LHH Recruitment Solutions
Senior Customer Service Representative
LHH Recruitment Solutions, Portland, Oregon, United States, 97204
LHH Recruitment Solutions is partnering with a reputable company based in Portland, OR, to hire a
Senior Customer Service Representative . We are seeking a dedicated professional who is passionate about providing excellent service and supporting both customers and internal teams. This is a great opportunity to join a stable organization with the potential to transition into a permanent role.
Location:
Portland, OR Duration:
Temp-to-hire Schedule:
Monday-Friday, 8:00 AM - 5:00 PM Compensation:
$25 - $32 per hour, depending on experience
Responsibilities:
Serve as the primary point of contact for customer inquiries, ensuring timely and professional responses
Resolve complex customer issues with a high level of accuracy and empathy
Collaborate with internal teams to escalate and address customer concerns when necessary
Maintain detailed and accurate customer records
Assist with process improvements to enhance overall customer satisfaction
Provide training and mentorship to junior team members as needed
Qualifications:
3+ years of experience in customer service, preferably in a senior or lead role
Strong problem-solving and conflict-resolution skills
Excellent communication skills, both written and verbal
Ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office Suite and CRM systems
Demonstrated ability to provide leadership and support within a team setting
Pay Details:
$25.00 to $32.00 per hour
Search managed by:
Jake Anderson
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Senior Customer Service Representative . We are seeking a dedicated professional who is passionate about providing excellent service and supporting both customers and internal teams. This is a great opportunity to join a stable organization with the potential to transition into a permanent role.
Location:
Portland, OR Duration:
Temp-to-hire Schedule:
Monday-Friday, 8:00 AM - 5:00 PM Compensation:
$25 - $32 per hour, depending on experience
Responsibilities:
Serve as the primary point of contact for customer inquiries, ensuring timely and professional responses
Resolve complex customer issues with a high level of accuracy and empathy
Collaborate with internal teams to escalate and address customer concerns when necessary
Maintain detailed and accurate customer records
Assist with process improvements to enhance overall customer satisfaction
Provide training and mentorship to junior team members as needed
Qualifications:
3+ years of experience in customer service, preferably in a senior or lead role
Strong problem-solving and conflict-resolution skills
Excellent communication skills, both written and verbal
Ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office Suite and CRM systems
Demonstrated ability to provide leadership and support within a team setting
Pay Details:
$25.00 to $32.00 per hour
Search managed by:
Jake Anderson
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.