Forward Networks, Inc.
Customer Success Engineer (Federal) TS/SCI w/CI Poly
Forward Networks, Inc., Washington, District of Columbia, us, 20022
Customer Success Engineer (Federal) TS/SCI w/CI Poly
Washington DC Forward Networks is revolutionizing the way large networks are managed. The Forward Enterprise platform delivers a vendor-agnostic "digital twin" of the network, based on a mathematical model. The platform scales to support hundreds of thousands of network devices, whether cloud, hybrid cloud, or on-prem. It serves as a single source of truth for the network, enabling network operators to instantly verify security posture, accelerate troubleshooting, avoid outages, and modernize network management. Forward Networks has received industry recognition, including “Cool Vendor in Enterprise Networking” by Gartner, “Product of the Year” by Cloud Computing, “Hot Company” by Cyber Defense Magazine, “Enterprise Cloud Computing Software of the Year,” and has been named to Fortune’s “Best Workplaces in the Bay Area” list. The company was founded by four Stanford PhD graduates and is backed by investors including Andreessen Horowitz, MSD Capital, Threshold Ventures, and Goldman Sachs. Forward Networks is looking for a Customer Success Engineer. Join a company that has been in market 5+ years with top Federal agencies and F500/Global 2000 buyers and referenceable customers. Be part of a team that aims to change the networking world as we know it. What you’ll do: As a Customer Success Engineer for our Federal team, you will provide world-class post-sales technical leadership to our client base. Responsibilities: Provide advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies. Own post-sales technical issues and collaborate with cross-functional teams to document problem resolution steps and troubleshooting procedures. Guide customers through the various stages of adoption with the Forward Networks Platform. Coordinate with internal Product Management, Engineering, Sales and Marketing teams. Some travel to customer locations (
Requirements: B.S. in Computer Science or equivalent educational experience. TS/SCI with CI Clearance required. 5+ years of customer-facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider, or governmental agencies. Experience: Strong understanding of networking and security fundamentals. Experience with multiple network vendors (e.g., A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks, etc.). Strong verbal and written communication skills with a focus on needs analysis, positioning, business justification, and closing techniques; superior presentation skills. Excellent analytical and problem-solving skills with the ability to provide quick resolution to problems. Proven track record of thinking strategically while executing tactically to deliver high customer satisfaction and retention in a fast-paced environment. Highly Desired: One or more of the following certificates: CCIE, JNCIE or VCDX. Experience working for a startup. Working knowledge of API-driven workflows and scripting languages (Python, Bash, jq, GraphQL, etc.). Compensation: The compensation offered for this position depends on qualifications, experience, and work location. For candidates offered at the posted level, starting base salary + bonus is expected to be between $200,000/yr and $240,000/yr. Offered compensation may also include stock. Apply for this job * First Name * Last Name * Email * Phone Country Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Voluntary Self-Identification
For government reporting purposes, candidates are asked to respond to a voluntary self-identification survey. Completion is voluntary and will not affect hiring. Any information provided will be kept confidential. As set forth in Forward Networks’ Equal Employment Opportunity policy, we do not discriminate on the basis of any protected status under applicable law. VEVRAA sections and categories are described for reporting purposes. Classification of protected categories includes disabled veteran, recently separated veteran, active duty wartime or campaign badge veteran, and armed forces service medal veteran. Disability self-identification is voluntary and confidential. If you choose to respond, it helps measure our outreach and progress towards equal opportunity goals. See OFCCP guidelines for details. PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it displays a valid OMB control number. This survey should take about 5 minutes to complete.
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Washington DC Forward Networks is revolutionizing the way large networks are managed. The Forward Enterprise platform delivers a vendor-agnostic "digital twin" of the network, based on a mathematical model. The platform scales to support hundreds of thousands of network devices, whether cloud, hybrid cloud, or on-prem. It serves as a single source of truth for the network, enabling network operators to instantly verify security posture, accelerate troubleshooting, avoid outages, and modernize network management. Forward Networks has received industry recognition, including “Cool Vendor in Enterprise Networking” by Gartner, “Product of the Year” by Cloud Computing, “Hot Company” by Cyber Defense Magazine, “Enterprise Cloud Computing Software of the Year,” and has been named to Fortune’s “Best Workplaces in the Bay Area” list. The company was founded by four Stanford PhD graduates and is backed by investors including Andreessen Horowitz, MSD Capital, Threshold Ventures, and Goldman Sachs. Forward Networks is looking for a Customer Success Engineer. Join a company that has been in market 5+ years with top Federal agencies and F500/Global 2000 buyers and referenceable customers. Be part of a team that aims to change the networking world as we know it. What you’ll do: As a Customer Success Engineer for our Federal team, you will provide world-class post-sales technical leadership to our client base. Responsibilities: Provide advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies. Own post-sales technical issues and collaborate with cross-functional teams to document problem resolution steps and troubleshooting procedures. Guide customers through the various stages of adoption with the Forward Networks Platform. Coordinate with internal Product Management, Engineering, Sales and Marketing teams. Some travel to customer locations (
Requirements: B.S. in Computer Science or equivalent educational experience. TS/SCI with CI Clearance required. 5+ years of customer-facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider, or governmental agencies. Experience: Strong understanding of networking and security fundamentals. Experience with multiple network vendors (e.g., A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks, etc.). Strong verbal and written communication skills with a focus on needs analysis, positioning, business justification, and closing techniques; superior presentation skills. Excellent analytical and problem-solving skills with the ability to provide quick resolution to problems. Proven track record of thinking strategically while executing tactically to deliver high customer satisfaction and retention in a fast-paced environment. Highly Desired: One or more of the following certificates: CCIE, JNCIE or VCDX. Experience working for a startup. Working knowledge of API-driven workflows and scripting languages (Python, Bash, jq, GraphQL, etc.). Compensation: The compensation offered for this position depends on qualifications, experience, and work location. For candidates offered at the posted level, starting base salary + bonus is expected to be between $200,000/yr and $240,000/yr. Offered compensation may also include stock. Apply for this job * First Name * Last Name * Email * Phone Country Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Voluntary Self-Identification
For government reporting purposes, candidates are asked to respond to a voluntary self-identification survey. Completion is voluntary and will not affect hiring. Any information provided will be kept confidential. As set forth in Forward Networks’ Equal Employment Opportunity policy, we do not discriminate on the basis of any protected status under applicable law. VEVRAA sections and categories are described for reporting purposes. Classification of protected categories includes disabled veteran, recently separated veteran, active duty wartime or campaign badge veteran, and armed forces service medal veteran. Disability self-identification is voluntary and confidential. If you choose to respond, it helps measure our outreach and progress towards equal opportunity goals. See OFCCP guidelines for details. PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it displays a valid OMB control number. This survey should take about 5 minutes to complete.
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