Concentric
Business Operations Manager (Embedded with Airbnb)
Concentric, San Francisco, California, United States, 94199
Job Title
Business Operations Manager (Embedded with Airbnb) – San Francisco, CA This position allows for remote working arrangements within the United States. Overview
Concentric is a risk consultancy delivering strategic security and intelligence services. We partner with private clients and corporations globally, offering strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts. Our goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, guided by our core values: Integrity – Collaboration – Relationships – Excellence – Creativity – Results. Job Description
The Airbnb Business Operations team, within Trust Operations, drives alignment, collaboration, and prioritization across our organization and cross-functional stakeholders. We focus on creating and improving processes and programs to enable our teams to work effectively. As a Business Operations Manager embedded at Airbnb, you will lead a wide range of projects with direct impact across the organization. You will partner with a diverse group of stakeholders to influence strategy, drive insights, deliver improvements, and scale upstream changes to improve the end-user experience. You will bring order, structure, and focused management attention to the team’s challenges, providing recommendations to improve effectiveness and efficiency, and you will serve as a bridge between Trust Operations and cross-functional teams. Responsibilities
Executive Advisory & Enablement: Serve as a trusted partner to senior leadership, preparing executive briefings, synthesizing priorities, and facilitating decision-making Program & Process Optimization: Identify pain points, design solutions, and implement process improvements across the organization Operational Cadence: Lead the planning and execution of business ceremonies—monthly and quarterly reviews, leadership meetings, strategy sessions, and annual planning Cross-Functional Alignment: Bridge Trust Operations with internal and external partners, translating strategic goals into actionable plans Performance Reporting: Deliver crisp, data-driven updates to leadership on initiatives, metrics, and organizational health Change Agent: Build consensus for key priorities, transforming ideas into compelling narratives and mobilizing teams for action Risk & Priority Management: Organize and prioritize projects, clarify scopes, manage risks, and proactively problem-solve Relationship Management: Cultivate robust relationships with stakeholders to drive positive, meaningful change Special Projects: Take ownership of high-impact, ad hoc projects as needed by leadership This position may require some limited travel (0 - 10%) Required Qualifications
Bachelor's degree in Business Administration / Technology / Management 8+ years of experience in project management, strategy or operations consulting, administration, or operations management Demonstrated experience leading cross-functional projects within Fortune 100 or large tech companies Mastery of technology such as Google Suite, Slack, Asana, and Miro Experience developing executive presentations and working with a global team with competing priorities Proven ability to negotiate in difficult situations with internal and external groups; comfortable with ambiguity Strong problem-solving skills and a track record of identifying business problems and implementing solutions Prior exposure to trust and safety is a bonus Compensation & Benefits
Employee Medical, Dental, & Vision premiums are 100% paid by Concentric Employer-covered premiums for dependents; medical plan options include PPO or HDHP with HSA contributions Medical FSA and Dependent Care FSA Employer-paid life, STD, LTD, and AD&D insurance 401k with employer match and immediate vesting 11 paid holidays Paid leave (vacation, sick, parental, volunteer) Pet Insurance National discount employee program Employee Assistance Program for personal needs Dedicated security and intelligence training programs for professional development Coaching and mentoring opportunities Salary: $125,000 - $130,000 USD Concentric and SPS Global are committed to equal employment opportunity and to diversity, equity, and inclusion. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Privacy: We are committed to protecting the privacy and security of applicants. You can review our GDPR and CCPA policy on our career page. EEO & Disability Information
Voluntary self-identification of disability and veteran status information is collected for compliance with government reporting requirements. Participation is voluntary. This information is used solely for equal employment opportunity monitoring and is kept confidential. For more information, see the policy on our career page. To apply, please submit your information through the application form on this page.
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Business Operations Manager (Embedded with Airbnb) – San Francisco, CA This position allows for remote working arrangements within the United States. Overview
Concentric is a risk consultancy delivering strategic security and intelligence services. We partner with private clients and corporations globally, offering strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts. Our goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, guided by our core values: Integrity – Collaboration – Relationships – Excellence – Creativity – Results. Job Description
The Airbnb Business Operations team, within Trust Operations, drives alignment, collaboration, and prioritization across our organization and cross-functional stakeholders. We focus on creating and improving processes and programs to enable our teams to work effectively. As a Business Operations Manager embedded at Airbnb, you will lead a wide range of projects with direct impact across the organization. You will partner with a diverse group of stakeholders to influence strategy, drive insights, deliver improvements, and scale upstream changes to improve the end-user experience. You will bring order, structure, and focused management attention to the team’s challenges, providing recommendations to improve effectiveness and efficiency, and you will serve as a bridge between Trust Operations and cross-functional teams. Responsibilities
Executive Advisory & Enablement: Serve as a trusted partner to senior leadership, preparing executive briefings, synthesizing priorities, and facilitating decision-making Program & Process Optimization: Identify pain points, design solutions, and implement process improvements across the organization Operational Cadence: Lead the planning and execution of business ceremonies—monthly and quarterly reviews, leadership meetings, strategy sessions, and annual planning Cross-Functional Alignment: Bridge Trust Operations with internal and external partners, translating strategic goals into actionable plans Performance Reporting: Deliver crisp, data-driven updates to leadership on initiatives, metrics, and organizational health Change Agent: Build consensus for key priorities, transforming ideas into compelling narratives and mobilizing teams for action Risk & Priority Management: Organize and prioritize projects, clarify scopes, manage risks, and proactively problem-solve Relationship Management: Cultivate robust relationships with stakeholders to drive positive, meaningful change Special Projects: Take ownership of high-impact, ad hoc projects as needed by leadership This position may require some limited travel (0 - 10%) Required Qualifications
Bachelor's degree in Business Administration / Technology / Management 8+ years of experience in project management, strategy or operations consulting, administration, or operations management Demonstrated experience leading cross-functional projects within Fortune 100 or large tech companies Mastery of technology such as Google Suite, Slack, Asana, and Miro Experience developing executive presentations and working with a global team with competing priorities Proven ability to negotiate in difficult situations with internal and external groups; comfortable with ambiguity Strong problem-solving skills and a track record of identifying business problems and implementing solutions Prior exposure to trust and safety is a bonus Compensation & Benefits
Employee Medical, Dental, & Vision premiums are 100% paid by Concentric Employer-covered premiums for dependents; medical plan options include PPO or HDHP with HSA contributions Medical FSA and Dependent Care FSA Employer-paid life, STD, LTD, and AD&D insurance 401k with employer match and immediate vesting 11 paid holidays Paid leave (vacation, sick, parental, volunteer) Pet Insurance National discount employee program Employee Assistance Program for personal needs Dedicated security and intelligence training programs for professional development Coaching and mentoring opportunities Salary: $125,000 - $130,000 USD Concentric and SPS Global are committed to equal employment opportunity and to diversity, equity, and inclusion. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Privacy: We are committed to protecting the privacy and security of applicants. You can review our GDPR and CCPA policy on our career page. EEO & Disability Information
Voluntary self-identification of disability and veteran status information is collected for compliance with government reporting requirements. Participation is voluntary. This information is used solely for equal employment opportunity monitoring and is kept confidential. For more information, see the policy on our career page. To apply, please submit your information through the application form on this page.
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