IT Specialist Job at BlackTree Technical Group, Inc. in Acton
BlackTree Technical Group, Inc., Acton, MA, US
Job Description
Education and Experience:
• ITIL v3 familiarity and experience a plus
• ITIL Certification a strong plus
• ServiceNow Certification a strong plus
• Other relevant IT certifications (CompTIA A+, MCSE/MCSA/AZURE Cloud, CCENT, VMware AirWatch, Apple, etc) a plus
• Strong understanding of secure endpoint management
Minimum Requirements:
• 1+ years of hands on ServiceDesk experience
• Experience installing and troubleshooting Windows Operating systems
• Experience installing and troubleshooting Mac Operating systems
• Experience installing and troubleshooting applications across a variety of systems environments
• Experience with Apple and Android mobile products and MDM provisioning
• Experience installing and troubleshooting applications across a variety of systems environments
• Experience with endpoint management platforms (Microsoft SCCM, VMware AirWatch)
• Experience working with wired and wireless corporate networks