David's Bridal is hiring: Customer Service in El Paso

Overview

David’s Bridal is hiring a Part-Time Customer Service Representative (CSR). The CSR is responsible for interacting with all customers in a friendly, empathetic, authentic, and professional manner to deliver a Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, store systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.

Responsibilities

• Welcome all customers with genuine, friendly enthusiasm in person, over the phone, and via virtual chats; adapt communication style to solve problems and resolve conflicts; maintain clear and concise communication.
• Use all systems to manage customer flow and deliver a Five-Star Customer Service experience.
• Maintain service vows: be prepared, welcoming, meet needs, and be there for all customers, including completing operational checklists and addressing emotional and practical needs.
• Provide an exceptional service experience to multiple customers at once while contributing to the store’s Five-Star service goals.
• Proactively address customer concerns with confidence; know when to escalate and partner with leadership.
• Explain how alterations can enhance the dress for the event in partnership with Alterations; promote alteration services and personalization options.
• Maintain store standards to support a flawless shopping experience and uphold the Dress Code policy.
• Respond promptly to customer questions with product and service information.
• Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in inventory management procedures, including processing orders, receiving, and ensuring first-quality standards for all merchandise.
• Support cash wrap processes and transactions with accuracy to ensure customers feel celebrated.
• Assist with sales promotions and visual updates; perform other duties as assigned.

Qualifications

• High school diploma or equivalent, or 1-2 years of prior retail experience in apparel, service, or a specialty store environment.

Base Pay

Base pay range: $11.00/hr – $13.00/hr.

Part-Time Benefits Include

• Rewarding environment and competitive pay
• Team bonus
• Dayforce Wallet – Get Paid Early
• Generous Team Member Discount after first pay period
• Vision care
• Supplemental insurances (Critical Illness, Hospital Indemnity, Accidental Injury)
• 401(k) program
• Discounts for identity theft protection, home and auto insurance, mobile services
• Legal benefits (MetLife Hyatt Legal Plans)
• Pet Insurance

EEO and Accommodation

David’s Bridal is an equal opportunity employer. We encourage applications from all qualified candidates. We provide accommodations for persons with disabilities during the application process. For accommodation information, contact Human Resources at humanresources@dbi.com or 610.943.6200.

Disclaimer: This job description highlights the general nature and level of work performed. It is not a comprehensive description of all duties, responsibilities, and qualifications. The starting pay may vary based on factors including location, training, experience, and internal equity. The base pay range shown is specific to the posting location.