Ada County Highway District
IT Service Desk Analyst
Applications are now being accepted for the position of IT Service Desk Analyst in the IT Department. This is a non-exempt position with a starting wage of: $22.80 - $26.30 per hour/DOQ. ACHD offers an excellent benefit package with medical, vision and dental insurance, paid maternity/paternity leave, daycare assistance, 401K match, paid vacation and holidays and membership in the Public Employee Retirement System of Idaho (PERSI). Primary Responsibilities • Provide first-level support for desktop computers, laptops, cellular devices, printers, and conference room technologies. Responsibilities include installation, diagnosis, repair, maintenance, upgrades, and documentation of hardware and software. • Support and maintain conference room audio/visual systems, ensuring smooth operation for meetings and presentations. • Respond to user inquiries and technical issues via the Service Desk ticketing system, ensuring timely resolution and clear communication. Provide basic training and guidance to users on hardware and software usage. • Demonstrate empathy, patience, and professionalism when assisting users, ensuring a positive support experience. • Collaborate effectively with team members and other departments, contributing to a supportive and inclusive work environment. • Assist with the administration of physical security systems, network infrastructure, servers, and cloudbased communication platforms as needed. Qualifications • Strong familiarity with Windows 11, Microsoft Office applications, and network folder storage in a business environment. • Adobe, Autodesk, and Active Directory experience is a plus. • Experience working within an IT team using a ticketing system to manage and prioritize support requests. • Strong foundational knowledge of personal computers, software, networking, and troubleshooting techniques. Ability to connect and configure devices in a networked environment. • Excellent communication and customer service skills, with the ability to explain technical concepts clearly to non-technical users. • Demonstrated ability to work collaboratively in a team setting, adapt to changing priorities, and take initiative when working independently. • Strong problem-solving mindset, attention to detail, and a willingness to learn and grow within the role. • A degree in Computer Information Science or a related field is preferred. Equivalent combinations of education, experience, and training will also be considered. An AA/EEO/ADA Employer Preference may be given to veterans who qualify under state and federal laws and regulations Salary/Compensation: $22.80 - $26.30 per hour recblid prj3kkxyzr7f7dv3y5agha5rmp42qq
Applications are now being accepted for the position of IT Service Desk Analyst in the IT Department. This is a non-exempt position with a starting wage of: $22.80 - $26.30 per hour/DOQ. ACHD offers an excellent benefit package with medical, vision and dental insurance, paid maternity/paternity leave, daycare assistance, 401K match, paid vacation and holidays and membership in the Public Employee Retirement System of Idaho (PERSI). Primary Responsibilities • Provide first-level support for desktop computers, laptops, cellular devices, printers, and conference room technologies. Responsibilities include installation, diagnosis, repair, maintenance, upgrades, and documentation of hardware and software. • Support and maintain conference room audio/visual systems, ensuring smooth operation for meetings and presentations. • Respond to user inquiries and technical issues via the Service Desk ticketing system, ensuring timely resolution and clear communication. Provide basic training and guidance to users on hardware and software usage. • Demonstrate empathy, patience, and professionalism when assisting users, ensuring a positive support experience. • Collaborate effectively with team members and other departments, contributing to a supportive and inclusive work environment. • Assist with the administration of physical security systems, network infrastructure, servers, and cloudbased communication platforms as needed. Qualifications • Strong familiarity with Windows 11, Microsoft Office applications, and network folder storage in a business environment. • Adobe, Autodesk, and Active Directory experience is a plus. • Experience working within an IT team using a ticketing system to manage and prioritize support requests. • Strong foundational knowledge of personal computers, software, networking, and troubleshooting techniques. Ability to connect and configure devices in a networked environment. • Excellent communication and customer service skills, with the ability to explain technical concepts clearly to non-technical users. • Demonstrated ability to work collaboratively in a team setting, adapt to changing priorities, and take initiative when working independently. • Strong problem-solving mindset, attention to detail, and a willingness to learn and grow within the role. • A degree in Computer Information Science or a related field is preferred. Equivalent combinations of education, experience, and training will also be considered. An AA/EEO/ADA Employer Preference may be given to veterans who qualify under state and federal laws and regulations Salary/Compensation: $22.80 - $26.30 per hour recblid prj3kkxyzr7f7dv3y5agha5rmp42qq