ZipRecruiter
Operations Support - Technical Advisor
ZipRecruiter, Colorado Springs, Colorado, United States, 80509
Job DescriptionJob Description
Infinity’s niche in the aerospace and defense industry is specialized solutions that help bridge the gap between space and ground. This is no small task, and we owe our success to our team who help us fulfill our mission; to match people with their legacies for betterment of the world. There is always a place at Infinity for a motivated, capable individual seeking a career to better the world. We prioritize supporting our team through exceptional benefits, work-life balance, and structured career development. At Infinity, WE ARE MORE – now, come be more with us!
Position Overview
This Operations Support - Technical Advisor will provide Level 2 support to Level 1 Support Desk personnel and In-Room Technical Advisor (TA) staff. This task is primarily performed at Schriever Space Force Base (SSFB).
Primary Responsibilities
Provide organizational and intermediate level support to operations of CCS-C systems in all facilities at SSFB and Vandenberg Space Force Base (VSFB) at the Backup Satellite Operations Center - Vandenberg (BSOC-V). This position requires a Security Plus certification to maintain a privileged account on the system. In some cases, the need to perform troubleshooting to restore operational capabilities may require working outside of normal business hours including weekends.
Mission Problem Report (MPR) and Deficiency Report (DR) resolution
System administrator support
Draft MILSATCOM Operational Requests (MORs)
Installation support including maintaining critical spares and bench stock
Performing Preventative Maintenance Inspections (PMIs)
Removing and replacing faulty equipment
Restoring systems to operations within contractually mandated timelines
Maintaining organizational maintenance procedures
User account management (new and existing accounts)
File transfers as required by users
Classified courier support
Log and data collection to support Kratos engineering
Support all Kratos operations meetings
Support user meetings as required
Minimum Qualifications
Security + Certification required
2+ years of experience supporting MILSATCOM or DoD operations
Experience with MPR/DR processes and system issue tracking
Basic system administration (Windows/Linux), including user account management
Knowledge of MILSATCOM operations and drafting Operational Requests (MORs)
Hands-on maintenance experience (PMIs, hardware replacement, system restoration)
Familiarity with classified environments and secure data/file transfers
Strong troubleshooting skills in time-sensitive, mission-critical settings
Ability to manage maintenance procedures, spares, and bench stock
Effective communication and teamwork skills
Proficiency with Microsoft Office and basic documentation practices
Qualifications:
Experience with Kratos systems, SATCOM terminals, or RF components
Familiarity with DoD maintenance and ticketing systems (e.g., Remedy)
Basic scripting (e.g., PowerShell, Bash) or automation experience
Understanding of secure system handling (NISPOM, ICD 503)
Experience writing SOPs and supporting user/technical meetings
Education/Experience
Bachelor's Degree in IT related is desired, but not required. At least 3 years of relevant experience is required.
Clearance Requirement
DoD TS/SCI
Infinity Benefits
Great Company Culture. Infinity firmly believes that our success is due to the happiness and personal satisfaction of our employees.
Health Benefits. 100% Company Paid Medical and Dental for you AND your family.
Work that Stays at Work. Genuine work/life balance and flexibility. We know our employees have lives outside of work and we support you in living them!
Rest and Relaxation.
Three weeks' Vacation – Front Loaded on the day you start, and we pay for you to go on our company reward trip (ask us about this!)
Health and Wellness. We offer 48 hours of sick leave, in addition to your Vacation, as well as Flex-Spending options (Medical and Dependent Care)
Prepare for the Future. 401(k) company contribution, with free professional financial planning advisors
Education and Professional Training Reimbursement.
We support our employees career aspirations and growth!
Profit Sharing Plan.
Infinity’s success is due to our employees. Eligible employees are able to participate in our Profit-Sharing Plan.
And more!
U.S. Citizenship is required.
EOE including /vet
To learn more about our company and benefits, please visit: Infinity Careers
Anticipated to Close:
08/29/25
Infinity’s niche in the aerospace and defense industry is specialized solutions that help bridge the gap between space and ground. This is no small task, and we owe our success to our team who help us fulfill our mission; to match people with their legacies for betterment of the world. There is always a place at Infinity for a motivated, capable individual seeking a career to better the world. We prioritize supporting our team through exceptional benefits, work-life balance, and structured career development. At Infinity, WE ARE MORE – now, come be more with us!
Position Overview
This Operations Support - Technical Advisor will provide Level 2 support to Level 1 Support Desk personnel and In-Room Technical Advisor (TA) staff. This task is primarily performed at Schriever Space Force Base (SSFB).
Primary Responsibilities
Provide organizational and intermediate level support to operations of CCS-C systems in all facilities at SSFB and Vandenberg Space Force Base (VSFB) at the Backup Satellite Operations Center - Vandenberg (BSOC-V). This position requires a Security Plus certification to maintain a privileged account on the system. In some cases, the need to perform troubleshooting to restore operational capabilities may require working outside of normal business hours including weekends.
Mission Problem Report (MPR) and Deficiency Report (DR) resolution
System administrator support
Draft MILSATCOM Operational Requests (MORs)
Installation support including maintaining critical spares and bench stock
Performing Preventative Maintenance Inspections (PMIs)
Removing and replacing faulty equipment
Restoring systems to operations within contractually mandated timelines
Maintaining organizational maintenance procedures
User account management (new and existing accounts)
File transfers as required by users
Classified courier support
Log and data collection to support Kratos engineering
Support all Kratos operations meetings
Support user meetings as required
Minimum Qualifications
Security + Certification required
2+ years of experience supporting MILSATCOM or DoD operations
Experience with MPR/DR processes and system issue tracking
Basic system administration (Windows/Linux), including user account management
Knowledge of MILSATCOM operations and drafting Operational Requests (MORs)
Hands-on maintenance experience (PMIs, hardware replacement, system restoration)
Familiarity with classified environments and secure data/file transfers
Strong troubleshooting skills in time-sensitive, mission-critical settings
Ability to manage maintenance procedures, spares, and bench stock
Effective communication and teamwork skills
Proficiency with Microsoft Office and basic documentation practices
Qualifications:
Experience with Kratos systems, SATCOM terminals, or RF components
Familiarity with DoD maintenance and ticketing systems (e.g., Remedy)
Basic scripting (e.g., PowerShell, Bash) or automation experience
Understanding of secure system handling (NISPOM, ICD 503)
Experience writing SOPs and supporting user/technical meetings
Education/Experience
Bachelor's Degree in IT related is desired, but not required. At least 3 years of relevant experience is required.
Clearance Requirement
DoD TS/SCI
Infinity Benefits
Great Company Culture. Infinity firmly believes that our success is due to the happiness and personal satisfaction of our employees.
Health Benefits. 100% Company Paid Medical and Dental for you AND your family.
Work that Stays at Work. Genuine work/life balance and flexibility. We know our employees have lives outside of work and we support you in living them!
Rest and Relaxation.
Three weeks' Vacation – Front Loaded on the day you start, and we pay for you to go on our company reward trip (ask us about this!)
Health and Wellness. We offer 48 hours of sick leave, in addition to your Vacation, as well as Flex-Spending options (Medical and Dependent Care)
Prepare for the Future. 401(k) company contribution, with free professional financial planning advisors
Education and Professional Training Reimbursement.
We support our employees career aspirations and growth!
Profit Sharing Plan.
Infinity’s success is due to our employees. Eligible employees are able to participate in our Profit-Sharing Plan.
And more!
U.S. Citizenship is required.
EOE including /vet
To learn more about our company and benefits, please visit: Infinity Careers
Anticipated to Close:
08/29/25