City of San Jose
Microsoft Windows Desktop Support Engineer (Network Engineer)
City of San Jose, San Jose, California, United States, 95199
Overview
The City of San José, the Capital of Silicon Valley, is one of the nation’s best managed cities and a top place to live, work, and do business. The City’s Public Works Department values Integrity, Innovation, Excellence, Collaboration, Respect and Celebration. The Department seeks applicants whose values align with those of City employees. The Public Works Department is responsible for delivering capital improvement projects for City facilities and infrastructure, maintaining City facilities and fleet assets, facilitating and regulating development activities, and providing animal care and services. The Department is committed to high-quality service, partnering with the community, and providing an excellent environment in which to work. Salary range for this classification is $12 7,108.80 - $1 54,649.04. This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates’ qualifications and experience. The Department of Public Works is currently seeking to fill one (1) Microsoft Windows Desktop Support Engineer (Network Engineer) position within the Technology Services Division. The Desktop Support Engineer role includes day-to-day desktop support, user support, patch management, system administration and maintenance. The environment includes over 700 Windows devices, approximately 50 servers, 500+ iOS mobile devices, all running on multiple network segments. Note:
This position is 100% on-site, Monday-Friday 8am-5pm Ideal Experience
Microsoft Endpoint Configuration Manager (SCCM) Windows 11 OS deployment Windows Server 2019 or newer / Virtual Machines Active Directory (AD) / Group Policies (GPO) Autopilot / Intune / Azure PowerShell scripting Mobile Device Management (MDM) Basic SQL Knowledge Cyber Security Remediation Techniques Education
A bachelor’s degree from an accredited college or university in Computer Science, Computer Engineering, MIS, or a closely related field. Experience
Three (3) years of experience equivalent to performing technical work of complex difficulty to provide desktop support, data security, system administration, server administration, or network support to end users. Acceptable substitution: Two (2) years of related experience may be substituted for up to two years of the education requirement. Licenses or Certificates
Possession of a valid California Driver’s License. Possess an industry certification that demonstrates expertise in the relevant information technology field, such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise; Microsoft Certified: Security Operations Analyst Associate; Microsoft 365 Certified: Endpoint Administrator Associate; Amazon Web Services (AWS) Certification – Professional; OR an equivalent professional, industry recognized certification acceptable to the city. Desirable Certifications: Azure Administrator Associate Certification. Candidates who don’t currently hold a certification must obtain an industry certification that demonstrates expertise in the relevant information technology field, such as any of the above certifications or an equivalent professional, industry recognized certification acceptable to the city within six (6) months of hire. Competencies
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise:
Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Communication Skills:
Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people’s ideas and thoughts. Teamwork & Interpersonal Skills:
Develops effective relationships with co-workers and supervisors by helping others accomplish tasks while using collaboration and conflict resolution skills. Analytical Thinking:
Approaches a problem or situation by using a logical, systematic, sequential approach. Problem Solving:
Defines the problem, determines significance, collects information, and uses logic and intuition to arrive at decisions or solutions. Project Management:
Ensures support for projects and implements agency goals and strategic objectives. Reliability:
Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate. Supervision:
Sets effective long and short-term goals, establishes priorities, provides motivational support, empowers others, and assigns decision-making and work functions appropriately. Selection Process
The selection process will consist of an evaluation of the applicant’s training and experience based on the application and responses to all job-specific questions. You must answer all questions to be considered, or your application may be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases will include at least two in-person interviews. Contact
If you have questions about the duties of these positions, the selection or hiring processes, please contact Diana Gonzalez at diana.gonzalez@sanjoseca.gov
#J-18808-Ljbffr
The City of San José, the Capital of Silicon Valley, is one of the nation’s best managed cities and a top place to live, work, and do business. The City’s Public Works Department values Integrity, Innovation, Excellence, Collaboration, Respect and Celebration. The Department seeks applicants whose values align with those of City employees. The Public Works Department is responsible for delivering capital improvement projects for City facilities and infrastructure, maintaining City facilities and fleet assets, facilitating and regulating development activities, and providing animal care and services. The Department is committed to high-quality service, partnering with the community, and providing an excellent environment in which to work. Salary range for this classification is $12 7,108.80 - $1 54,649.04. This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates’ qualifications and experience. The Department of Public Works is currently seeking to fill one (1) Microsoft Windows Desktop Support Engineer (Network Engineer) position within the Technology Services Division. The Desktop Support Engineer role includes day-to-day desktop support, user support, patch management, system administration and maintenance. The environment includes over 700 Windows devices, approximately 50 servers, 500+ iOS mobile devices, all running on multiple network segments. Note:
This position is 100% on-site, Monday-Friday 8am-5pm Ideal Experience
Microsoft Endpoint Configuration Manager (SCCM) Windows 11 OS deployment Windows Server 2019 or newer / Virtual Machines Active Directory (AD) / Group Policies (GPO) Autopilot / Intune / Azure PowerShell scripting Mobile Device Management (MDM) Basic SQL Knowledge Cyber Security Remediation Techniques Education
A bachelor’s degree from an accredited college or university in Computer Science, Computer Engineering, MIS, or a closely related field. Experience
Three (3) years of experience equivalent to performing technical work of complex difficulty to provide desktop support, data security, system administration, server administration, or network support to end users. Acceptable substitution: Two (2) years of related experience may be substituted for up to two years of the education requirement. Licenses or Certificates
Possession of a valid California Driver’s License. Possess an industry certification that demonstrates expertise in the relevant information technology field, such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise; Microsoft Certified: Security Operations Analyst Associate; Microsoft 365 Certified: Endpoint Administrator Associate; Amazon Web Services (AWS) Certification – Professional; OR an equivalent professional, industry recognized certification acceptable to the city. Desirable Certifications: Azure Administrator Associate Certification. Candidates who don’t currently hold a certification must obtain an industry certification that demonstrates expertise in the relevant information technology field, such as any of the above certifications or an equivalent professional, industry recognized certification acceptable to the city within six (6) months of hire. Competencies
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise:
Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Communication Skills:
Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people’s ideas and thoughts. Teamwork & Interpersonal Skills:
Develops effective relationships with co-workers and supervisors by helping others accomplish tasks while using collaboration and conflict resolution skills. Analytical Thinking:
Approaches a problem or situation by using a logical, systematic, sequential approach. Problem Solving:
Defines the problem, determines significance, collects information, and uses logic and intuition to arrive at decisions or solutions. Project Management:
Ensures support for projects and implements agency goals and strategic objectives. Reliability:
Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate. Supervision:
Sets effective long and short-term goals, establishes priorities, provides motivational support, empowers others, and assigns decision-making and work functions appropriately. Selection Process
The selection process will consist of an evaluation of the applicant’s training and experience based on the application and responses to all job-specific questions. You must answer all questions to be considered, or your application may be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases will include at least two in-person interviews. Contact
If you have questions about the duties of these positions, the selection or hiring processes, please contact Diana Gonzalez at diana.gonzalez@sanjoseca.gov
#J-18808-Ljbffr