RECEPTIONIST- Evenings Job at Universal Health Services, Inc. in Norfolk

Responsibilities

Kempsville Center for Behavioral Health invites applications for the position of Receptionist. Located in Norfolk, Virginia, Kempsville Center for Behavioral Health is a leading community partner providing acute, residential, and Partial Hospitalization treatment for children and teens exhibiting behavioral and/or mental health concerns. The hospital is dedicated to providing high quality care to children, adolescents and their families. We provide quality care to children and adolescents in need, using quality, evidence based practice treatments. Founded in 1986, Kempsville Center for Behavioral Health is an 82-bed hospital facility accredited by The Joint Commission (TJC), and licensed by the Commonwealth of Virginia and The Virginia Department of Behavioral Health and Developmental Services (DBHDS).

Reporting to the Executive Assistant, the Receptionist provides professional communication support by operating the hospital telephone system for incoming calls, greeting, receiving and screening visitors, and performing other clerical duties as assigned. This highly visible position is the first member that guests and visitors interact with upon arrival at the hospital, and therefore must maintain a high level of communication and professionalism.

Additional duties and responsibilities include :

• Greets all visitors and guests, directs each to complete and comply with arrival and identification procedures, including documenting activity within visitor logs; announces guests and visitors to the appropriate staff or unit by following visitor control policies.
• Operates the telephone system and maintains knowledge of overall facility systems and equipment.
• Answers incoming calls promptly, responds to and directs/ routes to appropriate entity; utilizes paging equipment to contact facility personnel; assists with intra-facility communications by taking messages, locating staff, and relaying information.
• Fosters effective communication in the milieu consistent with therapeutic goals; fosters effective communication with staff members, and champions dialogue in addressing concerns.
• Serves as a role model for patients/residents to observe and learn socially effective values, attitudes and behaviors and demonstrates Service Excellence.
• Interprets facility and departmental policies and works cohesively with the department in the attainment of organizational objectives.

Qualifications

• Demonstrated ability to communicate effectively, both verbally and in writing.
• Skill in the use of paging systems, including switchboards and overhead communication systems.
• Demonstrated ability to maintain confidentiality and professionalism, when handling matters of elevated importance.
• Demonstrated experience of 6 months or more providing receptionist and switchboard based services to guests; in a hospital setting preferred.
• High school diploma or its equivalent; or equivalent combination of education and experience that provides the requisite knowledge, skills and abilities.
• Skill in the use of computer systems and software applications, including Microsoft Office Suite (Word and Excel) preferred.
• Shift is assigned (weekend) but requires flexibility and ability to work alternating hours or shifts, on rare occasions. Will serve as a floater for other receptionists as needed.
• Must be able to handle multiple competing tasks with minimum supervision and take initiative on matters of revolving urgency.

SHIFT DETAILS : Evening shift with rotating weekends and holidays

BENEFITS :

UHS Kempsville Center for Behavioral Health offers a comprehensive benefits package including:

• Competitive salary and opportunities for career advancement
• Excellent benefits program – Medical, Dental, Vision, Life Insurance, Health Savings Account, Flexible Spending Accounts, Short & Long Term Disability
• UHS Retirement Savings Plan
• Stock Purchase Plan
• Generous paid time off (PTO)
• Opportunity to work with an exceptional team

UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.

UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.

Notice

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