Collabera
Overview
Join to apply for the Customer Service role at Collabera
This range is provided by Collabera. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$18.00/hr - $20.00/hr
Location: Kingwood, TX 77339 (Fully Onsite)
Duration: 12 months (Possibility of Extension)
Pay Range: $18/hr - $20/hr
Responsibilities
- The Customer Service Specialist is primarily responsible for handling inbound customer calls regarding account questions and similar matters.
- Receives customer phone calls and resolves issues/concerns if necessary
- Research accounts for discovering pertinent information and issues
- Determines the best method to resolve problems to ensure customer satisfaction and adherence to company policies
- Responds to billing inquiries
- Handles verification of pay histories and quote payoffs
- Coordinates problem resolution with appropriate departments
- Informs customers of standard procedures or the resolution of the problem
- Follows up, either verbally or in writing, to ensure customer satisfaction
- Works with either close supervision or under clearly defined procedures
- This position is incentive eligible.
Qualifications
- High School Diploma or GED
- Bilingual Spanish - Must Have
- One (1) year of customer service experience
- Skills and Competencies
- Ability to manage multiple priorities
- Ability to learn additional systems as needed
- Ability to work in a team environment when applicable
- Ability to work under pressure and meet deadlines
- Proficiency in MS Office (Excel, Word, PowerPoint, Outlook, etc.)
- Strong attention to detail and proofreading skills
- Strong verbal, written communication, and organizational skills
- Strong work ethic and self-motivation
- The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable
Seniority level
Entry level
Employment type
Contract
Job function
Other