H&M
About the Role
As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You lead the full store team to excel, create an inclusive culture that promotes collaboration and entrepreneurial spirit, and are aware of the store’s strengths, opportunities, and competitors. You analyze and follow up on sales, creating plans to optimize results and profits. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day includes the following responsibilities. Customer Sales & Profit
Responsible for the total omni customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies. Represent yourself and the H&M brand positively during all customer interactions. Establish, analyze, and follow up on sales and budget goals, and create plans to optimize results. Ensure personal customer service is provided in all areas of the store, guiding customers through fashion stories and actively selling products. Promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives. Schedule to budgeted hours in line with sales budget and commercial activities. Ensure correct routines in fitting room and checkout, including transactions, returns and exchanges. Be aware of store strengths and opportunities, identify commercial opportunities and act on them. Maintain competitor awareness and knowledge. Manage store maintenance in a cost-efficient way. Ensure all admin routines for both people and operations are handled correctly. Fashion & Trend Awareness
Keep up to date with fashion scene, trends, styles, brands, products, competitors, and relevant influencers. Ensure your team provides product and fashion knowledge during customer interactions. Ensure understanding of the local area, customers, competition, and fashion trends. Team & Development
Responsible for talent and performance management in your store – recruiting, onboarding, upskilling, and developing your team. Complete performance evaluations and succession planning to support business needs and the team. Retain and share knowledge and skills with your team. Collaborate with Area team and store leadership team including VMs. Ensure excellent communication and professionalism. Responsible for the team’s planning and scheduling. Regular communication to store colleagues to inform, motivate and inspire – daily/weekly meetings, etc. Ensure all procedures, routines, security, and legal requirements in all areas of the store are followed. Participate in onboarding and relevant trainings for your role and future development. Retail Operations / Visual & Commercial Execution
Ensure a clean and tidy sales floor and back of house. Maintain high fashion quality, visual and commercial product presentation with garment care. Maintain stock levels and provide input on allocation to relevant area or sales market colleagues. Responsible for and supports the daily opening and closing of store routines and processes. Ensure full garment cycle from delivery to presentation and fitting room routines according to standards and using provided tools and technology. Keep up with in-store OMNI Services and in-store tech tools (Instore Care App, Click & Collect, Smart Store, etc.). Maintain price signs in-store to ensure strong price perception following global/local strategies and regional requirements. Update and maintain BOH areas for all colleagues (key information, health & safety, tidiness, etc.). Qualifications
Who You Are Strong leader who takes responsibility for others. Confident in coaching and development. Ambitious, an effective communicator, analytical, and comfortable working with numbers and statistics. Relevant experience in a leadership position applicable to the role. Retail management and retail operations experience. Experience collaborating closely with a team. Why You’ll Love Working at H&M
We value diverse backgrounds and strive for an inclusive environment. We are a values-driven organization guided by our seven values. You’ll have access to Colleague Resource Groups (CRGs) for community and networking. We are an inclusive company where you’re encouraged to be yourself at work. You will have access to a large global talent community for career growth. Comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave, and community days. Employee discounts at H&M Group brands. Additional Information
Compensation: expected base salary range is $68,343 - $79,620 annually. EEOC Code: OFM Pay Status: Salary, Non-Exempt (Exempt for Top Volume locations). *This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned at the company’s discretion. H&M may pay more or less than the posted range depending on qualifications. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application or interview process, please contact us at https://hm.ethicspoint.com and use Ask a Question. Benefits
We offer attractive benefits with development opportunities around the globe. All employees receive a staff discount card usable on all H&M Group brands in stores and online. Other Stories, COS, Weekday, Monki, H&M HOME, ARKET, Afound are included. Details about the H&M Incentive Program (HIP) are available here. Local markets offer different competitive perks and benefits. They may differ by employment type and country. Benefits include: 25% staff discount, medical, pharmacy, vision and dental coverage, Employee Assistance Program, paid leave, 401K, commuter benefits, Health and Dependent Care FSA, and additional voluntary benefits. Inclusion & Diversity
H&M is part of H&M Group. We are committed to inclusive, diverse, and equitable workplaces. We seek colleagues who share this commitment and consider all diversity dimensions in our recruitment process. We discourage cover letters in applications to avoid unintentional biases. Company Description
At H&M, our purpose is to liberate fashion for the many. We want to shape a world with one goal: to unleash self-expression. You’re encouraged to be yourself and take on new responsibilities from day one. Our company is committed to fostering inclusion and belonging and we actively seek diverse colleagues.
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As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You lead the full store team to excel, create an inclusive culture that promotes collaboration and entrepreneurial spirit, and are aware of the store’s strengths, opportunities, and competitors. You analyze and follow up on sales, creating plans to optimize results and profits. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day includes the following responsibilities. Customer Sales & Profit
Responsible for the total omni customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies. Represent yourself and the H&M brand positively during all customer interactions. Establish, analyze, and follow up on sales and budget goals, and create plans to optimize results. Ensure personal customer service is provided in all areas of the store, guiding customers through fashion stories and actively selling products. Promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives. Schedule to budgeted hours in line with sales budget and commercial activities. Ensure correct routines in fitting room and checkout, including transactions, returns and exchanges. Be aware of store strengths and opportunities, identify commercial opportunities and act on them. Maintain competitor awareness and knowledge. Manage store maintenance in a cost-efficient way. Ensure all admin routines for both people and operations are handled correctly. Fashion & Trend Awareness
Keep up to date with fashion scene, trends, styles, brands, products, competitors, and relevant influencers. Ensure your team provides product and fashion knowledge during customer interactions. Ensure understanding of the local area, customers, competition, and fashion trends. Team & Development
Responsible for talent and performance management in your store – recruiting, onboarding, upskilling, and developing your team. Complete performance evaluations and succession planning to support business needs and the team. Retain and share knowledge and skills with your team. Collaborate with Area team and store leadership team including VMs. Ensure excellent communication and professionalism. Responsible for the team’s planning and scheduling. Regular communication to store colleagues to inform, motivate and inspire – daily/weekly meetings, etc. Ensure all procedures, routines, security, and legal requirements in all areas of the store are followed. Participate in onboarding and relevant trainings for your role and future development. Retail Operations / Visual & Commercial Execution
Ensure a clean and tidy sales floor and back of house. Maintain high fashion quality, visual and commercial product presentation with garment care. Maintain stock levels and provide input on allocation to relevant area or sales market colleagues. Responsible for and supports the daily opening and closing of store routines and processes. Ensure full garment cycle from delivery to presentation and fitting room routines according to standards and using provided tools and technology. Keep up with in-store OMNI Services and in-store tech tools (Instore Care App, Click & Collect, Smart Store, etc.). Maintain price signs in-store to ensure strong price perception following global/local strategies and regional requirements. Update and maintain BOH areas for all colleagues (key information, health & safety, tidiness, etc.). Qualifications
Who You Are Strong leader who takes responsibility for others. Confident in coaching and development. Ambitious, an effective communicator, analytical, and comfortable working with numbers and statistics. Relevant experience in a leadership position applicable to the role. Retail management and retail operations experience. Experience collaborating closely with a team. Why You’ll Love Working at H&M
We value diverse backgrounds and strive for an inclusive environment. We are a values-driven organization guided by our seven values. You’ll have access to Colleague Resource Groups (CRGs) for community and networking. We are an inclusive company where you’re encouraged to be yourself at work. You will have access to a large global talent community for career growth. Comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave, and community days. Employee discounts at H&M Group brands. Additional Information
Compensation: expected base salary range is $68,343 - $79,620 annually. EEOC Code: OFM Pay Status: Salary, Non-Exempt (Exempt for Top Volume locations). *This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned at the company’s discretion. H&M may pay more or less than the posted range depending on qualifications. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application or interview process, please contact us at https://hm.ethicspoint.com and use Ask a Question. Benefits
We offer attractive benefits with development opportunities around the globe. All employees receive a staff discount card usable on all H&M Group brands in stores and online. Other Stories, COS, Weekday, Monki, H&M HOME, ARKET, Afound are included. Details about the H&M Incentive Program (HIP) are available here. Local markets offer different competitive perks and benefits. They may differ by employment type and country. Benefits include: 25% staff discount, medical, pharmacy, vision and dental coverage, Employee Assistance Program, paid leave, 401K, commuter benefits, Health and Dependent Care FSA, and additional voluntary benefits. Inclusion & Diversity
H&M is part of H&M Group. We are committed to inclusive, diverse, and equitable workplaces. We seek colleagues who share this commitment and consider all diversity dimensions in our recruitment process. We discourage cover letters in applications to avoid unintentional biases. Company Description
At H&M, our purpose is to liberate fashion for the many. We want to shape a world with one goal: to unleash self-expression. You’re encouraged to be yourself and take on new responsibilities from day one. Our company is committed to fostering inclusion and belonging and we actively seek diverse colleagues.
#J-18808-Ljbffr