Astellas Pharma
Associate Supply Chain Operations
Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas!
Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at www.astellas.com .
This position is based in Northbrook, Illinois. Hybrid work from certain states may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines. Candidates interested in hybrid work are encouraged to apply.
Purpose:
This position is part of the Supply Chain team, supporting the area of Reverse Logistics, which includes managing customer returns and damages for the U.S. and Canadian markets.
The role reports to the Supply Chain Manager and requires excellent time management and prioritization skills, as well as strong collaboration with cross-functional teams, including Quality Assurance (QA), Trade, Legal, and Customer Operations.
Essential Job Responsibilities:
Process returns of expired products for U.S. and Canadian customers, ensuring all returned goods are handled accurately and in a timely manner
Manage damage claims from customers, ensuring each claim is thoroughly investigated and resolved promptly.
Respond to customer inquiries related to returns or damage, maintaining a high level of customer satisfaction throughout the process.
Collaborate closely with the third-party return processor to address return-related issues and identify opportunities for process improvements.
Ensure that all returns and damages processes are J-SOX compliant and adhere to established procedures.
Qualifications Required:
Bachelor’s degree in Business, Supply Chain Management, or a related field.
Proficiency in data management and analysis tools.
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Working Environment:
This position is a remote position and will not require on-site work.
Salary Range:
$57,400 - 82,000 (NOTE: Final salary could be more or less, based on experience)
Benefits:
Medical, Dental and Vision Insurance
Generous Paid Time Off options, including Vacation and Sick time, plus national holidays including year-end shut down
401(k) match and annual company contribution
Company paid life insurance
Annual Corporate Bonus and Quarterly Sales Incentive for eligible positions
Long Term Incentive Plan for eligible positions
Referral bonus program
#LI-TR1
Category Supply Chain Management Americas
Astellas is committed to equality of opportunity in all aspects of employment.
EOE including Disability/Protected Veterans
Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas!
Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at www.astellas.com .
This position is based in Northbrook, Illinois. Hybrid work from certain states may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines. Candidates interested in hybrid work are encouraged to apply.
Purpose:
This position is part of the Supply Chain team, supporting the area of Reverse Logistics, which includes managing customer returns and damages for the U.S. and Canadian markets.
The role reports to the Supply Chain Manager and requires excellent time management and prioritization skills, as well as strong collaboration with cross-functional teams, including Quality Assurance (QA), Trade, Legal, and Customer Operations.
Essential Job Responsibilities:
Process returns of expired products for U.S. and Canadian customers, ensuring all returned goods are handled accurately and in a timely manner
Manage damage claims from customers, ensuring each claim is thoroughly investigated and resolved promptly.
Respond to customer inquiries related to returns or damage, maintaining a high level of customer satisfaction throughout the process.
Collaborate closely with the third-party return processor to address return-related issues and identify opportunities for process improvements.
Ensure that all returns and damages processes are J-SOX compliant and adhere to established procedures.
Qualifications Required:
Bachelor’s degree in Business, Supply Chain Management, or a related field.
Proficiency in data management and analysis tools.
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Working Environment:
This position is a remote position and will not require on-site work.
Salary Range:
$57,400 - 82,000 (NOTE: Final salary could be more or less, based on experience)
Benefits:
Medical, Dental and Vision Insurance
Generous Paid Time Off options, including Vacation and Sick time, plus national holidays including year-end shut down
401(k) match and annual company contribution
Company paid life insurance
Annual Corporate Bonus and Quarterly Sales Incentive for eligible positions
Long Term Incentive Plan for eligible positions
Referral bonus program
#LI-TR1
Category Supply Chain Management Americas
Astellas is committed to equality of opportunity in all aspects of employment.
EOE including Disability/Protected Veterans