American Parking & Services
Valet Account Manager - San Francisco CA
American Parking & Services, San Francisco, California, United States, 94199
Overview
Job Title:
Valet Account Manager
Department:
Valet Parking Operations
Reports directly to:
City Manager / Area Manager
Schedule:
Full Time
Status:
Exempt
Compensation:
Salary $85,000/year and Bonus Potential
(Rates can vary by market and professional experience) Duties And Responsibilities
Client Relationship Management:
Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth. Daily Operational Oversight:
Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards. Financial And Administrative Tasks:
Monitor site-level revenue, payroll, and expenses to identify trends and irregularities, working with the Regional Director on cost control and accurate record-keeping to keep operations financially on track and within budget. Team Supervision And Training:
Recruit, train, and coach hourly associates, set clear performance expectations, and foster a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction and excellent customer service. Communication And Reporting:
Provide regular updates to management through reports on progress, challenges, and account needs, while using personal devices as needed to coordinate promptly during emergencies or urgent situations. Supervisory Responsibilities:
Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Additional Responsibilities:
Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings. Qualifications
Education/Experience:
A high school diploma or GED is required, with at least three years of supervisory experience in parking, hospitality, or a similar customer service field. Additional training or certifications in leadership or business management is beneficial. Certificates And Licenses:
A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position. Knowledge, Skills, and Abilities:
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Must be able to perform each essential duty satisfactorily. Work Environment:
Indoor and outdoor settings; exposure to outdoor weather, noise, and moving vehicles; collaboration with teams, vendors, and clients on-site and in corporate environments. Physical Demands:
Extended periods of running, standing, walking; ability to lift and carry moderate weights; strong vision abilities to maintain situational awareness. Other Competencies:
Hospitality, customer service, communication, client management, analytical and problem-solving abilities, training and leadership, payroll management, and reporting. Benefits And Perks
Health Benefits - Medical, vision and dental insurance - Upon eligibility 401K – Upon eligibility Supplemental Insurance - Life insurance and critical illness Bonus opportunities Internal leadership development program Continuous nationwide growth opportunities Paid time off Paid training Tuition assistance through Bellevue University - Up to $5,250 per year Nationwide discounts through Perks at Work Military friendly employer Pay And Employment Terms
Employee At Will:
Employment is at-will; either party may end the relationship at any time, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies. Fair Labor Standards Act (FLSA):
This position is exempt; overtime pay does not apply. All compensation meets or exceeds minimum wage requirements by location. Leave And EEO:
Compliance with state and federal leave laws and equal employment opportunity; EEO statements and ADA accommodations as applicable. Other:
This description may be updated periodically as duties change. How To Apply
If this opportunity aligns with your skills and interests, apply today by filling out our mobile-friendly company application. We look forward to hearing from you! Company
Parking Management Company (PMC) is a national parking services provider based in Nashville, Tennessee, offering valet and self-parking management, shuttle transportation, event parking, and porter/bell services across multiple states.
#J-18808-Ljbffr
Job Title:
Valet Account Manager
Department:
Valet Parking Operations
Reports directly to:
City Manager / Area Manager
Schedule:
Full Time
Status:
Exempt
Compensation:
Salary $85,000/year and Bonus Potential
(Rates can vary by market and professional experience) Duties And Responsibilities
Client Relationship Management:
Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth. Daily Operational Oversight:
Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards. Financial And Administrative Tasks:
Monitor site-level revenue, payroll, and expenses to identify trends and irregularities, working with the Regional Director on cost control and accurate record-keeping to keep operations financially on track and within budget. Team Supervision And Training:
Recruit, train, and coach hourly associates, set clear performance expectations, and foster a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction and excellent customer service. Communication And Reporting:
Provide regular updates to management through reports on progress, challenges, and account needs, while using personal devices as needed to coordinate promptly during emergencies or urgent situations. Supervisory Responsibilities:
Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Additional Responsibilities:
Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings. Qualifications
Education/Experience:
A high school diploma or GED is required, with at least three years of supervisory experience in parking, hospitality, or a similar customer service field. Additional training or certifications in leadership or business management is beneficial. Certificates And Licenses:
A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position. Knowledge, Skills, and Abilities:
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Must be able to perform each essential duty satisfactorily. Work Environment:
Indoor and outdoor settings; exposure to outdoor weather, noise, and moving vehicles; collaboration with teams, vendors, and clients on-site and in corporate environments. Physical Demands:
Extended periods of running, standing, walking; ability to lift and carry moderate weights; strong vision abilities to maintain situational awareness. Other Competencies:
Hospitality, customer service, communication, client management, analytical and problem-solving abilities, training and leadership, payroll management, and reporting. Benefits And Perks
Health Benefits - Medical, vision and dental insurance - Upon eligibility 401K – Upon eligibility Supplemental Insurance - Life insurance and critical illness Bonus opportunities Internal leadership development program Continuous nationwide growth opportunities Paid time off Paid training Tuition assistance through Bellevue University - Up to $5,250 per year Nationwide discounts through Perks at Work Military friendly employer Pay And Employment Terms
Employee At Will:
Employment is at-will; either party may end the relationship at any time, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies. Fair Labor Standards Act (FLSA):
This position is exempt; overtime pay does not apply. All compensation meets or exceeds minimum wage requirements by location. Leave And EEO:
Compliance with state and federal leave laws and equal employment opportunity; EEO statements and ADA accommodations as applicable. Other:
This description may be updated periodically as duties change. How To Apply
If this opportunity aligns with your skills and interests, apply today by filling out our mobile-friendly company application. We look forward to hearing from you! Company
Parking Management Company (PMC) is a national parking services provider based in Nashville, Tennessee, offering valet and self-parking management, shuttle transportation, event parking, and porter/bell services across multiple states.
#J-18808-Ljbffr