Axios Professional Recruitment
Customer Service Job at Axios Professional Recruitment in Grand Rapids
Axios Professional Recruitment, Grand Rapids, MI, US
Job Description
Job Description
Personal Insurance Customer Service Agent
Location: Grand Rapids, MI
Company: Independent Insurance Agency (Partnered with Axios Professional Recruitment)
Location: Grand Rapids, MI
Company: Independent Insurance Agency (Partnered with Axios Professional Recruitment)
Axios Professional Recruitment is proud to partner with a respected independent insurance agency in Grand Rapids that is actively seeking a Personal Insurance Customer Service Agent. This is a great opportunity for someone who is detail-oriented, service-minded, and passionate about helping people navigate their insurance needs.
Benefits:
- Competitive annual salary
- Medical, dental, and vision insurance
- Retirement savings account
- Paid time off and paid holidays
- Friendly, fast-paced work environment
Key Responsibilities:
- Provide responsive, accurate, and friendly service to clients regarding their personal insurance policies
- Assist clients with policy changes, coverage questions, billing inquiries, and claims support
- Serve as a liaison between clients and insurance carriers such as Safeco, Progressive, American Modern, Aegis, National General, and PURE
- Maintain accurate and up-to-date customer records in accordance with HIPAA and agency standards
- Identify opportunities to enhance coverage or improve client satisfaction through proactive service
- Collaborate with team members to ensure a seamless customer experience
Qualifications:
- 2+ years of experience in personal insurance customer service
- Strong interpersonal and communication skills, both written and verbal
- Excellent organizational and problem-solving abilities
- Demonstrated commitment to customer satisfaction and relationship building
- Comfortable using modern technology and insurance management systems
- Able to manage multiple tasks efficiently and independently
About Axios Professional Recruitment:
Axios is West Michigan’s largest employee-owned staffing and recruiting firm. Since 1988, we've connected more than 300,000 professionals with top employers who care about long-term success. Our mission is to help people find meaningful, lasting careers — not just jobs.