IT Operations Engineer, Application Support Job at Point72 Asset Management, L.P

A Career with Point72’s Technology Team As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open source and AI solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. What you’ll do Lead the build out of the Macro trading application support function which will provide technical support to our investment professionals Act as a key escalation point for application incident management, leading communications with end-users and senior technology stakeholders on the progress and status of incident resolution Provide cross training to the larger support team on the Macro trading applications and ensure that process documentation is maintained Design and implement robust processes for Macro investment professional application onboarding, including initial setup, access management and user limits administration Implement and regularly review processes, procedures, and policies, and introduce automation to improve team consistency and performance Collaborate with users and technology teams to create project plans Review technology requests and incidents to ensure a high level of internal client service. Produce and report metrics to track performance and trends over time. What’s required 7+ years of application support experience within the financial services industry Experience with SQL and other scripting languages Experience working with Unix Prior experience in a team lead or senior role, demonstrating ability to mentor individuals with varying levels of experience Experience managing major outage communications and proven ability to efficiently resolve application issues Strong understanding of order management workflows Commitment to the highest ethical standards We take care of our people We invest in our people, their careers, their health, and their well-being. When you work here, we provide: Fully-paid health care benefits Generous parental and family leave policies Mental and physical wellness programs Volunteer opportunities Non-profit matching gift program Support for employee-led affinity groups representing women, minorities and the LGBT+ community Tuition assistance A 401(k) savings program with an employer match and more About Point72 Point72 Asset Management is a global firm led by Steven Cohen that invests in multiple asset classes and strategies worldwide. Resting on more than a quarter-century of investing experience, we seek to be the industry’s premier asset manager through delivering superior risk-adjusted returns, adhering to the highest ethical standards, and offering the greatest opportunities to the industry’s brightest talent. We’re inventing the future of finance by revolutionizing how we develop our people and how we use data to shape our thinking. For more information, visit www.Point72.com/working-here #J-18808-Ljbffr