David's Bridal is hiring: Customer Service Representative in Savannah

Overview

Join to apply for the Customer Service Representative role at David's Bridal.

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category and takes care of customers with one of the highest customer service scores in retail.

We make dreams happen—apply today!

Responsibilities

• The Customer Service Representative is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.
• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person; communicate clearly and concisely by adapting your style to suit the customer, solving problems, and resolving conflicts.
• Use all systems to manage the customer flow to deliver a Five-Star Customer Service experience.
• Maintain all service commitments, including being prepared, welcoming, meeting customer needs, and fulfilling operational checklist tasks while addressing emotional and practical needs.
• Provide an exceptional service experience to multiple customers at one time and contribute to the store’s Five-Star Service goals.
• Proactively address customer concerns with confidence, knowing when to escalate and partner with the leadership team.
• Communicate how alterations and personalization options can enhance the dress for her event, in partnership with Alterations.
• Maintain store standards to support a flawless shopping experience and dress code policy.
• Respond promptly to customer questions with product and service information.
• Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in inventory management procedures, processing orders, receiving, and ensuring first quality standards for all merchandise.
• Support cash wrap processes and transactions with accuracy to make every customer feel celebrated.
• Assist with sales promotions and visual updates.
• Other duties as assigned.

Physical Demands

• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; talk to and hear customers. The employee must occasionally lift up to 25 pounds. The employee must be able to see up close and at a distance, use peripheral vision and depth perception, and use a computer, electronic devices, and phones for long periods of time.

Education & Credentials

• High school diploma or equivalent, or 1-2 years prior retail experience in an apparel, service, or specialty store environment.

Part Time Benefits Include

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet – Get Paid Early
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances - Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discounts for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance

Starting pay ranges from $12-15/hr and varies by location, position, training, and experience. This base pay range is specific to the state this role is posted in and may not apply to other locations.

David’s Bridal is committed to Diversity, Equity, and Inclusion, and encourages applications from all qualified candidates. For accommodations during the application process, contact Human Resources at humanresources@dbi.com or 610.943.5048.

Disclaimer: This description highlights the general nature and level of work performed. It is not a comprehensive description of all duties, responsibilities, and qualifications. Actual duties may vary.