Parking Management Company
Valet Account Manager - San Francisco CA
Parking Management Company, San Francisco, California, United States, 94199
Overview
Job Title: Valet Account Manager Location: San Francisco, CA Employment Type: Full Time Schedule: Full Time Status: Exempt Compensation: Salary $85,000 per year plus Bonus Potential Note: Rates can vary by market and professional experience. Position Summary
The Account Manager oversees the daily operations of an assigned location ensuring exceptional service for clients and guests. This role involves managing staff, maintaining strong client relationships, overseeing financial aspects such as revenue and payroll, and performing valet duties when needed. Primary Objective
To lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. The Account Manager focuses on staff development, operational excellence, and customer satisfaction, ensuring a safe, professional, and organized valet experience while continuously improving service quality and business growth. Duties and Responsibilities
Client Relationship Management : Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth. Daily Operational Oversight : Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards. Financial and Administrative Tasks : Monitor site-level revenue, payroll, and expenses to identify trends and irregularities, work with the Regional Director on cost control and accurate record-keeping to keep operations financially on track and within budget. Team Supervision and Training : Recruit, train, and coach hourly associates; set clear performance expectations; and foster a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction and excellent customer service. Communication and Reporting : Provide regular updates to management through reports on progress, challenges, and account needs, while coordinating promptly during emergencies or urgent situations. Supervisory Responsibilities : Involve staff in planning, decision-making, and process improvement; maintain an open leadership style; provide regular feedback; support skill development; encourage professional growth; solicit feedback from internal and external customers; promote a culture of quality; continuously enhance processes, services, and supervisory skills to drive team success. Additional Responsibilities : Perform other tasks as needed to support the company’s operational and financial objectives; attend required staff meetings; complete training modules; maintain flexibility with hours, including during financial close periods; and occasional travel for financial reviews, audits, or corporate meetings as required. Qualifications
Knowledge, Skills and Abilities Competency / Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education / Experience : A high school diploma or GED is required with at least three years of supervisory experience in parking, hospitality, or a similar customer service field. Additional training or certifications in leadership or business management is beneficial. Certificates and Licenses : A valid driver's license and reliable transportation are required for this role along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position. Work Environment : The work environment includes both indoor and outdoor settings requiring collaboration with teams, vendors, and clients on-site and in corporate environments. Associates may frequently use computers, communicate via phone, and perform duties in or around parking facilities. Regular exposure to outdoor weather conditions (including extreme heat, cold, humidity, and wet environments) is expected. The location can be noisy with moving vehicles operated by the public. Physical Demands : Valet responsibilities require extended periods of running, standing, and walking, along with the ability to lift and carry moderate weights. The role also requires specific vision abilities to maintain situational awareness and safety on-site. Hospitality, Customer Service and Communication : Provide exceptional guest service through professional communication, active listening, and personalized assistance to create a welcoming experience aligned with company standards. Advanced Client Management Skills : Build strong relationships by understanding client needs, resolving issues promptly, and coordinating across locations to ensure client satisfaction and long-term partnerships. Analytical and Problem-Solving Abilities : Analyze revenue and payroll, identify discrepancies, resolve operational inefficiencies, and develop solutions to improve performance. Training and Leadership : Provide hands-on coaching, build strong teams, and ensure consistent operations through training methods, leadership principles, and effective communication across multiple sites. Payroll Management : Manage payroll with a focus on scheduling and overtime control, guiding managers to create efficient schedules that optimize labor costs. Communication and Reporting : Maintain clear communication with internal departments and external vendors, providing regular updates to operations and HR. Cell Phone Use : Employees may be required to use personal cell phones for work-related communication; reimbursement will follow company policy. Company and Equal Opportunity Information
About Parking Management Company (PMC) : Parking Management Company (PMC) is a national parking services provider based in Nashville, Tennessee, specializing in hospitality-focused parking solutions, including valet and self-parking management. Pay Transparency and EEO : PMC is committed to pay transparency and complies with Equal Employment Opportunity laws and pay equity standards. Benefits : Health benefits (medical, vision, dental) upon eligibility; 401(k) upon eligibility; life and critical illness insurance; bonus opportunities; leadership development; training; tuition assistance; nationwide discounts; paid time off; and more. Additional Information : Employment is at-will; a 120-day introductory period applies. This position is exempt under FLSA; overtime does not apply. PMC complies with applicable wage, hour, and leave laws; job descriptions may be updated as needed. EEO and ADA accommodations are available. This description reflects current requirements but may change with business needs. Application and Contact : To apply, complete the mobile-friendly company application. We look forward to hearing from you. Ready to join the PMC family? Apply now. Other : Vacancy: 1
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Job Title: Valet Account Manager Location: San Francisco, CA Employment Type: Full Time Schedule: Full Time Status: Exempt Compensation: Salary $85,000 per year plus Bonus Potential Note: Rates can vary by market and professional experience. Position Summary
The Account Manager oversees the daily operations of an assigned location ensuring exceptional service for clients and guests. This role involves managing staff, maintaining strong client relationships, overseeing financial aspects such as revenue and payroll, and performing valet duties when needed. Primary Objective
To lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. The Account Manager focuses on staff development, operational excellence, and customer satisfaction, ensuring a safe, professional, and organized valet experience while continuously improving service quality and business growth. Duties and Responsibilities
Client Relationship Management : Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth. Daily Operational Oversight : Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards. Financial and Administrative Tasks : Monitor site-level revenue, payroll, and expenses to identify trends and irregularities, work with the Regional Director on cost control and accurate record-keeping to keep operations financially on track and within budget. Team Supervision and Training : Recruit, train, and coach hourly associates; set clear performance expectations; and foster a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction and excellent customer service. Communication and Reporting : Provide regular updates to management through reports on progress, challenges, and account needs, while coordinating promptly during emergencies or urgent situations. Supervisory Responsibilities : Involve staff in planning, decision-making, and process improvement; maintain an open leadership style; provide regular feedback; support skill development; encourage professional growth; solicit feedback from internal and external customers; promote a culture of quality; continuously enhance processes, services, and supervisory skills to drive team success. Additional Responsibilities : Perform other tasks as needed to support the company’s operational and financial objectives; attend required staff meetings; complete training modules; maintain flexibility with hours, including during financial close periods; and occasional travel for financial reviews, audits, or corporate meetings as required. Qualifications
Knowledge, Skills and Abilities Competency / Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education / Experience : A high school diploma or GED is required with at least three years of supervisory experience in parking, hospitality, or a similar customer service field. Additional training or certifications in leadership or business management is beneficial. Certificates and Licenses : A valid driver's license and reliable transportation are required for this role along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position. Work Environment : The work environment includes both indoor and outdoor settings requiring collaboration with teams, vendors, and clients on-site and in corporate environments. Associates may frequently use computers, communicate via phone, and perform duties in or around parking facilities. Regular exposure to outdoor weather conditions (including extreme heat, cold, humidity, and wet environments) is expected. The location can be noisy with moving vehicles operated by the public. Physical Demands : Valet responsibilities require extended periods of running, standing, and walking, along with the ability to lift and carry moderate weights. The role also requires specific vision abilities to maintain situational awareness and safety on-site. Hospitality, Customer Service and Communication : Provide exceptional guest service through professional communication, active listening, and personalized assistance to create a welcoming experience aligned with company standards. Advanced Client Management Skills : Build strong relationships by understanding client needs, resolving issues promptly, and coordinating across locations to ensure client satisfaction and long-term partnerships. Analytical and Problem-Solving Abilities : Analyze revenue and payroll, identify discrepancies, resolve operational inefficiencies, and develop solutions to improve performance. Training and Leadership : Provide hands-on coaching, build strong teams, and ensure consistent operations through training methods, leadership principles, and effective communication across multiple sites. Payroll Management : Manage payroll with a focus on scheduling and overtime control, guiding managers to create efficient schedules that optimize labor costs. Communication and Reporting : Maintain clear communication with internal departments and external vendors, providing regular updates to operations and HR. Cell Phone Use : Employees may be required to use personal cell phones for work-related communication; reimbursement will follow company policy. Company and Equal Opportunity Information
About Parking Management Company (PMC) : Parking Management Company (PMC) is a national parking services provider based in Nashville, Tennessee, specializing in hospitality-focused parking solutions, including valet and self-parking management. Pay Transparency and EEO : PMC is committed to pay transparency and complies with Equal Employment Opportunity laws and pay equity standards. Benefits : Health benefits (medical, vision, dental) upon eligibility; 401(k) upon eligibility; life and critical illness insurance; bonus opportunities; leadership development; training; tuition assistance; nationwide discounts; paid time off; and more. Additional Information : Employment is at-will; a 120-day introductory period applies. This position is exempt under FLSA; overtime does not apply. PMC complies with applicable wage, hour, and leave laws; job descriptions may be updated as needed. EEO and ADA accommodations are available. This description reflects current requirements but may change with business needs. Application and Contact : To apply, complete the mobile-friendly company application. We look forward to hearing from you. Ready to join the PMC family? Apply now. Other : Vacancy: 1
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