. Enforce Service Desk SLAs. Monitor ticketing system to ensure requests are resolved and customers are informed of status according to SLAs. Provide technical writing to develop written processes for the DEP Service Desk Tier 1 to aid in their use and support of OTIS and DEP. Create procedures to ensure timely and efficient processing of data, maintenance and security of data files and libraries, and maximum utilization of equipment. Write documentation for procedures and projects. Plan, design, research, write, and edit documents including user guides and manuals, technical specifications, training materials, user policies, and proposals for print and online media. Provide supervisory back-up support to the Distributed Computer Systems Administrator, including logging, tracking, routing, escalating, and responding to service requests. Document actions taken through the problem-solving process. Prioritize change incidents/service requests. Resolve user problems using available tools and procedures. Act as a liaison between customers and internal support staff to ensure accurate problem interpretation. Perform other related tasks as requested. Required Knowledge, Skills, and Abilities
Ability to communicate effectively. Ability to conduct fact-finding research. Ability to conduct research into a wide range of computing issues as required. Ability to prioritize and execute tasks in a high-pressure environment. Ability to organize data into logical format for reports and documents. Ability to plan, organize and coordinate work assignments. Ability to utilize desktop publishing tools. Ability to utilize problem-solving techniques. Ability to work in a team-oriented, collaborative environment. Ability to work independently and be self-motivated. Application support experience. Attention to detail. Exceptional customer service orientation. Exceptional written and oral communication skills. Knowledge of the organization’s goals and objectives. Knowledge of basic management principles and practices. Knowledge of computer operations, hardware, procedures, and systems. Knowledge of document formatting and presentation techniques. Knowledge of information gathering, planning, and organizing methods and principles. Knowledge of data collection and analysis methods. Skilled in the use of computer devices, printers, and scanners. Working knowledge of a range of diagnostic utilities. Minimum Qualifications
Experience in technical support Experience with and knowledge of computer operations, hardware, procedures, and systems Effective communication skills Exceptional customer service orientation Skilled in the use of computer devices, printers, and scanners Experience working in a ticketing environment Position of Special Trust
This position is designated as a Position of Special Trust in accordance with DEP Directive 422, Positions of Special Trust or Responsibility. Successful completion of background screening is required. Pay
$41,561.57 - $44,500.00 Our Organization and Mission
The Florida Department of Environmental Protection (DEP) is the state’s lead agency for environmental management and stewardship—protecting air, water and land. The DEP aims to advance Florida’s position as a world leader in protecting natural resources while growing the state’s economy. DEP supports employees as they take on important and often complex projects and offers opportunities to gain valuable experience quickly. Growth and Training
OTIS has an extensive training program with courses and certifications to build on existing skills and keep current on job-related information technologies. Examples of certifications earned by staff include: CompTIA A+, Security+, Network+ Certified Information Systems Security Professional (CISSP) PMP; ScrumMaster Florida Certified Public Manager (CPM) GISP (Certified GIS Professional) Microsoft Certified DevOps Engineer, Azure Solutions Architect Oracle Certified Professional Florida Certified Contract Manager (FCCM) Florida Certified Contract Negotiator (FCCN) Work Location
Tallahassee, Florida’s Capital City, is described as a city that blends history with a modern pace of life. It is home to two major universities and state government. Benefits
For eligible OPS employees, benefits include: Participation in state group insurance (eligibility requirements apply) State of Florida 401(a) FICA Alternative Plan Flexible Spending Accounts And more! For a complete list of benefits, visit the benefits site. Special Notes
DEP is committed to recruiting and onboarding talented individuals and recognizes the value of veterans and individuals with disabilities. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance at the following emails: HR_VeteransPreference@dep.state.fl.us, HR_Recruitment@FloridaDEP.gov An individual with a disability is qualified if they satisfy the skills and requirements to perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation must contact the DEP HR Office in advance. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. The State supports a Drug-Free workplace with drug testing as applicable. Veterans’ Preference is available per Florida statute; documentation must be attached with submissions.
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