Expedia Group
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Introduction to the team Join Expedia Group as we redefine the future of travel loyalty. Were looking for a visionary leader to step into a Director role that is a key part of our overall loyalty strategy. Reporting directly to the SVP of Traveler Engagement and Loyalty, you’ll play a pivotal role in shaping the future of the Expedia Group Credit and Gift Card products — leading a high-impact team, driving strategic cross-functional initiatives, and ensuring a seamless customer migration experience. If youre passionate about travel, thrive in fast-paced environments, and want to influence the long-term growth of one of the world’s largest travel platforms, we’d love to hear from you. In this role, you will; Own the Credit Card product and financial results including defining marketing strategy, shaping customer experience across touch points (websites, apps, bank channels, etc), messaging the value propositions, and partnering with the technology team to integrate card functionalities to the EG ecosystem Lead coordination of the multiple inputs/outputs required to define the future program, such as user experience research, leadership consensus, roadmap alignment (with tech teams), & card design and creatives (with Creative teams). Define and lead the of future Credit Card branding and how it aligns with the positioning of House of Brands’ strategy Create forecast and manage budgets for Credit Card and Gift Card programs Ongoing management of program-related stakeholder updates, program implementation and management across teams Socialization and alignment across Expedia Group (inside and outside of Marketing) of the transformation and migration plan Managing the current Hotels.com Gift Card program and the launch of future Gift Card expansion Act as a subject matter and industry expert in the Credit Card business, providing authoritative guidance and thought leadership across the business. Translate complex and ambiguous business needs into actionable team strategies that support wider organizational objectives. Develop talent through coaching and career development, enabling cross-functional movement and fostering a culture of growth and trust. Provide deep customer and market insight, guiding product development and marketing strategies to enhance competitive differentiation and customer value. Experience and Qualifications; 10 years’ experience in multiple marketing subject areas, actively leading multi-million-dollar initiatives or programs, managing trade-offs between short-term and long-term return including at least 5 years directly running a credit card portfolio Experience with loyalty programs in various Direct to Consumer businesses Strong understanding of credit card program principles, mechanics, economics, and competitive/industry trends Passion for travel loyalty and credit card programs and creating a rewarding and standout customer experience Previous experience in gift cards and/or loyalty marketing highly desirable Understanding and experience with org wide programmatic efforts including communications and performance reporting presentations Highly analytical and methodical with a problem-solving approach; must be able to break complex problems down into pieces and create a clear and compelling data-driven narrative Eager to collaborate across multiple teams (within Brands/Marketing, Technology, and beyond) and influence senior stakeholders for agreement on proposals Proven track record of executing and managing change across multiple teams including marketing, product & technology, finance, and analytics in a matrixed environment Travel experience a plus The total cash range for this position in Seattle is $197,000.00 to $275,500.00. Employees in this role have the potential to increase their pay up to $315,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in New York is $212,500.00 to $297,500.00. Employees in this role have the potential to increase their pay up to $340,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in Austin is $197,000.00 to $275,500.00. Employees in this role have the potential to increase their pay up to $315,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future. Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent ( IATAN ) membership. View our full list of benefits . Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request . We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Groups family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs . Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employees I-9 to confirm work authorization.