IT Support Technician

Overview

IT Support Technician at State Technical College of Missouri. On-Site, Monday - Friday, 8:00 a.m. - 5:00 p.m. Salary starts at $50,000 per year. This role reports to the Director of Information Technology and helps lead projects related to installation and maintenance of IT systems.

Responsibilities

• Maintain the hardware and software throughout the College including installation, configuration, and repairs of technology equipment
• Provide technical support for classrooms, conference rooms, offices, labs, eateries, and other spaces controlled by the College
• Train users including students, staff, and faculty on the proper use of hardware and software
• Install and configure computer hardware and peripheral equipment in all College spaces as assigned
• Perform routine maintenance and repair on computers and peripheral equipment, laptops, mobile devices, printers; network cabling and connected networked devices
• Troubleshoot and assist with repairing network-connected, device-related issues (LAN/WAN connectivity, equipment connectivity)
• Install and configure software, including operating systems and applications such as Windows, Mac OS, MS Office, and other software used in teaching and administrative environments
• Run/terminate network and other cabling in walls, ceilings, crawlspaces, and other areas as assigned
• Coordinate/escalate technology issues with the IT Help Desk, Network Services, and other IT departments
• Provide occasional IT/AV support at evening and weekend high-profile events and meetings
• Help maintain inventory control for all computers and computer-related equipment
• Other duties as assigned

Required Qualifications

• 5 years of work experience directly related to the position
• Experience troubleshooting computer equipment in a networked environment; some experience with network issues
• Experience with software deployment methods including deployment tools, scripts and batch files
• Experience with video and sound equipment including projectors and racked AV equipment
• Excellent interpersonal skills with a focus on customer service
• Ability to work collaboratively in a team environment and on independent projects
• Creative and out-of-the-box thinking as well as standard industry methods for providing technical support
• Must be able to lift and carry or move up to 70 pounds regularly/occasionally
• Must be able to ascend/descend ladders, scaffolds, stairs; work in confined spaces and in proximity to loud equipment
• Must be able to operate test equipment, machinery and AV equipment; use power tools; lift heavy loads up to 50 lbs; work at heights using ladders and scaffolding; and drive a motor vehicle

Preferred Qualifications

• Previous experience in technology support in education or higher education strongly preferred

Essential Job Duties

• Maintain the hardware and software throughout the College including installation, configuration, and repairs of technology equipment
• Provide technical support for classrooms, conference rooms, offices, labs, eateries, and any other spaces controlled by the College
• Train users including students, staff, and faculty on the proper use of hardware and software
• Install and configure computer hardware and peripheral equipment in all College spaces as assigned
• Perform routine maintenance and repair on computers and peripheral equipment, laptops, mobile devices, printers; network cabling and connected networked devices
• Troubleshoot and assist with repairing network-connected, device-related issues (LAN and WLAN connectivity and equipment connectivity)
• Install and configure computer software, including operating systems and applications such as Windows, Mac OS, and MS Office; various email applications and software used in teaching and administrative environments
• Run/terminate network and other cabling in walls, ceilings, crawlspaces, and other areas as assigned
• Coordinate/escalate technology issues with the IT Help Desk, Network Services, and other IT departments
• Provide occasional IT/AV support at evening and weekend high-profile events and meetings
• Help maintain inventory control for all computers and computer-related equipment
• Other duties as assigned

State Technical College of Missouri is an Equal Opportunity, Equal Employment Opportunity organization and does not discriminate against any protected class in our educational programs, activities, or employment opportunity. Please see our complete Non-Discrimination Policy.