Forward Networks, Inc.
Customer Success Engineer (Federal) TS/SCI w/CI Poly
Forward Networks, Inc., Washington, District of Columbia, us, 20022
Overview
Customer Success Engineer (Federal) TS/SCI w/CI Poly at Forward Networks, Inc. This role supports the Federal team with post-sales technical leadership to ensure successful usage and adoption of Forward Networks Platform. What you’ll do
As a Customer Success Engineer for our Federal team, you will be responsible for providing world class post-sales technical leadership to our client base. Responsibilities
Providing advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures Walking customers through the various stages of adoption with Forward Networks Platform Collaborating with internal Product Management, Engineering, Sales and Marketing teams Requirements
B.S. Computer Science or equivalent educational experience TS/SCI with a CI Clearance Required 5+ years of customer-facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies Experience
Strong understanding of Networking and Security fundamentals Experience with multiple Network vendors (e.g., A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks, etc.) Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; superior presentation skills Excellent analytical and problem-solving skills, with the ability to provide quick resolution to problems Demonstrable success in thinking strategically and executing tactically while maintaining high levels of customer satisfaction and retention in a fast-paced environment Highly Desired
One or more certificates: CCIE, JNCIE or VCDX Experience working for a startup Working knowledge of API-driven workflows and scripting languages (Python, Bash, jq, GraphQL, etc.) Compensation
The compensation offered will depend on qualifications, experience, and work location. For offers at the posted level, starting base salary + bonus is expected to be between $200,000/yr and $240,000/yr, and may include stock. Location & Travel
Washington, DC area. Some travel to customer locations may be required. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries
Computer Networking Products
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Customer Success Engineer (Federal) TS/SCI w/CI Poly at Forward Networks, Inc. This role supports the Federal team with post-sales technical leadership to ensure successful usage and adoption of Forward Networks Platform. What you’ll do
As a Customer Success Engineer for our Federal team, you will be responsible for providing world class post-sales technical leadership to our client base. Responsibilities
Providing advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures Walking customers through the various stages of adoption with Forward Networks Platform Collaborating with internal Product Management, Engineering, Sales and Marketing teams Requirements
B.S. Computer Science or equivalent educational experience TS/SCI with a CI Clearance Required 5+ years of customer-facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies Experience
Strong understanding of Networking and Security fundamentals Experience with multiple Network vendors (e.g., A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks, etc.) Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; superior presentation skills Excellent analytical and problem-solving skills, with the ability to provide quick resolution to problems Demonstrable success in thinking strategically and executing tactically while maintaining high levels of customer satisfaction and retention in a fast-paced environment Highly Desired
One or more certificates: CCIE, JNCIE or VCDX Experience working for a startup Working knowledge of API-driven workflows and scripting languages (Python, Bash, jq, GraphQL, etc.) Compensation
The compensation offered will depend on qualifications, experience, and work location. For offers at the posted level, starting base salary + bonus is expected to be between $200,000/yr and $240,000/yr, and may include stock. Location & Travel
Washington, DC area. Some travel to customer locations may be required. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries
Computer Networking Products
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